The hotel is clean. I could hear someone were talking next door after midnight

Excellent overall

Room 621 for 2 nights from 17-19 Sep. Everything was good until I rang to ask for 2 hours check out extension, a lady who answered the call said only can extend till 12:30pm. Hence I said I didnt mind extending one more night stay and offer to come down to the front desk to pay for the extra night, she said no way, rooms are fully booked. I said what about other room type, she still said fully booked. I was quite puzzled and quickly pulled out my hotels.no apps to check, there were still PLENTY of rooms in this hotel. I really didn’t understand why this lady gave me such info, as if she doesn’t welcome me at all. I eventually didn’t book the extra night, did an early check out and stored my luggage with the concierge. I managed to rush back after client meeting and picked up my suitcase at 12pm then moved to another hotel. I will NEVER stay in this hotel ever in my next business trip to Jakarta.

As expected of Hilton, service was very professional and business-like. Staff were friendly and super helpful. The only downside was that my travel buddy and I were assigned rooms on different floors. This would normally not be an issue had we been able to freely roam but with the strict and secure access of room cards being limited to the floor of the assigned room, it required coordination if we wanted to meet and hang out in each other's room.

The staff at the hotel go the extra mile to make sure you are well looked after during your stay. The hotel is lovely, great pool and gym. Both restaurants are good. Room was quiet however the air con wouldn't set below 23°C which got a bit hot at night. We had to ask quite a few times for it to be fixed but they did offer to move us and give a complementary breakfast. The bathroom was overall nice however there was some mould on the shower head around the holes where the water comes out and there was a lingering musty smell after the shower had been used. There isn't so much to do in the immediate surroundings, suggest using My Bluebird taxis to get around.

I would call it a great home base from where you can explore the rest of the nearby Jakarta area. The staff are friendly and the rooms are very clean. The crowning moment for my stay was the gym: four squat racks, assault bikes, full set of kettlebell, and the usual cardio strength machines. Definitely a great place to work off all the Indo food you will be eating. Buffet and restaurant was adequate, but it was pricier than the surrounding food. I would say eat the hotel food as a starting point for your culinary adventure as they have cleaner variants of what you would find outside. There are a few tourist attractions nearby as well as clubs and night markets. Of no fault of the hotel, traffic is a constant nightmare (remember to add 10-15 mins to any Google map estimate of travel).

Indigo restaurant & swimming pool

Nothing is perfect, but very comfortable rooms, breakfast options were amazing. Staff friendly and overall a good stay. Not much outside the walls for good dining other than lots of street vendors.