I requested ADA room and received it. However, it was extremely large with only one . . . I said ONE desk chair to sit on. The room was on the second floor but was located very near the elevator. My daughter offered to pay for the room and to not be concerned with the price. The breakfast was cold and the lobby was very plain with no comfortable chairs. In a nutshell I would never stay at a Hampton Inn again.

no room service was received for a 3-night stay. When I asked for extra towels (our grandson was with us for national basketball camp), I was told the most rediculous thing by woman at front desk. She said that it was Hilton's policy to ONLY give the same amount of towels as the number of people staying in the room. I have been staying at Hiltons for years and never heard that comment before. Only after I insisted did she give me more towels (but it was less than I asked for) and it was with an attitude. Then she wanted me to bring the USED towels (this was at night) and I would not have even asked if we had received any room service. ALSO, coffee near front desk was ICE COLD in containers, so I had to take it to room and zap in microwave. It was obviously OLD. I had to ask on 2 separate days for creamers and cups as nothing was out for the guests. SAD when you have to also ask for toilet paper on first night of stay as there were 2 used rolls in bathroom that were almost gone. I caught a cleaning lady one day and asked her for a box of kleenex as I had a cold and box in room was almost gone. She was nice and gave it to me but suddenly an older woman (must have been her supervisor) came around the corner and started yelling at her in another language (she was Indian) and seemed really mad that she gave it to me. Definitely not nice people at this location. Would NOT recommend this place!

They should have closed the hotel for major renovation

Three night stay. There's a fine line between staying open when a total remodel is being done. Lobby almost unusable. Breakfast.... continental. Vending..not usable. Back door propped open with two rocks...unsafe! Once renovation is finished it will be a very nice hotel once again. Our room was clean and renovated but a very strong smell. Until everything is finished I couldn't recommend this hotel. Staff did accommodate as good as they could.

Hotel was in the middle of a remodel. Our bathroom was dirty when we arrived. Towels in the ceiling.

I wish your website was clearer on the conditions of your hotel. Had I known you were remodeling, massively remodeling, I would have chosen a different Hilton brand. I was put in a room that still was not ready. Missing tile in the shower, missing baseboards, and dirty carpet. I will say the bed was very comfortable and the staff was friendly.

Very disappointed with our stay, the hotel was under remodeling and was never give notice that it would be under construction. Our shower was not complete, the shower was missing part of the door.

The hotel was under considerable amount of construction and wall noise was only from 10 AM to 6 PM. You are working overnight. That is very inconvenient. Also resulted in a strong glue. Adhesive smell through the hallway and the rooms themselves smelling very musty. The room was clean and large but things like the shower door didn’t want to move and the shower head didn’t work. Once the renovations are completed, I’m sure it will be nice. However, I don’t understand why they wouldn’t close one floor at a time.