I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .

The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.

Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.

Clean, safe and friendly staff

Close to the beach, beautiful neighborhood.

safe deposit box full of 1000s of ants. room was close to dining room so was noisy. too high priced for a single occupant. liked the old time feel of the area

The pool is lovely

The staff are wonderful. They work hard at keeping it clean. Beds are hard and the frame creak.

The staff are wonderful. They work hard at keeping it clean. Beds are hard and the frame creak.

The hotel needs some work, could only have a cool shower no real hot water but okay as it was hot weather. Issues getting towels each day, some days lots other days had to ask as they took them away but didn't replace them. The staff especially in the breakfast room were very friendly and nice, helpful even when there was a language barrier. Not fancy but it's okay.

The hotel needs some work, could only have a cool shower no real hot water but okay as it was hot weather. Issues getting towels each day, some days lots other days had to ask as they took them away but didn't replace them. The staff especially in the breakfast room were very friendly and nice, helpful even when there was a language barrier. Not fancy but it's okay.

The staff was great, always very helpful. The person who cleaned our room very respectful.

The staff was great, always very helpful. The person who cleaned our room very respectful.

Cute place, nice pool and bar area upstairs. Wifi only worked in lobby, not in rooms as the online description stated. Breakfast was pleasant, and service was very friendly. Our room had leaks both in the sink and the shower; which made for quite a slippery/messy and potentially dangerous situation. We told staff about it right away but nothing was repaired during our stay, so we had to improvise, using the bathroom trash bin to catch the water under the sink, and had to mop up the floor after showering with sopping wet floor mats and hand/face towels daily. Made for a lot of laundry since we try to be more eco-friendly and typically don’t replace our towels daily. Beds and pillows were a bit lumpy and our windows didn’t close shut. Lots of storage in the room for clothing and there was a lot of hot water which was a very nice redeeming quality. Just needs some TLC/maintenance, otherwise a nice place with easy beach access.

Cute place, nice pool and bar area upstairs. Wifi only worked in lobby, not in rooms as the online description stated. Breakfast was pleasant, and service was very friendly. Our room had leaks both in the sink and the shower; which made for quite a slippery/messy and potentially dangerous situation. We told staff about it right away but nothing was repaired during our stay, so we had to improvise, using the bathroom trash bin to catch the water under the sink, and had to mop up the floor after showering with sopping wet floor mats and hand/face towels daily. Made for a lot of laundry since we try to be more eco-friendly and typically don’t replace our towels daily. Beds and pillows were a bit lumpy and our windows didn’t close shut. Lots of storage in the room for clothing and there was a lot of hot water which was a very nice redeeming quality. Just needs some TLC/maintenance, otherwise a nice place with easy beach access.

Great affordable hotel with good breakfast

Hotel Zihua Caracol is a wonderful choice in terms of its price-point and location. It is convenient for both the main waterfront and also Playa La Ropa, while being quieter than places in the center of town. It is not on the beach, which I prefer because of quietness, but it has superb views and is really only 200 meters from the beach. The included breakfast is great.

Employees were kind and professional.

Black mold in the courtyard and broken toilets and

Black mold in the courtyard and broken toilets and

Property was decent. According to Expedia, the room was supposed to have a private balcony but it was a shared terrace, no smoking allowed. Free breakfast was convenient.

Everything we needed was close by and the staff are very hospitable

It’s a great place for price and location....plus you can use the pool across the street at Sun and Moon too!

Dirty towels, over charged, infested with bees, walls crack and ceiling peeling,

Dirty towels, over charged, infested with bees, walls crack and ceiling peeling,

This would have been a salutary review if there wasnt a persistent smell of feces in the room. I told mment of the fact and they just shrugged their shoulders and said that this happens when the have a lot of guests. I guess it wasnt just my room. The fact that they had all the unrented rooms airing out should have been a signal. Other than that and the thin curtains, noisy families, maid that didnt come until 4pm,braying dog at 5am and rear half of unfinished rooms it was actually ok. Just behind the first row of hotels. Pool. Bfast, Ok cable and air. Clean. Big simple room. Ok water pressure and heat. View of bay. Pretty quiet. Good value if not for the sewer poisoning.

Our room was pretty spartan but for the price we felt very comfortable. Its dated but hey... your in Mexico! The beds left a lot to be desired, had a issue with one of the light switches (got a tingle every time we touched it...staff fixed next day) and towels seemed to be at a premium. A Real Premium... they lighten up a bit after wed been there a couple days. On the plus side the staff was great, everything was cleaned daily, the pool was awesome, the free breakfast very good( 3 days), the rooftop restaurant very nice(twice) with a beautiful view and the surrounding area was great. As you might expect so many places to see, eat at and check out we didnt eat or stay at the hotel very much. For us la Madera is the area to be in.

Rooms clean and liked that breakfast included in our package

room was kept clean , food was mediocre , no hot water in room 302 , staff was concerned but never did get a hot shower ; would look for different accommodations next time although other guest were a hoot.

The rooms were not clean. No extra towels or blankets. You have to check in and out each time you leave . Toilets were clogged and no Hot water . The responsiveness of the personnel on resuming this issue was not exceptable. Location was good.

The rooms were not clean. No extra towels or blankets. You have to check in and out each time you leave . Toilets were clogged and no Hot water . The responsiveness of the personnel on resuming this issue was not exceptable. Location was good.

Wonderful an de friendly staff. The breakfasts were filling and good. I enjoyed using the pool and liked the on sight restaurant. The hotel is centrally located with easy beach access. There were also massages available too.