Very good staff. Everything clean. Breakfast very good.

I booked a $200 room with 2 queen beds and a pull out couch for my family of 4 adults. When we got to the hotel, we were told that we had booked a room with just a king sized bed. I pulled up my receipt from hotels.com and the front desk attendance shrugged his shoulders and said "sorry, there are no other rooms within a 2 hour radius." So, we took the room. My daughters shared the small pull out couch. We had to put the mattress on the floor because it was too small for 2 18year olds to share without falling off. There were peanuts and candies all over the mattress. The worst part is the hotel claimed to not have any blankets or pillows for the pull out couch. Luckily, my girls had a couple of blankets in the car - and my husband and I gave them our top sheet. So, they slept on a bare mattress with no pillows. I don't understand what the hotel thought when they saw a reservation for 4 adults. I am willing to bet, they gave our room to somebody else in hopes we would not show up - or if we did show up it would be late and we would just accept our fate. I guess they were correct... we just accepted our fate for the night. Hotels.com offered us a $25 refund for the mixup. I can't say that made it any better.

There was no one thing that made our stay unpleasant. It was a bunch of small things. Like the (big)hole in the wall in the shower that was covered with white duct tape. They almost had me because I didn’t notice that until the second day. No sheets on the pull out sofa etc. Then we decided to stay a third day. We had to move to a different room, which I understand, but in the new room there was mold in the shower, broken tiles on the walls in the bathroom, the tv remote was missing, and again no sheets on the pull out sofa. There were a lot of kids running around the halls and being loud. I understand that to a point as I believe there were some families that had been displaced from a recent hurricane. All and all it wasn’t the worst experience I have ever had (That was a La Quinta Inn), but it wasn’t the greatest either.

Everything went well, no issues. The staff was helpful.

The only thing problem i had was i was there for 2 night. After 1st day we went out we came back and the room wasn't clean so i call the front desk and they say we don't clean room every day we do it every other day. I stay in soo many hotel and this is the first time i ever heard this.

Very helpful staff.

Room smelled like pee and sheets were dirty.

we received a room that was already used and the bed sheets were everywhere and there was left over food.

Everything was great!

Everyone was super friendly. The whole hotel was nice and clean. Would definitely stay here again.

This Holiday Inn was a fantastic place to stay with my family. Staff is very hospitable and honest! Highly recommend if you’re in the Pasadena area.

Breakfast was not great. One washer/dryer is not ideal. Overall good stay for a great price.

Clean room, welcoming environment. The lady that served in breakfast was really helpful and attentive.

Rooms are bigger and better than any other place i have ever stayed

If you need to stay somewhere with convenient access to the Pasadena area and close to chain retail and restaurants, this a good clean hotel. I also appreciate the free charging stations for EVs.

one of the receptionists serves in a bad way

I liked the cafeteria and common area quite a bit. Very comfortable.

Receptionist very nice 👍 the only problem was the bed. Very lumpy, didn’t sleep. So won’t be staying tonight .

Nice and clean and staff and service very excellent

Didn’t like fan not working. ,the key for the room didn’t open so we ask for another one in the first floor. Very kind person who helped us thank you for your w!

I stayed 3 nights in this hotel and the room was never cleaned, when I asked the front desk for explanations they told me that it is a company policy????? this is incredible, I feel cheated. I hope someone solves it the problem.

We were greeted at arrival and the front desk staff was courteous. I checked in fairly fast and made my way to my room. Upon arriving the halls were clean and quiet. My room was tidy and I loved the handy lotion in the restroom. The beds were comfy and of course there was breakfast available in the morning. Overall a good stay for my birthday weekend.

This Holiday Inn Express is new and clean. The bed was comfortable and the bathroom was clean. The breakfast is as usual great, however Pancake and few other items were missing. The staff was courteous and treat you a valued customer. There was enough bedding and bathroom towels. Parking is free outside and convenient to enter the hotel. The area looked safe and the room were not too noisy. It has carpeted floor in the room which my kid liked. Overall we would love to stay this Holiday Inn location.

Excellent service..very convenient location..close to beltway8 and good shopping and dining options near by.

The hotel was very clean and cozy. Staff was very nice and friendly

Everything was perfect clean and quiet.

The staff was so rude . Not accommodating at all or polite at all

Enjoyed our stay. Looks like newer (or well maintained) hotel. Bed was comfortable and bath was spacious. We will stay here again when visiting my son,

Nice hotel

Our room was nice and clean. Liked that they had large bottles of bathroom amenities instead of those little bottles that are usually put out. Will definitely be back.

The property is right off the highway and is very close to a large number of restaurants and only 4 minutes from an HEB and Walmart. It is very quiet, and the rooms are comfortable. The fitness center was good. It is the nicest fitness center i have seen for a 3 star hotel and had what looked like new equipment. This was my second stay there and I will continue to use them for work trips.

Very clean and spacious rooms. Loved the breakfast.