Was ok the staff had bad attitudes at first which wasn't enjoyable till I had say out loud I didn’t like it. Basically felt like they were judging us off our looks because we didn’t look fancy or something, it only changed because i was purposefully around staff saying im getting tired of they’re attitudes because if im paying that much to stay there i want good customer service not some snobby entitled people. Other than that room was nice and the area was a good area to explore and had what you need in walking distance.

It was a pretty good experience.

The best hotel in New York City,

Very much enjoyed my stay. I loved the close proximity to the train stations, food, etc. Staff was very friendly and helpful and the location is cleanly and safe both inside and out.

Not satisfied

I like that everything is within walking distance, nice restaurants really close, the place was clean and the staff was super nice. The only thing that I think could use some help is the elevator. Only 2, we took the stairs a few times.

Nothing

Perfect especially for the price!!

Only 3 elevators for a hotel of over 40 floors. Long wait for elevators.

Better than expected. Rooms are not huge, but new and functional. Location is great!

Pros:Great spacious room, clean and comfortable, staff was very friendly and helpful, close to subway and walkable to a lot of areas. Warm cookies waiting at the desk at night. Cons: the elevator was VERY slow. We did the stairs to the 10th floor and down a few times because the wait and volume of people wasn’t worth the 15-20 wait for the lift. Our bathroom didn’t have a tub/shower- it was simply a tile floor with shower curtain with no barrier to contain the water so the entirety of the bathroom floor would be wet. We had to get extra towels to form a barrier and contain the water when showering. I’ve seen this shower design in other hotels and Airbnbs and don’t understand it. There’s no way to NOT get some water on the rest of the floor from the water spray. Would definitely stay at this property again but would just request a lower floor.

Elevator waits were a bit much, but overall a very positive experience. Super close to subway and plenty of food options nearby. Room was very clean and comfortable. Would definitely book here again.

Excellent location

The staff were extremely friendly and helpful from the moment we checked in. The younger gentleman that checked us in was so kind and answered a lot of our questions. Plus the cookie and water bottle was a nice surprise! The property is close to the ferry and Wall Street. You can walk to so many different attractions from the hotel which was very nice. The hotel was modern, the elevator was brutal and the rooms did have quite a few stains on the beds.

I like you could walk to different places

The elevator issues were severe. To say the waits were long would be an understatement. And the motion sensor activating the bathroom light in the middle of the night was mystifying. Having said all that, the staff was excellent at every level. They did their best to rectify the many issues at every level with a smile and patience. For that, we are grateful.

The elevators are very slow, and they take forever to arrive, up to 20 minutes of wait and they are always full. Other than that, it was a great choice.

It was in the heart of downtown but just steps away from the hustle and bustle of the city’s activities. Once off Broadway, the peace and quiet of Stone Street provided a sense of relaxation until the next venture into the fray that is New York, NY; the city that never sleeps.

Location is great if you use MTO or the Staten Island Ferry. Room was very small, and the bathroom didnt have any counter space. The biggest issue with this hotel is the elevators. There are only 2 working, and they're very small, especially if you have luggage. Also the hallways arent temperature controlled, so waiting up to 20 minutes for an elebator was extremely unpleasant.

It was not bad.

Elevator was broken. Resulting in long waits. From staff Prashanth was not very helpful when asked to book another night

The elevator takes forever

Only 1 elevator working. Had to wait too long to get on.

Staffs were nice and friendly. Everything was decent except room was very small and tight

Ok

The hotel is very close to the restaurants And everything around the area A few complaints The rooms were very small and the elevators not enough elevators for 44 floors

This place was nice for the price. Pretty and cleanly room. The staff was pleasant. The elevator is the only thing stopping this place from being great. The hallways are so warm and you have to press the buttons a thousand times just for it to take 15 minutes to get to your floor. Please fix the elevator.

Only problem is the elevator because for over 40 floors is only 3 elevators but not end of the world

At the time of the stay the elevators were slow. We did have a long wait.

Too much noise. Any could come into the hotel and ride the elevator. No security presence in the building. It was too dirty for me especially with the money that I spent for the room. Towels came to us stained and ripped. No good at ALL

Good

The bedroom was much smaller than we anticipated. The king bed was so short that my feet hung off the end of the bed. It appears that they shorten the bed so that it would leave enough room to walk between the bed and the dresser. The staff was great. Tried to check in at 4 pm but was told that the rooms would not be ready for a while.