The staffs at reception are very helpful. They know Archachon well and can give good and useful advices! The cafe machine in the room is worn out.

I was amazed that the services can be so rude and bad. We arrived before the check in time, we arrived at 12pm , we have the reason to ask for an earlier check-in as there is a wedding ceremony atfer. We know it might be hard to have our room that early but the staffs in the reception they are just very rude!”Sorry we dont have room for you, its like this.”We asked for can you arrange one of your staff to clean our room frist? We know maybe u are still cleaning...”” Sorry, we cant. You can leave your number and we will call u as soon as possible.”My bf got a shirt has to iron, one of the staff said is okay to borrow us something to iron. So we waited in our car for the call like 1 hr and half but no ones call us vack. Its the time to go to the wedding and another staff doesnt want to lend us the iron to iron, and the behavior was very rude!Finally we managed to have our room. Everything was okay but I am surprise the hotels has no air conditioner. It was very hot that day and its hot as hell in the night time. Over all not recommend.

I was amazed that the services can be so rude and bad. We arrived before the check in time, we arrived at 12pm , we have the reason to ask for an earlier check-in as there is a wedding ceremony atfer. We know it might be hard to have our room that early but the staffs in the reception they are just very rude! ”Sorry we don't have room for you, it's like this.” We asked for can you arrange one of your staff to clean our room frist? We know maybe u are still cleaning...” ” Sorry, we can't. You can leave your number and we will call u as soon as possible.” My bf got a shirt has to iron, one of the staff said is okay to borrow us something to iron. So we waited in our car for the call like 1 hr and half but no ones call us vack. It's the time to go to the wedding and another staff doesn't want to lend us the iron to iron, and the behavior was very rude! Finally we managed to have our room. Everything was okay but I am surprise the hotels has no air conditioner. It was very hot that day and it's hot as hell in the night time. Over all not recommend.

We stayed for two nights. The first night we didn’t sleep well as the property very hot, and the apartment was on the ground floor with only sliding doors (to the car park), no windows, so it was impossible to get any fresh air. At 5.55 a.m. we were woken by a very loud clanging and clattering which turned out to be a delivery truck unloading fresh linen, which was parked immediately outside our apartment. The noise went on for 40 minutes, it was impossible to sleep through. When reception opened I went to request a change of room. The hotel was fully booked so they couldn’t move us, so I asked if the linen van came every day as if it did we didn’t want to stay the second night. The receptionist didn’t know, but said we wouldn’t be given a refund for the unused night if we didn’t stay anyway! Our children were in the bedroom and their beds were comfortable. My husband and I on the sofa bed which was very uncomfortable. The apartment was not clean, the utensils sticky, the floor gritty. I do not recommend staying here.

We stayed for two nights. The first night we didn’t sleep well as the property very hot, and the apartment was on the ground floor with only sliding doors (to the car park), no windows, so it was impossible to get any fresh air. At 5.55 a.m. we were woken by a very loud clanging and clattering which turned out to be a delivery truck unloading fresh linen, which was parked immediately outside our apartment. The noise went on for 40 minutes, it was impossible to sleep through. When reception opened I went to request a change of room. The hotel was fully booked so they couldn’t move us, so I asked if the linen van came every day as if it did we didn’t want to stay the second night. The receptionist didn’t know, but said we wouldn’t be given a refund for the unused night if we didn’t stay anyway! Our children were in the bedroom and their beds were comfortable. My husband and I on the sofa bed which was very uncomfortable. The apartment was not clean, the utensils sticky, the floor gritty. I do not recommend staying here.

Check-In from 16.00, we arrived at 17.30 but where told that the room wasn’t ready. Receptionist seemed overcharged and said he doesn’t know when the room would be available and after i asked again in disbelief, he said one to two hours and that we can wait a few minutes and he would let us know. After being ignored for almost an hour beside the reception and asking again, we were finally given another room but key card was not updated so had to go back to reception again. Family apartment for 4 persons w/2 rooms one w/2 single beds and the other w/a make-shift sofa bed with a broken spring below it. No bedside-tables, lights or power sockets beside the bed. Just a few leafs of TP left in the bathroom and back at the reception to ask for more, the guy looked at me like i was asking for drugs and asked me "why"? Apartment was on the ground floor, windows couldn’t not be opened and huge parking place directly in front of them was light up brightly all night, shining through the gaps of the curtain. Until about midnight, repeatedly loud noise not just from flushing the upstairs toilet, but it also sounded like someone would keep emptying buckets full of water into the tub above us. Been in Paris a week earlier at almost the same room rate for a very pleasing experience. With many countries and hotels visited and taking chances by booking hotels at the lower end of the price scale, we’re not asking for much, but finally found a place which we definitely don’t want to revisit.

Check-In from 16.00, we arrived at 17.30 but where told that the room wasn’t ready. Receptionist seemed overcharged and said he doesn’t know when the room would be available and after i asked again in disbelief, he said one to two hours and that we can wait a few minutes and he would let us know. After being ignored for almost an hour beside the reception and asking again, we were finally given another room but key card was not updated so had to go back to reception again. Family apartment for 4 persons w/2 rooms one w/2 single beds and the other w/a make-shift sofa bed with a broken spring below it. No bedside-tables, lights or power sockets beside the bed. Just a few leafs of TP left in the bathroom and back at the reception to ask for more, the guy looked at me like i was asking for drugs and asked me why? Apartment was on the ground floor, windows couldn’t not be opened and huge parking place directly in front of them was light up brightly all night, shining through the gaps of the curtain. Until about midnight, repeatedly loud noise not just from flushing the upstairs toilet, but it also sounded like someone would keep emptying buckets full of water into the tub above us. Been in Paris a week earlier at almost the same room rate for a very pleasing experience. With many countries and hotels visited and taking chances by booking hotels at the lower end of the price scale, we’re not asking for much, but finally found a place which we definitely don’t want to revisit.

Good location, access to local facilities, comfortable and well equipped apartments, and great value.

Avoid at all costs. Blood Stained Bed linen. Broken Table on Terrace reported on arrival 5 days later still no replacement. Complementary breakfast offered as compensation but, as the coffee machine was broken all attention was given to this issue resulting in buffet items not replaced so breakfast was a disaster. Pool due to close at 20.00 however a group of people decided to have a noisy pool party at 23.00 so unable to sleep. Reception closes at 21.00 so no one available to sort the problem!!!

nightmare everywhere bugs I have contacted with reception please change room or clean the room from bugs they didn't do anything:((

Centrally located next to a shopping centre, a lake and pine forest. Perfect for exploring the whole Arcachon area. A car or bicycle is needed to get around but some good public transport services are also available. Great property with long staying guests, business and tourists. Great facilities with lakeview and private swimming pool.

Good location. Close to shops and restaurants. Ample car parking spots. Freedom of room access and secure

The reception staff were very welcoming and informative on arrival. The room was small but very comfortable with lots of hot water and some nice complimentary toiletries. We paid a little extra for a lovely lake view from our balcony which was perfect for when we had an evening drink. The small kitchenette was very basic and fine for making a snack but not much else as there were very limited crockery and cutlery. The bed was super comfortable and the sheets very fresh and clean. The location was excellent, with lots of commerce across the road (great Chinese buffet/restaurant!) and the coast with lots of bars/cafes/restaurants just 10 mins away. Overall we had a super 1 night stay at this hotel and would def recommend it and the location.

The reception staff were very welcoming and informative on arrival. The room was small but very comfortable with lots of hot water and some nice complimentary toiletries. We paid a little extra for a lovely lake view from our balcony which was perfect for when we had an evening drink. The small kitchenette was very basic and fine for making a snack but not much else as there were very limited crockery and cutlery. The bed was super comfortable and the sheets very fresh and clean. The location was excellent, with lots of commerce across the road (great Chinese buffet/restaurant!) and the coast with lots of bars/cafes/restaurants just 10 mins away. Overall we had a super 1 night stay at this hotel and would def recommend it and the location.

Clean and comfortable room size

Good base for checking out the area at a good price as long as you have a car with you. Quiet ans spacious rooms

Good base for checking out the area at a good price as long as you have a car with you. Quiet ans spacious rooms

excellent location. clean and very pleasant only 15 min drive To the Dunes.

Hotel aged and needs updating but for the price is good. One bed room apartment was comfortable. Kitchen useful, no kettle or decent mugs though. Pool is nice. Plenty of parking. Good location for sand dunes.

Hotel aged and needs updating but for the price is good. One bed room apartment was comfortable. Kitchen useful, no kettle or decent mugs though. Pool is nice. Plenty of parking. Good location for sand dunes.

the appartment was good for a family. the lake and the swimming pool was good.there is a microwave, dishwasher. all youneed for a kitchen. there is a washing machine and dryer near the reception. there is a shopping area near by. great vacation.

After a couple of long days on the road, we booked for 2 nights for some needed R and R, picturing ourselves on a balcony, sipping a wine and reading a book. Unfortunately, no balcony, or outside area to relax. However, we did manage to relax, but with no air conditioning, a visit in summer wouldnt be comfortable. A small unit with a basic kitchen, we self catered, but were amused (confused) to find that dish washing liquid, sponge and tea towel were not supplied, however there was a mop and a broom. Seems a clean floor is more important than eating off clean dishes.An on site laundry with washer and drier is available. A large property with 4 accommodation blocks, but without any obvious local attractions made us wonder what everyone else was doing. Reading books too?

The staff did everything possible to provide the best services

It is not the first time we experiment that hotel, with my friend we already stayed twice in it. We appreciate its quiteness and the nearness of supermarkets for any purchase. Arcachon and Dune du Pilat are not far at all and very easy to reach by car. The pleasant fischers ports of La Teste and others with the oisters pruducers are just some kms far from the hotel. Unfortunately we never had the opportunity to experiment the pool.

Very enjoyable stay this is our second visit and had no complaints on any level. Staff are helpful and friendly the only issue i have is that for 2 years now i have mentioned cups missing out of rooms either broken or taken but not replaced so i advise any traveller to take some mugs for your coffee like i do.

Good location and the hotel room was competent however the sheets were not changed and the room not cleaned in the week we were there although one cleaning session every 4 days was promised. The staff were friendly and competent. Although one criticism was an additional room deposit of 200 euros- although there was no problem in returning the money I received a credit card handling charge of around £5. However bizarrely we had difficulty in getting replacement toilet paper. The sofa bed was not the most comfortable and the hotel room had a microwave and a dishwasher but not an oven. French supermarkets do not cater for microwave food to the extent of the UK. Generally a recommendation of 7/10.

Good location and the hotel room was competent however the sheets were not changed and the room not cleaned in the week we were there although one cleaning session every 4 days was promised. The staff were friendly and competent. Although one criticism was an additional room deposit of 200 euros- although there was no problem in returning the money I received a credit card handling charge of around £5. However bizarrely we had difficulty in getting replacement toilet paper. The sofa bed was not the most comfortable and the hotel room had a microwave and a dishwasher but not an oven. French supermarkets do not cater for microwave food to the extent of the UK. Generally a recommendation of 7/10.

This is a self catering establishment which has a front desk, it is not an hotel. Breakfast is available. It is out of town and the nearest bus stop is about half a mile away. We arrived on a Sunday night expecting an hotel, but no food was available. This restaurant next door was closed on the Sunday and Monday of our stay. We moved out on the Tuesday although we had booked for a week. Taxis are bookable at a price. This would be a good place for anyone with a car who wants a quiet appartment. The lake has an abundance of wildlife. A CAR IS ESSENTIAL IF YOU STAY HERE.

This is a self catering establishment which has a front desk, it is not an hotel. Breakfast is available.It is out of town and the nearest bus stop is about half a mile away. We arrived on a Sunday night expecting an hotel, but no food was available. This restaurant next door was closed on the Sunday and Monday of our stay. We moved out on the Tuesday although we had booked for a week. Taxis are bookable at a price. This would be a good place for anyone with a car who wants a quiet appartment. The lake has an abundance of wildlife.A CAR IS ESSENTIAL IF YOU STAY HERE.

We arrived after a long drive from St Malo, the reception staff were really friendly and helpful, we had our pet dog with us, the lake views are stunning & we walked the dog round the lake. They recommended that we visit the Grand Dune near Arcachon and this was truly stunning & amazing.

Comfortable stay like normal and close to the beach. Lovely!

The service has been superb. the hotel is situated in a quiet area and is ideal for someone looking for a place to enjoy a quiet night. Having a car is necessary in order to get around the beaches. Other than that, everithing was at high standards. i recommend the hotel to everyone.