The staff are very courteous and cannot do enoigh to make your stay pleasant

Wonderful service, very nice people and good atmosphere…. everybody was happy and useful. If we should be forced to say anything not perfect, maybe the breakfast area could be a little bit more exotic compared to the rest of the hotel and maybe food …was nice…. but bread and potatoes was pretty dry also The fruit in full pieces was not too good. Otherwise it was a great trip and we will hundred percent be back.

This didn’t get 5 starts due to a few irritating things. I would definitely return so don’t take these as off putting - just have an awareness! €25 for the safe at a five star hotel is ridiculous, I was in an Ibis earlier in the year and it was free! The noise from the housekeeping team in the morning was awful, I know they have a job to do but the paying customers are on holiday and don’t want to be woken at 7.15 every morning. There was a stupid motion activated light in the bathroom that clicked on and off every 3 seconds - please deactivate these The food was fine with a huge variety but not any different to any all inclusive buffet…..why do they not offer an all inclusive option?

Adults only seems to mean seniors only at this property. It may be the time of year (February), but this felt like we spent the night in a fancy retirement home.

Very attentive and friendly staff. Freedom to dine at a time that suits rather than a fixed sitting. No children allowed!

We had a beautiful large room facing the dunes and ocean. The dirty towels were picked up in the evening. A very nice touch not seen very often now a days. The breakfast had a wide variety. The bubbly, white or rose, were lovely as well as the wide variety of fresh squeezed juices ( strawberry was our favourite). The only negative for us is we would have enjoyed a coffee maker in our room ( but there is a keddle for tea drinkers). Another nice touch at the Riu Palace, you have to check out at 11 but they will keep your bags if you want to stay for the afternoon. You can continue to use the pool and they will offer you a room to shower and change, if needed, before your departure. Wonderful option at no extra charge! Overall, we had an excellent 3 day stay at the Riu Palace Maspalomas.

It was a great week with the best of care from staff. Food was ok with a big variety but a little bland in taste. The lounge chairs by the pools were not very comfortable.

A beautiful Hotel with very friendly and helpful staff. Set on the edge of the stunning Dunes. We will be back!

Excellent

Stayed in room 0016. Very nice sea view with a large terrace. Had included dinner. The buffet in Dunas restaurant is really good and there are some really good staff there. The only downside is the Espanol restaurant where the view over the dunes is spectacular but the food is unfortunately not. Also at one occassion during the 20 nights stay the cleaner did not lock the terrace door. The pool area is fantastic and the location of the hotel as well. Highly recommended

The location, on the edge of the Dunes, is spectacular. The two pool areas are lovely, with heated water, and lots of room to be socially distant. The buffet breakfast is extensive, with masking required when getting food. I did not have dinner there. The room I had was very comfortable, and, while one of the cheaper ones, I did have a view of the sea from the one side of my balcony. All staff I interacted with were very pleasant, efficient and helpful.

The location, on the edge of the Dunes, is spectacular. The two pool areas are lovely, with heated water, and lots of room to be socially distant. The buffet breakfast is extensive, with masking required when getting food. I did not have dinner there. The room I had was very comfortable, and, while one of the cheaper ones, I did have a view of the sea from the one side of my balcony. All staff I interacted with were very pleasant, efficient and helpful.

A great 5 star hotel in a magical destination. The hotel is in a great position near the dunes and we were in ocean view room. The room was modern and large with a great bathroom. The balcony had an amazing view and is very quiet. The staff were incredibly friendly and attentive. Especially at the pool bar, the buffet and at reception. Nothing was ever hard and rarely they ever said no. They were very helpful. The hotel is very modern and the pools are heated and look great. The buffet was good and changes every night, just way too many options.

This was one of the most expensive stays we have ever been to (Christmas & New Years time) and our expectations were very high. Positives: - Location is very good, very close to the dunes - Hotel is well kept and beautiful - Breakfast is great - Service was mostly super friendly (see negatives, though) - Room was okay, not as good as you would expect for this price but no major complaints Negatives - Front desk didn't believe that we were staying in the hotel in the beginning - they even ran after us to check that we were really guests. Not very welcoming - Many cheaper places have organized welcome drinks, complimentary water etc. but not here - We wanted to come to this place for peace and quiet holidays but they played music in courtyard until 11pm, once until midnight. It was impossible to go to bed before that. Walls are pretty thin, too. 3.5 stars experience altogether

The rooms are big and clean, very confortable mattress. The service is average and food quality quite poor for the price of a room.

Genial

Good hotel and good location

Good hotel and good location

Very nice stay, Beautiful view over sea and dunes but rooms and hotel need to be modernise. Nice staff also !

Overall a good hotel Good food and good feeling Good location Good cleanliness Financial value for money just fine

Assets of this hotel: Nice pool area and convenient location. Pick-up transfer from the airport worked without any problem, despite the plane being delayed 90 min. Check-in at the hotel also seamless at 2am in the morning, we even had dinner waiting for us in the room. Food was excellent, wide variety of foods offered.

Assets of this hotel: Nice pool area and convenient location. Pick-up transfer from the airport worked without any problem, despite the plane being delayed 90 min. Check-in at the hotel also seamless at 2am in the morning, we even had dinner waiting for us in the room.Food was excellent, wide variety of foods offered.

This is a beautiful looking hotel, with magnificent gardens and grounds. Inside, it's definitely dated, but the hotel is generally in good condition. The rooms overlooking the pool are particularly nice, as they have great views. The food was excellent and high quality. Staff were generally kind, especially in the restaurant.

This is a beautiful looking hotel, with magnificent gardens and grounds. Inside, its definitely dated, but the hotel is generally in good condition. The rooms overlooking the pool are particularly nice, as they have great views. The food was excellent and high quality. Staff were generally kind, especially in the restaurant.

This is a beautiful looking hotel, with magnificent gardens and grounds. Inside, its definitely dated, but the hotel is generally in good condition. The rooms overlooking the pool are particularly nice, as they have great views. The food was excellent and high quality. Staff were generally kind, especially in the restaurant.

The people at this hotel could not have been nicer truly genuine people. The view of the dunes spectacular like the 8th Wonder of the world don't miss it

The people at this hotel could not have been nicer truly genuine people. The view of the dunes spectacular like the 8th Wonder of the world dont miss it

The premises were very clean and the services very complete. The staff was very pleasant and accommodating and the food was of very good quality and was varied. I cannot find anything to complain about- I had a very pleasant stay!

Well organised.All demands done instantly.Wish it was and hotel for adults only as sametimes babys at dinner cry.Propose dinner for parents with children book only dinner for 6pm

Well organised.All demands done instantly. Wish it was and hotel for adults only as sametimes babys at dinner cry. Propose dinner for parents with children book only dinner for 6pm

This was our fourth visit, second year in a row for our anniversary. Service is top notch - from the warm welcome upon arrival to the professional service in the restaurant.It is no surprise that the hotel is close to fully booked when we go - they have a strong reputation for quality and service. Breakfast and supper always have a variety to appeal to varying tastes. We often were full just sampling the different stations. We frequently took a drink after supper on the terrace to enjoy the entertainment. We tried the à la carte restaurant Krystal but were less impressed with the menu. A special highlight was the attention to detail for our anniversary. The hotel ensured we got the same table in the dining hall as last year and again planned a special menu for us.The reception staff are knowledgeable for tips about the area, always willing to answer our questions and make suggestions. They were very proficient, and we never felt like we were waiting long or were neglected.Our room with a sea view - so relaxing to look over the vast sands dunes and see the ocean. Our only criticism was room comfort. The air conditioning at maximum did not cool the room very quickly, especially if curtains were open. As long as our curtains were closed during the day while we were out, the room was maintained at an agreable temperature. As well, the bed was a little too hard for our liking.We would not hesitate to return to the Riu Palace Maspalomas, and definitely would recommend it.

This was our fourth visit, second year in a row for our anniversary. Service is top notch - from the warm welcome upon arrival to the professional service in the restaurant.It is no surprise that the hotel is close to fully booked when we go - they have a strong reputation for quality and service. Breakfast and supper always have a variety to appeal to varying tastes. We often were full just sampling the different stations. We frequently took a drink after supper on the terrace to enjoy the entertainment. We tried the à la carte restaurant Krystal but were less impressed with the menu. A special highlight was the attention to detail for our anniversary. The hotel ensured we got the same table in the dining hall as last year and again planned a special menu for us. The reception staff are knowledgeable for tips about the area, always willing to answer our questions and make suggestions. They were very proficient, and we never felt like we were waiting long or were neglected. Our room with a sea view - so relaxing to look over the vast sands dunes and see the ocean. Our only criticism was room comfort. The air conditioning at maximum did not cool the room very quickly, especially if curtains were open. As long as our curtains were closed during the day while we were out, the room was maintained at an agreable temperature. As well, the bed was a little too hard for our liking. We would not hesitate to return to the Riu Palace Maspalomas, and definitely would recommend it.