Very friendly staff and clean

I recently stayed at the Holiday Inn Express Hotel & Suites Vancouver Mall IHG Hotel and had an overall pleasant experience. Here are some highlights and areas for improvement: Pros: ----- Daily Room Service: The daily room service was excellent, far exceeding my experiences at other Holiday Inns. It made our stay much more comfortable and enjoyable. Breakfast: The breakfast options were good, and my kids particularly enjoyed exploring the different choices available. Parking: The inclusion of parking was a convenient and appreciated perk. Property Location: The property is in a safe, nice, and quiet place. For anyone visiting Portland, I highly recommend considering this location. Even though it's in Washington state, the nearby food options are great. Cons: ----- Breakfast Supply: We were disappointed to find that oats ran out within the first hour of breakfast service. This was quite surprising compared to other Holiday Inns we've stayed at, where supplies were better managed. It would be great if they could ensure better stock management in the future. IHG Points: Unfortunately, our stay did not earn any IHG points because we booked through Expedia. As regular customers who have stayed exclusively at Holiday Inn for our last three trips, this was disappointing. It would be beneficial for IHG to consider awarding some points to customers who book through third-party sites, especially those who are frequent guests. Overall, with minor inconveniences, our trip was great

Nice hotel

They are not ADA compliant at all, including the hallway for the elevator which is a common area and thus required. The wheelchair ADA room that was booked was not wheelchair accessible at all, the bath tub was also not . within requirements which led to safety issues. The hotel did not do anything they are obligated to do in this situation and were not helpful at all. It’s been almost a month and I still have yet to receive the phone call from the general manager that they promised.

Great stay

Well for starters when we opened the couch bed a syringe fell out!! Staff came to the room and were like oh yeah there is a lot of that around the are! Then when we went to shower there was no shower curtain and we were told we wouldn’t get one until the morning! While we showered then had to spend like 10 min trying to dry the bathroom. The hotel its self was pretty dirty.

Ok

It was clean, staff was nice, they allow an early check in.

Clean enough. Industrial/business park location.

Overall it was a fine stay. Staff was really great. Room was on the larger size.

The receptionist was extremely pleasant. Wonderful smile. She was very efficient.

Everything

Very impressed with the cleanliness of the room. The carpets looked brand new and the room was very spacious. Good place for a family with a crawling child!

Nice and clean place. Great front desk service!

We love staying here.

The hot tub wasn’t hot & not very clean

Bed was very comfy. Location was perfect. Breakfast was ok. Would love to see more fresh fruit options.

Remodel is nice but wasn't completely finished. Room and hotel was clean.

I loved the fact we could wake up and there was coffee and breakfast!!

It was a nice hotel and perfect for our needs.

We booked this hotel because the website stated that it had a pool and hot tub but when we checked in they informed us that the pool was closed for remodeling. Had they informed us of that at the time we booked the room, we would have gone elsewhere. There was no fan in the bathroom and every time we took a shower the smoke alarm went off. We had to throw away our food because we didn't realize when we put it in the fridge that the fridge didn't work. The whole experience was a huge disappointment and won't be going back and definitely will not recommend it to anyone.

The hotel is in a remodeling project and was dirty pool closed construction dust everywhere, the gal at the front desk was really nice and professional i canceled my reservation and went to the Best Western plus.

Was not told that the hotel was under renovations. So pool & hot tub were out of service.

Hotel is going through a remodel. We stayed in the 4th floor, it was very nice, comfortable bed, clean and quiet.

Property is under construction throughout the public areas. Tons of containers filling up the parking area, plywood on the floors. Walls are bare drywall throughout the lobby, hallway and dining area. No heads up, no warning, and no discount. At least a heads up so we can decide whether it’s a worthwhile choice to stay at.

The room was fine, the breakfast was excellent, the pool was great, front desk and breakfast staff were friendly. Arriving alone, at night to construction site/ parking lot was creepy.

We enjoyed our stay. It was very clean and quiet. Nice breakfast. Friendly people. There was construction of the building going on, but it was still a great stay. We would stay there again.

We visited during your construction which was surprisingly different there was material every where. It just what not use to workers everywhere stuff all over parking lot furniture stacked outside. Other than that the service made up for it. The ladies at the desk, the maids and the breakfast person all was great.

The hotel was under massive construction when we arrived and there was no warning or notice provided when booking. All of the amenities were closed and not able to be used. There was constant construction noises and a jack hammer starting at 8am. The actual rooms were standard and clean but we are disappointed in the communication abut construction and would have booked elsewhere.

We were not told of construction. A heads up would of been nice. Also, when i booked i was told one price and once checked out, charged 150 more and not given a eeason.

The motel was in the process of being remodeled. It appeared to be a major project and everywhere except the rooms seemed to be work in progress. I do not remember being warned of this when making the reservation. Overall, however, this did not have a big impact on our stay. Our room was nice and we enjoyed the breakfast the next morning. I think it will be very nice when the remodeling is done. We will stay here again the next time we are in the area.

Nice room, daily room care, good breakfast. Little parking due to construction equipment.