The lady in the front was really helpful, but when I arrived with the confirmation of my booking they had no room for me. Not sure who's fault is this but this is unacceptable. No rooms in the entire city and I had to sleep in someones lobby.

The lady in the front was really helpful, but when I arrived with the confirmation of my booking they had no room for me. Not sure who's fault is this but this is unacceptable. No rooms in the entire city and I had to sleep in someones lobby.

This must have been the worst hotel I have stayed ever in Colombia, I have no idea how an app like hotels.com keeps them on here, first must climb stairs, second qe had to change rooms THREE times due to cockroaches in each room, until they finally made there way to our last room, the dust from the curtains gave me allergies, the cold water faucet in the shower would not turn, it was broken and the hot water was so HOT it would burn, the final straw was that the large window to the room faced the breakfast area and every morning the chit chatter and plates at 7am was out of control, but the worst was the curtain window was so thin that you could see the people eating and they could see you naked, I noticed a bit too late, had no other choice than to stay longer as there were no other reasonable rooms in the area due to its yearly fair.

The hotel is NOT where hotels.com say it is on the web site and the breakfast is not worth getting up for but the hotel is clean and comfortable.