The hotel is very nice. Pleasant place. I really enjoyed the breakfast. You can choose whatever you like from the menu and even if it is not. The manager has been very kind and professional and very customer focused.

Met my initial expectations from a Business hotel.

The hotel was very nice, tidy and clean. The evening restaurant served very nice food. There was only a couple of things which were not so great: 1/ No Airconditioning during winter as heating is on. The room was 26 degrees which was too hot to sleep. I was told to open the window but its quite a busy road outside and lots of cars tooting their horns 2/ Breakfast was limited in relation to options of cold food.

The hotel was very nice, tidy and clean. The evening restaurant served very nice food. There was only a couple of things which were not so great:1/ No Airconditioning during winter as heating is on. The room was 26 degrees which was too hot to sleep. I was told to open the window but its quite a busy road outside and lots of cars tooting their horns2/ Breakfast was limited in relation to options of cold food.

Very polite staff. Hotel is clean and comfy. Breakfast is excellent. Business district Aurel Vlaicu very close by. Also subway station within 10 min walk.

Very polite staff. Hotel is clean and comfy. Breakfast is excellent. Business district Aurel Vlaicu very close by. Also subway station within 10 min walk.

Hotel has good position for offices around, but we had a hard time booking the rooms because the prices spiked up a month before, although after some days they went dramatically down and hotel refused to reimburse the difference or apply benefits. The breakfast was excellent, although with little variety, and I have to say that service was really at top, with reception and waiters at complete disposal. When arrived I found the heating broken, the day after I was sent a reparation, which did not fix the issue completely, but temperatures overall were still ok. The rooms are a bit tired, bed are definitely not comfortable and sheets are really messy, it is impossible to sleep well in all these folds and covers which are none of the right size. For the price you can find something better around or in the center.

Helpful fast service. The breakfast staff was also very efficient and attentive. The room was of good standard and well equipped. Would go again. Perhaps a bit far out of out.

Helpful fast service.The breakfast staff was also very efficient and attentive.The room was of good standard and well equipped.Would go again.Perhaps a bit far out of out.

Good quality, clean and modern special in compatison to Romanian average.

Clean hotel, good service, nice staff, will be back.

This is my third time at the Crystal Palace, and I've got nothing to say that is bad about either the staff or the rooms. Highly recommended.

This is my third time at the Crystal Palace, and I've got nothing to say that is bad about either the staff or the rooms.Highly recommended.

This hotel DOES NOT have air conditioning!!!! Beware!! The front desk staff are rude and I am pretty sure they just don’t like foreigners.. We complained about the A/C and finally they moved us to another room that had windows in separate rooms so we could have a “draft”. Lady at the front desk had the audacity to tell us that the entire hotel switches to only heat in the winter time. It might have been the end of October but it was prob 80 degrees outside. We almost walked across the street to another hotel and would’ve just forfeited the money but we had way too much luggage & were exhausted after spending 2 weeks road tripping through Romania. The bed was actually pretty comfortable but the bathroom was dirty and the sink was so clogged I had to rush when brushing my teeth. Overall the absolute worst experience we have EVER had in any Hotel. Period.

This hotel DOES NOT have air conditioning!!!! Beware!! The front desk staff are rude and I am pretty sure they just don’t like foreigners.. We complained about the A/C and finally they moved us to another room that had windows in separate rooms so we could have a “draft”. Lady at the front desk had the audacity to tell us that the entire hotel switches to only heat in the winter time. It might have been the end of October but it was prob 80 degrees outside. We almost walked across the street to another hotel and would’ve just forfeited the money but we had way too much luggage & were exhausted after spending 2 weeks road tripping through Romania. The bed was actually pretty comfortable but the bathroom was dirty and the sink was so clogged I had to rush when brushing my teeth. Overall the absolute worst experience we have EVER had in any Hotel. Period.

Very nice hotel, beautiful building. Walking distance from the city centre (about 15-20 minutes). Helpful staff, big rooms, quiet area no noise coming from outside, free parking.

Hotel staff had me a to-go breakfast for my early flight out. White glove checkin service. Hotel lobby is gorgeous and modern by any standard.

The hotel is generally neat and tidy. Aircon seemed a little lacking. The rooms are on the small side, but well presented. There was a slight confusion about my booking, which the staff bent over backwards to sort out. The staff generally are a real credit to the hotel, and make the stay so much more enjoyable. A good hotel to use if you need to stay in Sector 1.

The hotel is generally neat and tidy. Aircon seemed a little lacking. The rooms are on the small side, but well presented. There was a slight confusion about my booking, which the staff bent over backwards to sort out.The staff generally are a real credit to the hotel, and make the stay so much more enjoyable. A good hotel to use if you need to stay in Sector 1.

Hotel was basically good. Unfortunately, I was given a room on the first floor facing the main street so I heard cars + pedestrians talking on the sidewalk until very late at night. The TV didn't work in the bedroom, which was certainly unexpected. The clerk who checked us in was very professional but didn't seem to know that she could, for no extra money, smile and say 'Welcome!'. The breakfast was excellent.

Hotel was basically good. Unfortunately, I was given a room on the first floor facing the main street so I heard cars + pedestrians talking on the sidewalk until very late at night. The TV didnt work in the bedroom, which was certainly unexpected. The clerk who checked us in was very professional but didnt seem to know that she could, for no extra money, smile and say Welcome!. The breakfast was excellent.

Enjoyed the crystal palace and the friendly staff. Excellent service and superior breakfast. Bed comfortable and about 5 blocks to metro. Pretty close to airport(about 15 min) I would highly recommend it is you need to be on that side if the city. Can speak perfect English.

I was in a rush I stayed only 12 hours . Nice room actually they upgraded at no extra cost. Friendly staff. I invited relatives at diner ,the food was good.

The bed was a little on the hard, springy side. The gym is somewhat of a dungeon, the cardio equipment didnt work as well. Breakfast was pretty good. Not a bad hotel for 2 nights

Staff of the hotel was outstanding. Room was nice. We arrived late at night and they got us right to our room. Even had a complimentary fruit tray waiting for us! The next morning, we had a city tour scheduled that did not work out and the staff went above and beyond making recommendations, getting a taxi and storing our things while we toured the city. Everything was as advertised, maybe even better! Good location. Highly recommend.

wifi never worked despite calling front desk. Hotel smelled like cigarette smoke despite non-smoking claim. bell service was none existent.

wifi never worked despite calling front desk. Hotel smelled like cigarette smoke despite non-smoking claim. bell service was none existent.

Free parking and very close to airport.Friendly staff and clean room.Everything was good.

Free parking and very close to airport. Friendly staff and clean room. Everything was good.

Reasonably priced and a decent location not far from the airport. Staff was nice and accommodating and dealt with an urgent issue I had from a guest support standpoint in a professional and efficient manner.

I was really surprised how extremely helpful and pleasant was the hotel stuff. It was a big +. Very often you don't get service like that in a five star hotel. The lobby and breakfast area was really clean and spacious. Good breakfast, clean rooms. We really enjoyed our stay there.

Acceptable 3.5 star hotel. Excellent concierge/doorman on duty on Thursday Oct 30. Receptionist staff very obliging. Restaurant staff very good in the morning and evening. One disappointment was the room itself and my heart did sink a little when entering (I believe 201) - especially the bathroom (brownish-coloured tiles are not a good choice for a bathroom without any natural light). Refurbishment had taken place. Very, very frustrating lack of sockets and had to go to reception to ask for a multi-plug adapter so I could use my laptop next to the TV. There were just two sockets - one for the TV and fridge. On a positive note, the fridge was quite spacious and not overly crammed with stuff so I could actually store milk, orange juice, yoghourt etc. I usually stay at the Howard Johnson Grand Plaza but for some reason the prices were 50% higher. The Palace has many things to commend it but unfortunately the slightly heart-sinking moment on entering the room means that I will still look to the Howard Johnson as my first choice. I'm afraid the Palace might not make it to 2,3,4 place - mainly sue to the decor and 'feel' of the room.