We had an amazing stay the checking in was a long wait. I would recommend that being that this. Is a busy place they need more check in at front desk only 3 people at check in

First, we pay $15 to park, which for me is ridiculous. Even the poorest hotel don’t let their guests pay for parking. Second, they charge me again for the whole stay even if it’s been paid for thru third party. I have to contact my bank to cancel the amount because the from desk sounds like not sure of what to do. She told me probably by Monday it should be cancelled. Then I called back the concierge at 2146 and nobody answered. So no 24 hrs front desk, I calling for complimentary personal utilities , however, I was told the next morning that they don’t offer complimentary utilities and that they are sold by the gift shop that opens at 0830. Isn’t that funny, again even the cheapest hotel or motel provides free toothbrush and toothpaste . Oh, also- not a single water in the room. It’s just a dollar or 2 for a small water bottle and they can’t afford to share to their guests. Wow , how many stars has great wolf? I mean my daughter enjoyed the water park, it was so crowded though because the rest of the water slides are close.

Check in was at 4pm. I did not get a room until 8pm. So to even use the water park I had to take my bags with me.

It was so much fun for all of us. The staff was very nice and helpful. We were amazed with how clean it was kept at all times .

Is under "renovations" which we found out after arriving. Smoke detector light was flashing all night, so not much sleep. Prepare to spend a lot of money!

Front entrance was under construction. Parking lot in back of hotel full next to temporary check in entrance. Had to take shuttle to parking lot in front of the hotel. It runs every 15 minutes. Food at buffet was not hot. I have been to Great Wolf in Arizona and loved it but not this one. Had I known this was under renovation, I wouldn't have book a reservation. Not coming back here.

Made purchase for room on here paid and hotel has charged me another $199. Not very pleased with this overnight stay at all. Wouldn’t have stayed if I was aware of the other fees charged by the hotel.

I arrived here very late after a different hotel gave away my room. I was tired and a little grumpy but the staff was so friendly, they cheered me right up! The room was comfy and clean and I really enjoyed my stay!