Awfull want refund because food poisoning please Can you credit my account Also all the food ordered was late and not correct missing items Was made to pay deposit on arrival ! Although you advertise no other payments are needed to be paid Only amount for booking I had to use my own phone to calll reception . As it didn’t work in Room and no one could hear me, which meant they had to come up to my room to get out of my bed with literally literally like what I went to bed in which is not great I need a hotel for A week I wondered if you could help me because it was expensive and all the food was terrible and it was all late and it was all wrong and they kept forgetting the drinks and then they got my ice cream wrong. They just literally dumped a bowl of ice cream, when it was supposed to be ice cream with caramel sauce is it Hotel ? The staff are good but the protocol and the way that the hotel is run is not the staff fault but it’s not very customer friendly one of the guys and reception is extremely rude. He had like sort of skinhead and he was on reception. He was so rude also they knew I had to bring my assistance dog and I just felt like they didn’t really take my illness into account for my emotional pet my emotional well-being so I was extremely stressed and upset I specifically asked my breakfast to be sat why and my eggs were hard and they just don’t seem Get the right instructions from the kitchen as they’re only porters so it’s not their fault the chef bad awf

Wonderful hotel: stylish and beautiful, clean, superfriendly staff and everything worked well although it was off-season (November), due to that also very peaceful. Excellent sport facilities e.g. fully equipped gym.

I loved the property entirely. The room was amazing, staff.... not too sure about. you don't exactly expect rude, obnoxious staff from a 5* hotel. I travel alot and never had i felt to comment to my partner about the way we were treated. not all staff. some of the members of staff were amazing, however some were just plain rude. did not appreciate. My partner was asking questions to one of the receptionist. the way he got a response, oh my goodness. that honestly put me off, and my partner is the nicest person you will ever speak to. not ok.

The accommodation is way too big. You can also see that in the service. They can't handle the amount of people. The entrance is uninviting. The restaurant MED is very noisy. Breakfast was reasonable, but if you asked for a coffee you were referred to make it yourself inside. The desk staff are too limited in providing information. For example, give a map of the resort. Prices are too high for the quality and service. Swimming pool is overcrowded. People leave a towel! Too few beds for the stay. No good indication of the rooms on which floor they are located. Parking garage under the hotel limited. Different prices for room service! Hotel is very uninviting. Does it have facilities. Yes, it does. Reception is bad. Old people carried their own suitcase? Only positive were the cleaning ladies. Advice before you book here: considering the facilities it is perhaps 4 or 5 stars, but in terms of service, coziness and guidance it is substandard.

As we checked in at 5:30pm after waiting at the front desk because they were not sure the room was clean (check in is at 3pm) we were shocked as we discovered ants all over the living room floor and crumbs on the carpet. So obviously the cleaning of the rooms was not finished. Plus the amenities are already beaten up and look old. No bellman after a certain hour so u have to carry your own luggage’s

I like it

Always a pleasure to visit to your hotel

This place is paradise