Most of the days we experienced weed smell in and around the hotel late in the night. Sometime the parking entrance gate remain open for longer period. BF items are very limited and not enough supply. Dish washer was just loaded and not clean when we checked in.

9, out of 10.. will definitely recommend to others for future visits

Great property. Very well maintained, awesome staff and service. Will definitely come back in immediate future!

My stay was very pleasant. All amenities required were provided. My Sabbath Observance was also accomodated without much bother. There was a problem with the air conditioner in the bedroom. Once turned on, it wouldn't turn off, and the one time that it did turn off, it it came right back on. When I called about that the second night, I was given another suite to sleep in for the night.

Starting with the positives. The unit is very spacious, the bed is comfortable and the shower works well. So it suited our purposes. HOWEVER - the furniture is a little threadbare and the furnishings were completely inadequate. There was only one chair to sit at the table with. There were only TWO mugs for drinking tea or coffee. That would have been inconvenient but possible to deal with if only there was some kind of sponge to hand-wash them with. Nope. Also hardly any silverware. By far the worst thing was the housekeeping - or lack of housekeeping. When we checked in, we were told that they only service the room every other day, which was fine with us. Come the every other day, someone knocks on the door to service the room and we were in it, so she explained (by use of a phone app - she spoke not a word of English) that she is not allowed to service the room while we are in it. Fine. I told her in perfectly adequate Spanish when we would be away from the room.We came back and the room had not been serviced. We spoke with the front desk, but nothing changed. In brief, for a stay of five nights, not once was our room serviced. We put our trash out in the hallway so it would be emptied. We did get more towels (which were REALLY small). We did ask for and get an additional chair for the table and got one, but it was more like an arm chair and not a dining chair. In short, we will never be back and will definitely not be recommending this hotel.

everyone was helpful and nuce.

The front desk staff were all very nice and helpful, but the cleaning crew is missing details. The couch had a sticky arm rest, there was blood on a window curtain, the corners of the bathroom looked dirty and the silverware in the drawer was used and not cleaned. The bathroom also smelled of pot, and there was not a fan to try to air the room. The room itself was a good layout, and the bed & pillows were comfortable. The hotel probably needs to do a deep clean on some spaces. I was also surprised that it was $10/night to park.

Close to the hospital but some issues.

There was no hot water

Had some issues with the room but overall nice place

I stayed here for 5 nights, bed bugs in my sheets, no house keeper for 3 days! And running cold water for my shower and i was pissed!!

I stay at this hotel because it is close to a medical center I need to go to once a week.

The front desk staff are very rude, disrespectful and lack good customer service skills

Don't trust reviews and hotel photos. This is an outdated hotel. We complained about frantic knocking on our door at night but no response from the front desk. Feeling unsafe.

the staff is nice person, and my kid love it because the room is big

Great value! Staff is excellent. My only complaint would be the gates for the parking lot. They never seem to work properly and fail for a variety of reasons.

Nice

We had a room for 4. Thought we were getting a king and sleep sofa. We got a queen and the sofa bed was really old and very uncomfortable. The front staff were super. I wouldn’t stay there again due to sleeping conditions.

Friendly staff at check in

Bed and mattress was great

Clean and friendly staff

A greate place to stay in Albany Very nice staff Note: the EV chargers are not working

I gave "excellent" rating mostly based on the staff. Every single person we dealt with was helpful and friendly.

Absolute delight for business trips - large desks, separate bedroom, very reasonable price. No recycling in room.

The lady staff at the front desk during mystay was amazing and alot of help with everything. Even the breakfast staff guy was great and kept area clean and stocked...

This was honestly a stop to rest with no intention of exploring Albany. That being said, it was convenient & the front desk staff are absolutely genuine, kind, lovely & helpful.

The staff there was very nice and friendly but they were over worked. Not enough staff to have rooms ready as guest arrived Evan those arriving at 7 pm had to wait. Breakfast only had one person trying to prepare and serve entire breakfast crowd several people left without breakfast. Rooms and property were nice . I felt sorry for staff that was there. Poor management.

Got a lovely room. Got to make use of the pool, which was great. Actually the pool was busy both times we went, it was clearly a popular feature of the hotel. Breakfast was good. Lots to eat and good variety. The young man working in the breakfast area was great and kept the place clean and made sure everything was refilled. The staff was very friendly. Two suggestions for the owners. 1. On check in the staff was efficient and friendly but I had to ask about breakfast, and the pool and internet. A sheet with all the need to know info would have been helpful. 2. I am not sure why you are charging extra for parking. Just include it in the price. Having said that, the hotel was good value.

The quietness of the pool I liked

I love the place

The ladies at the front desk were very friendly and helpful. They really did a wonderful job explaining where everything was. Very friendly and nice.

Loved it