We booked this hotel because of its proximity to the train as well as it said it had laundry service and a kitchen. We are heading on a 12 night cruise and wanted to make sure we had assess to laundry. As well we needed a kitchen due to having medication that needed to be kept cold, and freezer packs for transpiration. The hotel has NO laundry service even thought it is on the website. The closest laundromat is 8 kms away. The kitchen suite is a microwave and mini fridge with no freezer. You had to ask for dishes if you wanted them and they had no stove or hot plate. They did let us put our freezer packs in the kitchen and when the room attendants didn’t refill the coffee they did bring some. The room was not super clean, there was peanut butter on the chair, food of some sort on the remote and the shower/hair container was empty the entire time. Bed was comfy, people were nice. L

5th floor very noisy!

Lovely stay just outside central Amsterdam, very accessible by public transport. Felt safer and cleaner than being more central, would definitely recommend for family stays! Staff were all lovely and lots of travelling tip resources all around the hotel. Rooms aren’t entirely soundproof but guests are respectful of quiet hours so this wasn’t a problem.

They don’t provide shampoo and conditioner in this hotel. There’s no air conditioning in this hotel. I didn’t get what I paid for it. I was expecting to be 3 star but unfortunately that’s not the case.

Very easy to get to a train station that you can then get anywhere in Holland from. Negative is that there was a watermelon size divet/hole in the bed on the one side, only saving grace was it was a king size bed.

Expected more from a VIP suite but was quite disappointed. As the suite seemed quite basic and could have been much cleaner. But there were lots of smudges, food crust on the bedroom curtain and food crust on the plates and dishes as though not washed thoroughly. There was a female staff member at reception on one of the evenings into my stay who was not helpful at all, slightly rude and very standoffish. I don’t recall the name but she was a short slightly round dark haired lady, with very elaborate false eyelashes. However, the mature gentleman who advised me my room was ready at the start of my stay/check in,was extremely polite, friendly and genuinely welcoming.

Hotel was clean and was more than acceptable for a night. Some of the decor is outdated and the rooms are relatively basic. A typical three star hotel, not bad value for money given you're close to Amsterdam.

Great location right beside the metro and a shopping strip mall. We stayed in family room 411 and the internet rarely worked. They tried resetting the modem, but that didn’t help. . They offered to move us the 2nd day, but when we checked there were no family rooms available that day to switch to. Other than the internet access the hotel was nice.

Spacious clean and quiet room Well located for transport into the city Friendly staff

No breakfast. Parking cost. Extra charges

We stayed in a nice family suite, it was specious and had a handy kitchenette. Very convenient location - close to the station, where a train will take you straight to central Amsterdam.

Save your money and go somewhere else. Yes, there's a bed and a computer screen for a TV, and if that's all you need then still go somewhere else.

Some staff was rude, some were very nice, restaurant was closed they say. various things in room need maintenance.

The ladies working check in were so nice. Room was nice and exactly what I needed for a few nights of restful sleep.

Great chain hotel near the railway station. 10 mins to Amsterdam Centraal. Lovely town centre by the station. What's not to like?

The hotel is located in the outsikrt of Amsterdam but with good transpot link to the city.

On arrival the staff were very unwelcoming and uncooperative around the fact that we had had a cash flow problem meaning we could not easily pay for 4 nights in one go. They showed no respect for my Silver Membership status. Prior to our arrival I had tried to reduce our stay to 3 nights but they said I would have to cancel the bookings and rebook. This is ridiculous. I cannot understand why they could not just cancel the 4th night. When we left they said bye. Nothing else. They did not realise we had stayed there this year for the second time because we liked it last year. We will not stay here again.

Pro: nice&polite check out reception staff -clean bathroom Cons: -rude & bored check-in reception staff - internet blocked by my antivirus due to pishing/suspect activity, so no internet -worn out, smelly room - basic breakfast, very, very salty bacon, dry eggs, and some croissants -expensive

I’m a single mum with a 14 year old boy and 12 year old girl. The hotel is in a great place, close to shops, cafes, restaurants and the train station to Amsterdam Central and the Airport. However, I was not told there would be maintenance happening in the hotel during our stay. We travelled at 3.30am and so hardly had any sleep and then were woken up at 8.30am with drilling right outside our room. We got up and went out for the day. We got back at 6.30pm to someone coming out of our room (do donor disturb sign on door) dust on the floor etc. more drilling and banging. I went to reception and just got told the hotel was full so couldn’t move and gave me a drink voucher that couldn’t be used until 9pm and we were checking out the next day so pointless. We had a triple room. There was no privacy at all with the bathroom. The glass has open parts so the 3rd bed is perfectly in line to see whoever is in the shower. This meant my teenage children would not shower during our stay. The beds were awful. I’m going home with a bad back. I was in the ‘double’ (two single beds together) and it sank into the middle. Would never have stayed here had I known there was maintenance taking place. Staff couldn’t have cared less about the work men being in my room or drilling all day. However, location great.

Great location, amenities and services! Only side note was the mini fridge stopped working after a day, which left us without cold water for the weekend.

Hotel located at a safe area with on-site parking. Short drive to city center and the train station is a short walk away. Breakfast selection was narrow but still allright.

Good service and clean. Near train station and shopping street/mall.

Nice clean hotel in a good location.

No internet and the towels smell like chlorine

Receiption and service desk stuff are very friendly, helpful and efficient. Location - 5 min walk from Zaandam train station - is very convinient.

Quiet hotel with clean rooms. Staff were very friendly and parking was free.

Location to station

It was nice and relaxed but the shower door should be closed, not with glass door. We enjoyed

My suite was perfect for 2 couples. It was squeaky clean, lovely updated bathroom, nice artwork and decor. Convenient mini kitchen and dining room area. Only 5 min walk to the train station. More dining options 5-10 minute walk (across train station). The staff was very helpful and kind! They let me borrow an adapter. Love this property!

I didn’t really like how terrible the card reading machines were, card got declined several times even though we had the funds; almost ended up getting charged twice for breakfast and the city tax even though we paid on the day of check in. Had to mention it twice to get it corrected. I liked certain staff members like Yiangqi and the Brazilian gentleman at the bar/restaurant they were both very helpful and courteous.

Great for easy access to Amsterdam by train. It was nice to have a kitchenette and air conditioning in our hotel room. The staff are helpful and the rooms are kept clean.

Nice and cozy hotel. Air condition is only in the entrance area, the sleeping room stays a bit warm...