thanks to all Gloria team,they create an incredible Hotel

Our fourth visit to the Gloria Serenity and it was great to see familiar, friendly staff. It is a perfect place to unwind and reconnect with the important people in your life. As a last chance of some sunshine to take you into the winter months it also ticks the right box and if the sun doesn’t shine there is plenty to keep you occupied and healthy if you choose to be!!All inclusive is the best package and adds to the comfort and relaxation on offer-no need to worry about waiting for the bill. The food and choice of is fantastic.Our only concern this time was to be told there was no availability in the A La Carte restaurants as the hotel had halved the number of places to serve at this time of the year? We had paid half term prices so felt this was disappointing. However we then received notification that we could dine in each of our choices. This was a positive result and further emphasises the high quality customer service. We will definitely look to make it back for a fifth visit.

Our fourth visit to the Gloria Serenity and it was great to see familiar, friendly staff. It is a perfect place to unwind and reconnect with the important people in your life. As a last chance of some sunshine to take you into the winter months it also ticks the right box and if the sun doesn’t shine there is plenty to keep you occupied and healthy if you choose to be!! All inclusive is the best package and adds to the comfort and relaxation on offer-no need to worry about waiting for the bill. The food and choice of is fantastic. Our only concern this time was to be told there was no availability in the A La Carte restaurants as the hotel had halved the number of places to serve at this time of the year? We had paid half term prices so felt this was disappointing. However we then received notification that we could dine in each of our choices. This was a positive result and further emphasises the high quality customer service. We will definitely look to make it back for a fifth visit.

I’m a Expedia gold member. Normally they were supposed to upgrade my room or give some sort of a gift. At arrival though they had empty rooms better, they did not upgrade me. I called Expedia and the management there apparently hung up on the agent/supervisor numerous times. Very very disrespectful. The fact that I was there for a mini honey moon and that it was my birthday didn’t help. The management there does not care about your feelings, matter of fact I felt like they don’t really like their jobs, maybe they aren’t paid well anymore, God knows.When I was relaxing at the beach with my wife I was North Korea style followed by suited workers who told me I can’t sit here or there and that I had to pay extra etc. very rude they were.Food is worse then last year, quality is going down. I used to come here every October during my birthday. never again. Rooms are not so clean there was so many pubic hairs at the jacuzzi I was disgusted.. The only kind and nice guy working there was the curly haired guy who helped with my bags. I’m just really sad to see a place that I praised so highly to my wife so quickly deteriorate in quality and service. Never again will I go there. Kind regards,

I’m a Expedia gold member. Normally they were supposed to upgrade my room or give some sort of a gift. At arrival though they had empty rooms better, they did not upgrade me. I called Expedia and the management there apparently hung up on the agent/supervisor numerous times. Very very disrespectful. The fact that I was there for a mini honey moon and that it was my birthday didn’t help. The management there does not care about your feelings, matter of fact I felt like they don’t really like their jobs, maybe they aren’t paid well anymore, God knows. When I was relaxing at the beach with my wife I was North Korea style followed by suited workers who told me I can’t sit here or there and that I had to pay extra etc. very rude they were. Food is worse then last year, quality is going down. I used to come here every October during my birthday. never again. Rooms are not so clean there was so many pubic hairs at the jacuzzi I was disgusted.. The only kind and nice guy working there was the curly haired guy who helped with my bags. I’m just really sad to see a place that I praised so highly to my wife so quickly deteriorate in quality and service. Never again will I go there. Kind regards,

Delighted by this hotel. Service was fantastic. I rarely stay at all inclusive properties, but the food was surprisingly good for being included in the price. Too cold for beach, and was on business so had no time to enjoy it, but I did take a peak and the layout of the lounge chairs and cabanas was very inviting.

Delighted by this hotel. Service was fantastic. I rarely stay at all inclusive properties, but the food was surprisingly good for being "included" in the price. Too cold for beach, and was on business so had no time to enjoy it, but I did take a peak and the layout of the lounge chairs and cabanas was very inviting.

The staff is excellent and Very friendster. Entretainment and pèlent y of activités and sports.

The staff is excellent and Very friendster. Entretainment and pèlent y of activités and sports.