No breakfast available because it was too early (but it's an airport hotel) but I paid for it !!

The reception and bar staff are friendly. The room needs some renovation. Be careful with clothing (the sheet tears easily) due to use or detergent

The hotel overall was good. The rooms are a little on the smaller side but luckily i was only travelling with one hand luggage. Bed was comfortable, room was clean. Toiletries were basic (shampoo/body wash). Breakfast was okay - nothing spectacular but fills you up. My only complaint was the coffee machine. No matter what option I chose, I couldnt get more than 1/3 of a mug. The free airport shuttle is great. We called when we landed and they came within the 15 minutes the front desk said they would. Shuttle was already available the next day when we went to head back.

Only access to lobby is behind a gate, so taxi couldn't drop me off at entrance. The only outlets were on the far side of the room and not any in the bathroom. Sign in elevator advertised kitchen open until 10:30 pm, but was told by the bartender at 10pm that nothing was available. Appreciate that breakfast bag was available to take for early departure. Would not stay here again except for the shuttle to the airport

The hotel and restaurant were wonderful. We were unable to use the shuttle service from the airport to the hotel so we had to walk. It's doable but not pleasant with luggage. Taxi wanted cash only!

The sleeping comfort was not good for me. The pillows were way to hard and so was the madras.

Had 3 hours of sleep before needing to go to the airport and this was the only option but it was a little too pricey for throse few hours….

I arrived in Sofia airport and requested for a pick-up from the airport. We were told it’ll be 15 mins. I waited for a full hour before I finally saw a van with the Ibis sign. The driver was dropping someone off and was about to leave when I approached him - I was very annoyed and disappointed. I voiced my opinion when it had taken him an hour when I was told it would be 15 mins. I don’t mind waiting but be honest with me. It I was told 15 mins, I expected it to be either on time or 10-15 mins late but with an explanation. Not 45 mins late and was then screamed at the entire way to the hotel by the rude, obnoxious drive. He is an absolutely arrogant and represents your hotel extremely poorly. I told him I had called him 2 times on the hotel shuttle mobile number he refuted it. Even after I had shown his the missed calls. He continued to argue with him and shouted at me. It got no where as I said to him I would discuss the service failure with the Hotel Manager. He replied rudely and arrogantly “YOU CAN TALK TO WHOEVER YOU WANT”. What a rude and arrogant man. When I arrived at the hotel, I spoke to the Manager on duty. He apologised profusely and remembered very well when the call was made for pickup. He was also at a loss why he didn’t turn up as promised. My hunch is, the shuttle driver had forgotten to pick me up and never did turn up. When I turned up in his face when he dropped someone off, he was taken aback I was even waiting for him!