Ice machine was not working. Wi-fi was not working. Property itself is very old and needs upkeep. When you check in there was a whole list of what you couldn't do and a $150 charge if your violated any of the restrictions - not very customer friendly. And I was charged $20 more than quoted via Expedia because of extra charges. On the flip side, the front desk manager was very cooperative and did the best she could with what she had.

Standard room with few amenities, but what more does one person need.

Bed & shower were good--some of the best sleep I've had in a while. Wifi worked when it wanted to--sometimes I could stream a movie and sometimes I couldn't load a simple web page. Front desk was very helpful. Great location. However there is an $8 nightly extra charge for water that is not advertised nor included in the "taxes and fees included."

Smoke detector went off 3 different times through the night. No smoke. When we mentioned it they said if the people upstairs bounce or step hard it seems to do that. 🙄 well the people upstairs did "walk heavy" all night. Floor was so dirty it made our feet black. Coffee maker didn’t work. No service or people to contact for help if needed during the night.

First off, the rooms are clean and the staff at checkin was very nice. So why the one star review? Well, two main reasons: 1. They charge a water fee on top of the nightly rate. Just factor that into your nightly rate, when I get a price, I expect all mandatory taxes and fees to be included, no matter where I get the quote from. 2. They have no ice machine. Utilities and ice machines are basics that you expect to be included in any hotel stay, I mean it is one thing if the machine just broke and you are waiting on a technician to come out, but if that happens, you go to Safeway and buy ice for your guests until it is fixed. And utilities are just a cost of doing business, you factor them into your pricing.

My friend and I visited Williams before, as usual we had a wonderful stay.

Nice place to stay fair price but no breakfast.

Check in was perfect. She was professional and thorough. The accommodations were a bit "tired" and really need a revamping. There were many electrical extension bars that were hanging off the wall. It would be nice to have outdoor chairs right outside our door. Sheets were thin, old and could use replacing. Good motel for a nights sleep but it needs attention to the details.

Nice owner operated property. Williams is a wonderful little town and a great spot to go before the Grand Canyon!

Staff very friendly. Very quiet location.

Lobby is closed from 11am till 3 pm.

Room was smaller than expected, but otherwise nice.

Lovely little Rte. 66 motel, original and charming but with some updates like a new shower. Super staff and quiet peaceful, good night' sleep! Thank you for NO BARKING DOGS, so many places allow this to ruin peoples' quality of life at a place where you pay dearly to rest.

Staff was friendly and nice, room was clean and cozy.

We really enjoyed our stay! I love how the rooms are all accessible through a central garden area. The room itself has a small kitchen area including a stove. However, there is nothing in the room that would allow you to cook (no pots, silverware, plates or anything). There was a nice pool area with a cool pool as well as a hot tub. They don’t seem to come to empty garbages or give you fresh towels throughout your stay unless you request it. Also enjoyed the complimentary coffee bar area they have! Toasters are also available in the coffee bar so we were able to make toast for our breakfast as there is no breakfast available onsite. Staff were friendly and helpful! Definitely a nice place that we would stay again!

Very basic accommodation. Definitely in need of some repairs and updates to the rooms. Very friendly and helpful staff! If you are relying on wifi, this is not the place for you. Wifi was extremely unreliable. It was more off than on. Definitely much cheaper than any other place we could find in Williams so I might stay again to keep costs down. Within walking distance of Safeway and many other places.

Barbara was friendly and accommodating. Overall I’m happy with my 2 nights.

The property is clean. We liked that the room included coffee maker, refrigerator and microwa

Great

Our stay was very good. The room was priced right, clean, and located centrally in the town of Williams.

The place is quiet. Easy parking. The staff was friendly. Everything was great.

Very nice , just what we were thinking of for a nights rest.

Good that there were 2 heaters given how cold it was. Bed was comfortable.

The condition is not very good but clean.

Cute motel in a Route 66 city!

There looks nice especially, there is streak the mirror and the desk is little dirty. Bed looks nice and comfortable.

The bed was hard as a rock..

When I arrived at the property around 5pm, they had added an "other" charge of $17 above what Expedia had said. I know some properties do this, but, at 5pm, I'm stuck. To me, this is fraud. Too bad, because their rooms were clean, well-maintained but old (my kind of place), and I'm looking for a motel to stay in Williams on-and-off during their off season. If the owners of the Westerner want to know why the American public has such a bad attitude towards American business, these people need to look in the mirror.

The staff were great. The property is in a perfect walkable location to everything. Things I didn’t enjoy…. There was no extra security lock you could put on the door from the inside, the room didn’t seem thoroughly cleaned, the tv had a lot of issues working properly, the linen had previous stains on them, the shower walls had didn’t seem clean, I didn’t feel comfortable sleeping under the sheets. I literally slept on top of the blankets and used my sleeping bag.

Convenient location to amenities

Old rooms, no electronic lock, other things like no ice machine, the entire property needs to be renovated

Very affordable. Super nice front desk.