This family owned motel charged me for being a no-show for a stay that I called them 6 weeks in advance to cancel. I spoke at length with their manager, Dan, for over 15 minutes (calling from the USA) as I explained to him that I may have more than one reservation and I could have one booked direct and one through Expedia. He told me with certainty there was only one reservation and he would cancel it. Two weeks after my stay would have ended, I find a charge for $900 USA on my credit card. I called and spoke to the husband and wife who own the business and they refused to return a single $ stating that Dan knew he can’t cancel a reservation made through Expedia, so it’s my fault that they charged me as a no-show. And their reason for giving me no refund and no accommodation, “we’ve already paid a fee to Expedia”. Never mind that they had full knowledge that I would not be arriving and could have booked the room to someone else! I have travelled to New Zealand over 15 years and dozens of places and have never dealt with as reasonable and rude a couple as these owners. If you are used to friendly New Zealand hosts and American level of Customer Service, STAY Away and definitely book somewhere else!

Down for the night so partner could join a fishing charter next day. This is my go to place when in Whitianga. The owners are great, so helpfull. You cant beat the location or the sunrise view! Thanks so much! see you next time :)

Older property, you can see it is well looked after though and thought has gone into minor details/amenities. It was very clean and today inside and out

If you like long walks along the beach, then this is literally the hotel for you. Close enough to make the wharf and downtown walkable (about 15-20 minutes depending on your speed), but far enough to not be in the middle of it all. Oh and the view of the Mercury Bay and beyond is perfection for relaxing with your morning coffee (especially if it rains on the bay - the rainbows are quite something).

We did not like the layout of the bathroom. Entering the room straight into bathroom, no door to toilet, was disconcerting. Shower cubicle strange.

Nice clean good size good heater

Nice clean beachfront room. Huge kitchen if keen on cooking. Walking distance to the wharf, where eateries operate. Even has collaboration with Grace O'Malley's for 10% discount, just that we forgot to show the card... Only drawback is need some time to figure out the hot water for the shower...

Great location for early morning sunrise & beach walk. Handy to Harbour House Cafe for good coffee & dinner at Kufe bar & Restaurant. Enjoyed our stay at Oceanside. 😊

Clean, clean, clean. Fabulous hospitality. Gorgeous view. Quiet. Ty from Canada 🇨🇦

Perfect stay with the beach across the road! Owner is fantastic! Highly recommend!

Les and Jill were very friendly and felt very much at ease there, especially given the cyclone. The room was spacious and with a great view.

Great location, easy walk into town. Fabulous view.

What a great place to stay, lovely and clean and the view was amazing

Great location, clean, and tidy 🙂

Amazing view, great staff & room was clean & modern

Great location In Pauanui, shopping centre across the road. Beach & international Golf course nearby & Tairua 20 km drive. Would recommend this motel to others

Very accomidating and freindly

This was a lovely property overlooking Buffalo Beach. It is very close to cafes and restaurants as well as the town centre would definitely stay here again.

Great location. Beach was just across the we road. Could sit out the front of our own pstio with sea views. Easy walk into town & restaurants. Unit was spacious, with seperate living room (uncomfortable couch) Shower could do with a little TLC. Comfortable bed and friendly staff

Was quite dated and small could hear people walking around upstairs when we were in bedroom

Absolutely fabulous very central, was graet friendly staff.

the view was wonderful

It was right next to the beach and not that far from town so we could walk to the restaurants. Just 1 day they didnt service our room so we had to go down and get towels and coffee and milk

It was right next to the beach and not that far from town so we could walk to the restaurants. Just 1 day they didnt service our room so we had to go down and get towels and coffee and milk

Location was perfect, right across from the beach.

A lovely Seaview!

Comfortable and Clean unit with everything that was needed for our stay. Owner was welcoming and friendly.

Comfortable and Clean unit with everything that was needed for our stay. Owner was welcoming and friendly.

Great!Easy and great location.

Great! Easy and great location.

The friendliness of the Hosts.Jill especially went 'the extra mile' .We went to dinner at a restaurant recommended by the Motel.After our excellent dinner, our waitress informed us that we had a treat to come(it turned out to be a shared chocolate cheese cake). They would not disclose who ordered it. It was for our 64th. anniversary celebration, that day.We subsequently found out that Jill from the motel had arranged it. Some people are so kind.

The friendliness of the Hosts. Jill especially went 'the extra mile' . We went to dinner at a restaurant recommended by the Motel. After our excellent dinner, our waitress informed us that we had a treat to come(it turned out to be a shared chocolate cheese cake). They would not disclose who ordered it. It was for our 64th. anniversary celebration, that day. We subsequently found out that Jill from the motel had arranged it. Some people are so kind.