The staff not very helpful. No help with bags. Don’t serve pots of tea, only cups. Pool is only nice thing but not temp controlled so it would be cold in evenings

Great hotel which all the necessary facilities. Decent sized rooms and lovely views of sunset and sunrise from the rooftop bar.

Nice

We arrived at the hotel around 4.00 pm but room was not ready, check in time was 2.00 pm, we have to wait to get the room. They said sorry for that and to compensate offered us compliment drink (coffee). Besides, everything was okay.

We stayed here for the last 6 days of our 5 weeks in Sri Lanka. The staff were very friendly and helpful. We enjoyed the rooftop infinity pool. The rooms were clean and the bed was comfortable. We liked to go to the rooftop bar and have coffee and tea in the morning, which we either made in our room or picked up from the 7th floor. The bar opened in the afternoon and if we were in the hotel we often had a soda water with lime after swimming. We will recommend this hotel to our anyone travelling to Colombo

Excellent rooms with nice and cool air conditioning. Staff were very kind and everything was squeaky clean. 5 stars for sure.

Overall a good experience Nice clean carpeted rooms . Good Breakfast, plenty of items. Staff very courteous Shower tiles need some proper cleaning done may be deep cleaning required 1ltr mineral water bottle free, refills

air con is not good

Most of the staff at the reception and other areas were trainees. My check-in process took around 15 minutes. Had a similar experience to just order a couple of items where I used the food and beverage discount. Both the room cards got deactivated within a day and had to wait in line again to get them activated

well located, clean , safe , great swimming pool, big various choice on the breakfast, will definitely stay again. a big thank you to Mr Dananjaya for looking after us on many occasions during our stay when we had issues utilising the tv, the iron or finding our way in the corridor, always here when we needed him, polite, discreet, always smiling, this gentleman has made our stay wonderful and safe!! thank you mister D!

Very good decent property

Very clean and enjoyed the pool, rooftop patio. Breakfast was good and staff friendly and helpful

Excellent

Beautiful view from rooftop infinity pool. Noisy city around it.

Great atmosphere and amazing customer service.

Good place breakfast was good as well as pool and rooftop bar

This is an excellent business type hotek with a very good breakfast buffet. Conveniently located. Efficient no frills place with obliging staff. Modestly priced for a city hotel. Nice rooftop swimming pool overlooking the ocean. Nice rooftop bar overlooking the city

Nothing

The property is in a safe area. The breakfast is great. There is a roof top small gym, pool and bar. There are kept clean. The air is fresh and the snacks are reasonably priced at the bar. The dinner menu is simple and the pricing is reasonable. The rooms are clean but small and price was great in comparison to other hotels nearby. The staff are always trying make sure that we are comfortable and have all we need. There is free parking. It is safe to walk to the park, or to the Liberty circle and Galle road in the morning, haven’t tried in the nights.

Staff didn't understand what I wanted

Great location. The room was clean with a beautiful views especially in the night. Minimum toiletries provided, fridge, bottle of water and a tea/coffee + tea kettle. The bed was comfortable, after walking all day it was a delight in the evening. We only had 2 pillows, so who likes sleeping a bit higher is not enough. I would like to have it at least 2 pillows per person. I would recommend to take a b-fat buffet as it costs $11 pp

A generally clean, nice and well-resourced hotel. However, we found our room to be much smaller than we thought it would be based on photographs on the hotel’s website. Also, the sofa bed was terrible - the worst we have ever been provided at hotel we have stayed at ever. It was essentially a mattress on the floor. We also had a constant issue with staff not providing us with the correct number of fresh towels in the morning - we would ask for three and they would always only provide two. (Should stress they were generally very helpful and friendly). On a positive note - the rooftop bar and swimming pool are amazing.

Room is very clean.

slow staff services

Very good

Just a great stay with food that exceeds the rating.

The staff were very friendly and I liked the view from our room it was amazing

I stayed in the 25th floor and it smells dusty and humid smell in the whole floor. There were maintenance and it was creating a lot of discomfort.

Overhyped hotel, overpriced, small rooms, triple bed means no space to walk and some odd placements. Like bathroom didn’t have latch!!!! Like Reception on 7th floor. So during checkout you need to visit multiple floors etc. the hotel is just running on a brand. Our other stay at Mandarina Hotel was far far better with bigger rooms, lesser price. Only good thing about Cinnamon Red was yummy breakfast buffet. There was a nice trainee (short height) staff .. name was Erawinge or something.. who had a big smile on her face and served fast. The tiny trainee at the reception had a big smile too. Sri Lankan people are generally nice, warm and smiling!

Amazing hotel, central located and great value for money

I was a guest here from 8/22-8/24, because I was spending a couple days in Colombo before leaving Sri Lanka. I received a call two hours before checkout, reminding me checkout is 12 noon. While this may seem a small issue, let me say I've traveled full time for the last 4 years and stay in hotels a couple hundred nights a year. I've never had a property do that. It's offensive and staff shouldn't be implying any pressure to leave. I value privacy greatly. That takes me to my bigger issue. I sent laundry out and it was returned in the evening. Fair enough. An hour later two staff members returned asking for payment. Why didn't your staff get a card on file at check in if it's that big a deal? Why are your staff bothering people in the room? I didn't have cash on me, I turned back into the room letting the door close behind me because I was in boxers and had to put clothes on to go downstairs and pay for the laundry. Your staff member stopped the door and pushed it open. Was your staff member trying to get a good look? Once again, this is a privacy issue. It's likely you have a charge back coming for not as described. These service issues are disgusting.

very friendly staff easy accesiblity for everything.