We’re regulars at this hotel and was greeted by the staff so friendly, we only had a one night stay as we took a morning boat trip locally from protaras pier. I had booked the front sea facing room and added notes for a high level floor. Sadly we were allocated level 2 which was my only criticism- breakfast was lovely as usual - the lovely lady Adel in the Spa is always super friendly & cheery when collecting pool towels. We shall be returning soon I’m sure. The best pool and location hotel along protaras promanade - the pool team in the bar Andreas & Paul are always our favourite faces to see - 100% worth staying

Very clean lovely hotel. Staff was really helpful and friendly

Unaccommodating

Would be nice to have a lighter weight duvet or an optional blanket, as the ones we had were too warm, but a sheet is not enough.

Nothing

Property is dated. Expedia should provide a better description of the rooms to reflect the types of rooms at this hotel more accurately. We booked a Seaview room thinking it was going to be a full Seaview however we got a partial Seaview. We changed to a Seaview and paid the difference

Food is average and 3 star at best, for a 5 star there should be show cooking and fresh food. They serve dinner in a “banquet hall” food sits in the warmers a long time. Breakfast I never had a hot bit of bacon and the bread was not fresh and always tasted stale. You couldn’t sit in the breakfast hall as the extractor fans didn’t work and it was smoky making my daughter cough everyday. The hotel needs a full refurbishment it’s tired the carpets are stained. The rooms are acceptable but the not cleaned to a good standard at all floors were dirty and we had to request towels numerous times. If you stay here and expect a 3 star and not a 5 star then you will be OK.

Good hotel with great location just on one of the best beaches on Cyprus. We were on half board. The food was good, not very varied but still very good. In overall it's a great hotel, maybe more 4* then 5*, but still great hotel taking into consideration the price we paid.

Window not sealed at one end, so noise came through at night. Otherwise excellent.

We loved the location of the hotel! The staff was super friendly and helpful.bHowever, the experience was more for a 4 star rather than 5 star rating. The food was average, and the facilities needed updating. The sea front was excellent which is what we came for, so the whole experience was worth it!

o improve on smiling and being more pleasant. Beds are terrible. I did not get one nights good sleep. Mattress are old and should be replaced. Half board is not recommended. Charging of water and soft drinks at the pricing charged is not proper. They should increase the half board pricing and include drinks during these periods.

5 star price with 3 star feeling. An expensive hotel with no premium feeling or service at all. Be prepared for housekeeping to just walk in on the first day and wonder about your room whilst you are in there! No smile or any greeting from the front desk either when checking in or out. Pros: - Good location. - Big pool. Cons: - Dirty run down rooms with stained bedding. - Hair dryer is like a clogged vacuum cleaner. - Shower that belongs in a 3 star or less hotel. - Bland lunch buffet where the most tasty item is the tomato ketchup. - Water issues with bathroom apparently affecting the whole floor and front desk saying maintenence team will get to it tomorrow as if that's normal and guests just suffer. - Hotel bar that cannot make drinks, they say no to making a margherita and just about any other drink you ask for. - Front desk where nobody really cares.

Pleasant few nights stay back in May. The lobby area is beautiful, good facilities, nice pool area and beach just outside the hotel. Good selection of shops and restaurants around, few minutes walk from the pier. Friendly and very helpful staff - especially the lady with curly, dark hair. Good breakfast, but can't say the same about dinner (maybe it was a one ott, but we swapped dinner for lunch going forward and ate elsewhere. Lunch was also good). Our room was very functional and decorated nicely, balcony was a great size and we've enjoyed spending evenings there. On arrival we've noticed the bedsheets are unchanged, but this was rectified in no time after speaking to a friendly receptionist. Overall a 4 out of 5 and a good value for money.

I liked the facilities at the beach, fruit and vegetables fresh at the buffet. However the hotel cannot be categorised as a 5 star hotel it is maximum a 4 star and the rooms are in need of renovation. I asked multiple times for a twin even before the holidays and when i arrived they gave me a queen. My partner got a pair of running shorts taken from the room. The room was very humid and the toilet not in a great condition. The bread at breakfast and dinner was stale. Elevators were a nightmare Overall i enjoyed the location and the beach facilities - staff needs to get better trained and the hotel needs renovation

I was disappointed that only a bottle of water were given during my stay. Many hotels I stayed in the past provided me with them every morning so I was expected the same. The pool and the beach were nice.

We only had a short stay this time - our room was ready super early and we were permitted a early check in / as repeat customers our details were on the system so this only took 5 minutes - we requested a high floor as the views are amazing both sides of the hotel. We were promptly given room 436 one of the newly refurbished rooms. Our room faced the flamingo hotel next door which gave us the late afternoon sun on the spacious balcony. The newly refurbished rooms are controlled by a push button control panel - remote curtain and light features helped once rested in bed. We did struggle with the AC panel found by the entry door. I guess a longer visit might have been needed to work it out better. I do like the new walk in shower feature but feel it could do with more shelving to hold the bottles of wash & hair products. Only a minor cosmetic change needed - I also think too much shower spray gets into the toilet area so extra towels or mat could be added / if you’ve wet feet the room flooring becomes extremely slippery. My only niggle would be to upgrade the pool towels - they’re very scruffy and tired looking. The whole team of staff both external and internal are super professional / we particularly enjoy the poolside activity chap who takes the water aerobics - and the busy food & beverage team by the pool. Andreas and Paul work tirelessly all day pleasing all the thirsty guests. Can’t wait to visit again.

Location is good. The hotel is really run down - says it was renovated in 2019 but the quality is appalling. Wobbling railings, curtains falling down, cracks and holes everywhere. Some staff are amazing but most have no idea what's going on - speak little English or Greek and seem miserable. The worst thing however is the noise. The rooms aren't soundproofed and the music blasts out until midnight. We paid extra for a family room and ended up above a wedding - the music was terrible and kept the kids up for hours. Complained to reception - their advice was to tell the manager when we left

The hotel had a good location feels like you are in Lavgas, the beach is very clean, and clear water to go for a swim. The hotel staff are friendly and of big help to me on arrival. My room was great, clean, and comfortable. Breakfast was good and dinner just need a bit of work but it was ok.

For someone who never reviews- I felt I had to with this one. By far the worst experience I’ve ever had at a hotel. Don’t let the price and 5 star distract you, it is 3 at best. The front desk staff directly Maria and Adriana were the most unfriendly people I’ve ever meet and talked to me horribly. The first 2 weeks of my month stay I had worms in my shower every night with no resolution until I called every night and they got sick of it. Breakfast mediocre, and housekeeping walked in on me changing/showering many times. Also AC was turned off my entire stay so was either a sauna every night or mosquitos bites. Avoid this place at all costs.

Pool cues were broken..a little difficult to play.. We made it entertaining.. Money also got stuck in the machine. Cat sleeping on a coach and food being given next to it.. Although cute.. I don't think a cat is much appreciated in a 5star hotel. Otherwise, lovely hotel and setting!! Beautiful, relaxing view and furniture.. Would definitely stay again.

Definately not 5 star. Great building but no 5 star treatment or attitude. Food was good until more people arrived, then it declined. We decided to eat out. Not a place for children, but loads arrived, just running around screaming. Chamber maid service was not good, linen not changed as they said it would be (each 3 days). they ignored do not disturb signs and expected you to get up and out to suit them. The locals know its run on a buget & the owner (owns loads ofnearby hotels) pays the minimum he can.

It was an amazing place to stay the food was amazing the staff were excellent and the owner of the place absolutely amazing men! We glad went there and we had an awesome time thank you all !

Hotel surely is not 5 stars. Had wet bed sheets put on my bed. When asked to change - was given bedsheets and asked to change them myself - Bath Robes not changed for 6 days. Mostly the room cleaning staff are terrible - front desk staff amazing. Great spot though - pity it’s a 3 star hotel pretending to be a 5 star hotel. I’m from Singapore and I’ve lived in 5 star hotels around the world. But if u are ok with a budget 5 star hotel then this is your go to hotel.

Perfect stay

The property is in a fabulous location right on the beachfront Sadly the cleanliness and food were of a very poor standard and definitely not 5*

Nice location Food awful Staff continually arguing with each other in front of guests Staff rude, need to put a smile on their faces and not make guest's think they are a pain for being there. Spoke to several other guests who all said worst holiday and couldn't wait to leave

Great location. Not true 5 star - probably 4 star. Food is not good. Staff could do with being more attentive. Evening entertainment was lacking. Kids Club is non-existent - not a good hotel for young children. Massage was terrible/

Great hotel

Terrible food

Food was not very tasty and buffet dinner choices especially for dessert, very limited. Not up to 5* rating.

Food was not very tasty and buffet dinner choices especially for dessert, very limited. Not up to 5* rating.

Central