Very poor front reception not night staff Had problems with AC at night told us he’s going to send someone to address the problem no one showed up. Until check out. Asked to speak to manager were told he’s coming at 10AM so we waited. Went there were told he’s in a meeting. So no regard for customers. Very ignorant

The Atlas Riad Essaouira is a beautifully designed hotel with an excellent location. The lobby area is warm and welcoming, creating a great first impression. However, when I arrived early, I had to wait at the bar, which unfortunately wasn’t serving any soft drinks. As a tired and thirsty traveler, it would be great if the bar or coffee area could be open for early arrivals to offer refreshments while waiting for the room to be ready. Fortunately, the reception staff were accommodating and managed to prepare our room by 1 pm, which was much appreciated. Our room had a lovely and impressive sea view, but it was somewhat outdated and did not meet the standards of a 5-star hotel as advertised. For example, the room lacked basic amenities like an iron, which is typically expected in 5-star accommodations. Additionally, the sink in the bathroom did not drain properly, requiring manual adjustment to prevent overflow. Despite calling reception three times, it took some persistence before someone finally came to assist. The WiFi on the third floor was also quite poor, which was a bit frustrating. On a positive note, the swimming pool was delightful, although the bar service there could be improved. The waiter was unable to recommend any cocktails, leaving me to choose one at random. Overall, while the hotel facilities are decent, there is a need for significant improvements in customer service and attention to detail to truly meet the expectations of a 5-star rating. That said, it

I've just spent a week at this lovely hotel - I enjoyed a different artwork in the lobby area almost daily. The room, a little tired, was very comfortable and clean and I'm glad I booked a seaview - watching the beach spring into life each morning was a highlight (NB the beach is long, wide and often very windy - watching the kite surfers dance in the air was beautiful!). There was plenty of choice each morning at breakfast and the attendant staff were, on the whole, friendly and helpful. The pool area was pleasant and the pool itself refreshing! Again, be prepared for the windier days. There is also a lovely calm garden area with couches etc. Location: at first I was a little disappointed to find the hotel situated so far from the medina, fishing port and fort but actually the walk (around 30 minutes) North along the beach was really enjoyable (watching the families enjoying the waves etc) as we headed to the busier end of town. Walking South provided an opportunity to watch the various camel and horse riders and, of course, enjoy the acrobatics of the kite surfers. I loved the wide, windswept expanses of beach in this area. We also discovered some excellent restaurants behind the hotel, around 10 - 15 minutes walk. 5 star? That is subjective, dependent on your previous experiences but I, for one, am looking forward to returning to the Atlas Essaouira Riad Hotel soon!

We faced many problems at hotel.

spacious room couldn't make it for windows not closing properly nor furniture quality; many pieces of furniture broken and outlets non working.

The door to my room malfunctioned, this was not handled well by the staff. This is the main reason for my dissatisfaction, there was no understanding or real help from the staff, when I tried to talk to the receptionist about it, he was only smiling. For me, it is a problem when the door can´t be locked, or can´t be opened. This happened multiple times. Except for that, ok hotel, nice location with some rooms overlooking the sea.

Pros: Excellent location, great parking, good breakfast (not 5* though), nice staff, beautiful lobby and garden Cons: the room was very dirty, we got upgraded to a Deluxe room which was old and dirty

Beautiful Hotel just right in front of the beach. The place, staff, and amenities were all good. The staff is very polite and very helpful. Good breakfast with lots of choices. 15 minutes walk to the downtown. Whether you are going with or without family, I strongly recommend this place to everyone. Definitely going to visit again.