Cleanliness is good.Staff, service and amnities is damn bad. No phone in the room to call front desk. Had to use my own then it took ages for the front desk to answer the call. Busy and enggage all the way. Coffee/tea maker and hair dryer is not available. The staff even ask me to go down get the hot water from water dispenser. I’ve been to other 3 star hotel be it in msia or oversea, tune hotel is the worst service ever. It does not fit the 3 star with very lousy service.

Cleanliness is good. Staff, service and amnities is damn bad. No phone in the room to call front desk. Had to use my own then it took ages for the front desk to answer the call. Busy and enggage all the way. Coffee/tea maker and hair dryer is not available. The staff even ask me to go down get the hot water from water dispenser. I’ve been to other 3 star hotel be it in msia or oversea, tune hotel is the worst service ever. It does not fit the 3 star with very lousy service.

I used to stay at Tune Waterfront and it had comfy beds, clean towels and a private bathroom for a fairly reasonable price. The counter people were always friendly too. However, my recent stay was quite disappointing. I requested for a quiet room but was instead given a room right beside the main entrance where people walked in and out and was near the main road. When I asked if it was possible to change to a more quiet room, the lady told me that a room beside the main entrance was quieter than a room on a higher floor away from the traffic. Okay, that logic was very weird but I was tired and just thought of putting up with it. When I entered the room, it was rundown and not like the normal rooms that I used to stay in. The sink was dirty and had splotches of toothpaste(?) still in it. No bathroom rug was given either. And the worse was the window that couldn't be closed. As my room was right on the ground floor, anyone could've climbed in at any moment. I went to inform the counter lady again and she sent someone over to help "close" the window but the serviceman also admitted that the lock was spoiled. So even though the window was finally closed and "locked", anyone from the outside could just open it again. By this time I was just really really tired with everything and I didn't bother to make any complains because I could see that no matter what I said, the lady wasn't going to change me to another room.

I used to stay at Tune Waterfront and it had comfy beds, clean towels and a private bathroom for a fairly reasonable price. The counter people were always friendly too.However, my recent stay was quite disappointing. I requested for a quiet room but was instead given a room right beside the main entrance where people walked in and out and was near the main road. When I asked if it was possible to change to a more quiet room, the lady told me that a room beside the main entrance was quieter than a room on a higher floor away from the traffic. Okay, that logic was very weird but I was tired and just thought of putting up with it.When I entered the room, it was rundown and not like the normal rooms that I used to stay in. The sink was dirty and had splotches of toothpaste(?) still in it. No bathroom rug was given either. And the worse was the window that couldn't be closed. As my room was right on the ground floor, anyone could've climbed in at any moment.I went to inform the counter lady again and she sent someone over to help "close" the window but the serviceman also admitted that the lock was spoiled. So even though the window was finally closed and "locked", anyone from the outside could just open it again. By this time I was just really really tired with everything and I didn't bother to make any complains because I could see that no matter what I said, the lady wasn't going to change me to another room.

The place very minimize and nice. near with waterfront KCH. I love it!

everything fine

Excellent value. Rooms small but clean and well provided.. staff very helpful and friendly.

1. The Front Desk Staff was not helpful at all. I believed that its time to chance shift so he is in a harry to go just answer cannot, cannot and cannot. Not even a suggestion but just point to the computer next to the counter and ask you to do the booking yourself. So I asked can you help me as I am not use to using this computer - he did not answer me but walk into the inner office.2. The room 206 has a lamp at the side wall hanging side way about to drop off.3. First day no soap, only second when they clean the room then we received soap.

Ok for the price paid . No complaints

Ok for the price paid . No complaints

I booked this room long time ago.. unfortunately I have family day on the same day organise by my department. So, unable to go to Kuching. I called the hotel to change the date but cant. So, I lost my money.. for sure I cant refund it. This the very bad experience I get from Expedia. Tq

Lobby abit noisy with other visitor's from Mauritius island. Breakfast average.

Lobby abit noisy with other visitors from Mauritius island. Breakfast average.

Good price, constructive and Ill come again

Website/management Poor, slow and not responsive specially on change of date and room booking.

Didnt enjoy the stay this time. Room floor was sticky upon arrival. Had bed bug bites. Bathroom floor tiles look stained and dirty. Room was small and cramp

Location strategic in city centre. Comfort bed. Shower pressure is good.

It hotel is located at a perfect location, by the Waterfront. It was really value for money if you are just looking for a place to bunk for the night.

It hotel is located at a perfect location, by the Waterfront. It was really value for money if you are just looking for a place to bunk for the night.

Overall is nice

i need to wait for 15 minutes to check in due to no one in front liner service...got no tv remote control...the air conditioner is rattling for my room...but im proud with the hygiene of the toilet and the room itself..

It was ok.. The place is near the waterfront so its easy for me to walk just down the street to find some food.

Hotel need maintenance. My first room aircon leaking, second room sink leaking.

The room was extremely small for 2 persons. I cannot fit my luggage and need to put my luggage in front of toilet door. The breakfast was okay. No place to pray for muslim. We need to pray on the bed since space is small. If 1 person changing cloth, another person needs to be on the bed. To save space.

At first I had a terrible impression of the hotel. My room #247 was not acceptable. Upon my arrival, the floor was filthy (housekeeping came and swept it upon my request and she swept up quite a bit of dirt), the safe did not work, the bathroom ceiling leaked making the floor a wet mess, and the air conditioner did not work. Maintenance person Hafiz came to my rescue! He went downstairs and took care of switching my room for me, moving my luggage to the new room #116 and making sure everything in it worked properly. If it were not for him, I would be very unhappy with the check-in at the hotel. I was very upset with the first room, especially staying for 9 nights, but Hafiz helping me by arranging the new room made me happy again. After several days in the new room, it became apparent that it also had issues. The bathroom smelled like the sewer and it permeated the entire room, and the electricity in the room would go out multiple times per day. Also although the room was cleaned everything day, some days they gave me no bottled water or toilet paper, and some days they did not sweep. I would not stay here again.

Staff could spend extra time emptying Rubbish bins in reception which were overflowing. But on the whole good experience, very well placed

Nearly didn't get the parking the night we stayed. Luckily we get a spot after we get back from dinner.

The location is good. However, the water heater sometimes working and sometimes not. Certain days, it is totally not working. Air-con, is not working at all. Lucky there is the fan to use. There is no floor mat to wipe the feet.

Ok for a one night stay; use as transit to other locations like Mulu Caves. Conveniently located along the waterfront.

It’s my second time staying here together with my wife. Cheap and cheerful. Cold air cond. Many power sockets in room 5min walking distance to the waterfront, 10mins walking to Topspot seafood center, old shopping malls Riverside and Sarawak plaza, and other interesting places. Convenience stores 7 Eleven are just uphill or downhill across the road. My only personal gripe is that I cant watch World Cup in channel TV1 TV2 as there were no national TV channels to be seem.

Hotel locations was good but the room makeup service was inconsistent. First day was acceptable but the second day will short of bathroom floor mate. The corridor has a certain smell as well.

Really nice. Located just walking distance to Waterfront.