Heat in our room (239) would not work. The a/c kept coming on, even when we just turned it on the "off" position. Was freezing all night. Next morning (day of check out), housekeeping opened the room door around 9am while we were still in bed. Entrance of hotel was so cold that the front desk employees had to wear coats while working.

There was no receptionist when we arrived so after a 25 minute wait to check in, our room had no heat! Then we were moved to another room where there was no shower gel so we had to jump out of the shower to grab hand soap. The next day we asked for roomkeeping and were told they only tend rooms every other day. So no soap, clean towels and the best part was begging for these things in a hotel you expected more from. Not going back for the early knock on the door an hour before check out either.

Room was clean and bed comfortable. Strange room layout and nowhere near the sink to hang a hand towel. Since they didn’t offer housekeeping and you need to reuse the towels, there should be a better way to hang them. Ironing board is mini - in both length and height and the cover was useless.

Could I get the receipts for all my paid nights? You cancelled my stay since I needed to work all night and couldn’t check in. So I have paid double, but I need the receipts thanks!

I always choose to stay at Aloft while traveling. This is my first stay that was poor. My husband and I stayed for two nights. We were in room 334 in Bolingbrook Il. Beginning at about 10 pm each night our room was booming from the music (bass) in the hotel bar. A constant thump that lasted until 2 am each night. I called down to the front desk and informed them that our room was rattling from the music. I was told “it gets a little noisy down here!” The next morning when we checked out I asked to speak to a manager. Larry was the manager on duty. I explained the noise situation and was told “it gets lively in the bar.” I’m fine with lively but at least offer us earplugs or when I called the front desk initially, offer to change our room. Larry told me he would look into the issue and respond to my email, which he confirmed, within the hour. That was Sunday at 10:00 am and it’s now Wednesday night. I received no response from Larry the night manager. I will reconsider staying with Aloft in the future. I’m disappointed that our hotel of choice had such poor customer service when we had an issue.

We often stay at Aloft when visiting a city that has one and it’s always a pleasant stay. Room was good but the smell was horrendous. As soon as you walked into the door, the smell of horrible body odor hit us. It did each time we left and returned. It was as though someone had worked out hard for days without showering once type of body odor! I let front desk know - no discount or anything of the sort was offered (I didn’t ask for it).

My stay here was a pleasure. This is my new favorite hotel.

Everything