We enjoyed our stay at Saai Laguna. The facilities and customer service are superb. The pools are clean and well maintained. The hotel has direct access to the beach. We didn't really go to the beach as it's more for surfing. Few steps from the hotel along the beach there are lots of restaurants and lots of huts that offer Thai massage. Having a massage in front of the beach was so special, for only 400 baht!

We stayed in SAii Laguna for 5 days in August 2024 (husband, me and 3 kids aged 17,15 & 12) & we were provided with two rooms next to each other which were both clean, spacious and had wonderful outside space and views of the lagoon. There was a lot of construction work at the hotel but this did not affect our stay at all - the team went out of their way to make us feel welcome and to provide us with everything we needed. The location really is wonderful with a perfect beach and a shuttle bus service (free) which took us around the resort which is huge. We also ate at two local restaurants outside the resort which were equally great. The pool, gym and complimentary classes (I did yoga, Pilates, Thai boxing, strength and towel animal folding!) were superb with really lovely staff. Our only issue with this hotel which is not easy to resolve is the sound proofing of the bedrooms. The walls and ceilings are very thin so we struggled to sleep as our neighbours above tended to be later at returning in the evening and then enjoyed some socialising. In other hotels this has not been an issue but we struggled with the noise levels at SAii Laguna as did our children, specifically furniture being moved and general conversation which could be clearly heard by us. This was a real shame as affected our stay and sleep but we were also told the hotel was full so no option to move.

All the staff members are prepared to take part in assisting and communicating with visitors 👍

Very comfortable

The room condition was so good and clean.the food they offer was good. Most of all, all the staff including housekeeper was so nice and kind. Thanks to them, i think we enjoyed our stay more and were able to create fond memories.

Fabulous property the staff are the best. Didn’t notice the renovations. Excellent for 3/6 with different allergies. Great club room. Lovely pools slides fun. Great beach

Facility is very comfortable even though they are under the renovation. One thing that I feel uncomfortable that one of staff attitude is quite rude. Even though I was in the night market and other car drivers are more friendly and kind.

Good hotel.a lot of activities.

Excellent hotel! High standards in all aspects! One of the best hotels I have ever stayed at!

I heard about the crowded beaches in Phuket but I found myself with my family pretty much alone on the beautiful beach! The pools were lovely and my 5 year old just loved the slide! The room was gorgeous! I loved the bed in the window. The staff was so hospitable and helpful! I will definitely come back!

Pure luxury. Total professionalism from the staff. Great pools. Amazing location. Very clean. Amazing food. Everything you want in a top quality accommodation. Would love to come back.

This property is under construction and keep inconvenient for everything

It was very good value for the price. We came when the place was being renovated, so a lot of the complex was shut. Staff very friendly. Got a lovely room on level 3. Be prepared to walk a small distance given the size of the property. Lots of great places to go too nearby via the beach.

We would like to thank you Por from Miss Olive Oyl who served us on the Lobster night. She is vey helpful, caring and smart with exceptional communication skill. Our Steak was a bit overcooked and she helped us to communicate with the chef and arrange a new one. Excellent service! When we left the restaurant, we saw a giant flying cockroach in the corridor. Thus, we were like running back and forth. And Por noticed that via the window of the restaurant I guess. She immediately came out and asked if there’s anything she could assist. Finally, she got someone to clear that out. A staff like Por should receive compliment from the hotel. She is definitely one of the best staff here.

This hotel is beautifully situated with great rooms. I couldn't get over the lack of mosquito netting, though, and tiny bugs hovered on the light near the top of the bed. It's risky to forgo mosquito netting here, and I had to leave the bathroom light on so the little bug(ger)s would be drawn to the bathroom overnight. Otherwise stunning location and beautiful grounds.

A fantastic experience. Our package included breakfast, afternoon tea (high tea) and evening cocktail daily. The service was excellent, room re-made daily nice and quiet/restful.

The SAii is a great option on Phuket Island. It’s located in a planned development called Laguna, five minutes down the road from Beach Avenue where there are dozens of restaurants, bars and shopping, including an awesome supermarket. Also professional massage places. The hotel itself is large and is on a beautiful beach (which hotel keeps clean), a large pool area, tons of activities etc. Some of the rooms overlook lagoon, which is really beautiful and quiet. The rooms have a patio or a covered porch and a great area lounge area in the room. A nice bathroom set up that opens to the room, with privacy glass WC. Lagoon wing involves walking to pool/restaurants. Several beach clubs and restaurants right next door. It is the rainy season so the waves were significant and the undercurrent substantial so don’t expect to swim in the ocean at this time of the year. Breakfast buffet is substantial. Overall, one of the best I’ve stayed at on the island and very well priced! Definitely recommend it.

The staff was very good. They are smiling, polite, and kind.

We stayed for a week on Half Board in a club room. Everything was great - we actually only left the resort twice to go down to the beach bars as there was a lot to enjoy on the resort. The tennis facility we used daily. There are renovations happening so there are only two places to eat, with one being more of a beach bar lunch vibe. The other restaurant we dined at each night had a good menu and food was very tasty. It was diverse enough that we didn’t get bored of it although we probably would have if we were there for any longer. The food and drink to purchase is very well priced, coming from Australia, and plentiful. The spa services are also well priced and nice although the only gripe I did have with the spa was that it was right below where renovations were happening so there was a lot of noise and it wasn’t relaxing. The club inclusions are amazing. We went to cocktail hour most nights and definitely made the most of it. The resort wasn’t too busy when we were there, always got a space at the pool. There was a good mix of families and couples. The room was modern, spacious and bright. The daybed is a great touch when you want to relax in the room but not on the main bed.

Staff was so wonderful, friendly and helpful!

Beautiful Property and excellent service. We enjoyed our stay & loved that it was right on the beach!

Excellent hotel, superb staff and delicious food. The location is perfect for families and many famous day clubs and restaurants walking distnace on the beach. Earn did a fantastic job with our check in and my kids loved this hotel facilities. We will definitely come again. Love the white sand beach and the laguna shopping area.

SAii Laguna is a wonderful spot to stay in phuket. It has direct beach access, a nice pool, and great dining options.

It was a beautiful resort, safe and convenient. The staff were very friendly. When some personal laundry was lost, the staff compensated us for it by refunding part of the laundry bill. The food was excellent although a bit pricey.

During our recent stay at SAI Hotel in Phuket, we encountered a mixed experience that did not fully live up to our expectations for a 5-star hotel. From check-in to breakfast and the pool area, we found that the service did not meet the highest standard we were hoping for. The notable exception, however, was the pool area staff, who proved to be exceptionally pleasant and accommodating. The rooms at the hotel met our expectations, which was a welcome relief. They were well-appointed and offer the comfort and quality one would hope for. However, our biggest grievance during the stay was with the pool area, which tended to become fully booked very early in the morning. Guests reserving spots early make it difficult for others to find a place after 9:00 AM, which was disappointing. The breakfast, on the other hand, was comparable to what one might expect from an ordinary Radisson or another 4-star hotel, without any special or extraordinary features. The long queue for omelettes was a particular drawback, not only delaying access to food but also negatively impacting the overall experience. Considering the price and compared to other 5-star hotels we have visited, SAI Hotel in Phuket felt overpriced and more in line with what one might expect from a 3- to 4-star establishment, especially considering the level of service and amenities provided. If you are considering booking this hotel for its 5-star qualities, our advice would be to look at other options to get more value.

Lovely resort. Quiet and peaceful.

Incredible resort, both for the installations and the people.

Not so new, but location is good.

Our 3rd stay at Laguna did not disappoint. The club facilities were excellent

Pool and beach are great! Water slide is an extra bonus

Fantastic Resort, definitely will be coming back.

I have previously stayed here 4 years ago. Apart from the name it hasn’t changed at all. The property is looking and feeling very old and I hear it will soon be refurbished. It really needs it! The resort is very busy and with that comes noise (guests returning to rooms very late at night, talking loudly, doors banging loudly. Staff were excellent, especially Khun Rum who helped us check in and book transport.