The service in the hotel was great

Remote was a little dirty. Everything else was clean and orderly.

Check.in was easy but boy ol boy. The room smelled like smoke. Bed was so hard my back still hurts and they had roaches. Never again.

The first room we were given had roaches everywhere and the second was right next door so nothing to really solve the roach problem. But we were tired so we didn’t wanna complain and we tried to make the best of it. I had to clean the entire room before we could do anything in there . The toilet hadn’t been clean nor had the sink and there was spit dried on the sink . The microwave had t been clean Ed not had the headboard of the bed. It was awful and if I could get my money back I would

The room was ok, nothing exceptional. The comforter had several holes, there were some stains on the sheets, the bathroom door had a hole from somebody kicking it. The area was ok, probably not the safest but nothing happened to me or my car.

Giant hole in bathroom door. Microwave dirty and nasty looked like it’s never been cleaned. A couple of rooms screaming and hollering and fighting til 6 am. Room smelled horrendous. Dirty towels and tub.

terrible attention!

Outdated and pest roaming all over. Broken Door and tv not working. Office staff doesn’t even care.

The property was more than a little rundown, but the staff was absolutely excellent, super friendly and willing to help with whatever issues you may have.

First thing I noticed when I walked in was the pillows had a lot of long black hair on them so it made me wonder if the bedding was even clean. We had a non smoking room but our blankets had burn holes. Other than that it appeared clean and seemed decent for the price. We booked 2 nights and 1st night a guest had a big speaker system blaring music all night being loud w their friends. Called front desk but nothing was done about it. Also the placed reeked of weed the first night. Second night there was a fight that broke out outside my door and cops were called. Bad guests aren’t necessarily the motels fault- but just be aware this motels price attracts a certain type of people. The beds were not comfy- VERY firm and pillows flat as a pancake. Only good thing is the shower water was nice and hot and there were no bugs. I would not stay here again if I had the opportunity. On top of it all once I got back home I noticed they charged my card three times and when I called to have them fix it they were rude and told me to take it up with the bank.

Nothing

Great location with restaurants and shopping nearby, but nothing else. Even the internet did not work properly.

Arrived to check in an hour after reserving a room online, lady at window stated there was no reservation under my name so come back in 30 minutes then threw my license across the counter at me. Not wanting the hassle of finding another affordable room last minute, I went back 45 minutes later to be told no reservation came threw, after being unwilling to look up the confirmed reservation number I had right in front of her, then proceed to tell me I could check in at double the online price. Needless to say we did not stay.

This was a horrible experience. the lady at the front office was mean and not welcoming. The parking lot was not secured. The lock on the room door was not very reliable. the bed sheets had "cigarette" burns on them. There were few roaches in the room. the TV stand was level using card board pieces. The bathroom was not very clean. I should have taken photos. Luckily, I only stayed for one night most of the day I was out.

It was ok ..was nice and quiet for the most part after we checked in ..the parking was near to our room, but could have been better ..there was not to much room for parking so other ppl had parked longways right in front of the down stairs rooms

Room was very nasty and smelly. Holes and cigarettes burns were everywhere

I have stayed at over 600 hotels w/Hotels.com, and this is one of the worst. The woman who works the front desk was extremely rude to me and couldn't find my subsequent booking to extend my stay for one day. When I told her she was wrong and it had been already paid, she started threatening me to check out of the property due to her mistake. She could care less that she was throwing me out into 108 degree heat w/no car lugging my bags around. Completely cruel and uncaring. Choose another hotel somewhere else that treats customers w/courtesy, respect and humanity. You won't find it at this hotel.

Comforter set dirty It was trash in trashcan up on arrival Pull cover back and black bug was underneath Call room service know tv didn’t work they me to push input button tv still didn’t work Slow service at check in and I book online

It was ok. Flooring was cracked & a/c was difficult to use.

Great place with the right price

Well my room tv did not work nor did the school unit which it was cool so I couldn’t turn on then heat and when I arrived there was trash sitting outside the room door

It was the worst hotel I have ever seen. Dirt and hair on the bed. Blood on the pillow and the floor had not been cleaned in who knows how long. Still have not received my refund yet.

Close to my job

Close to my job

Room was clean. Price was great. Shower was hott! Location access and exit need work.

It was horrible didnt even get a key worse hotel ever

The smoke alarm had a plastic bag wrapped around it. The fridge was leaking. Light bulbs missing.

The smoke alarm had a plastic bag wrapped around it. The fridge was leaking. Light bulbs missing.

Worse service ever and my room was given to someone else and i had to go find another hotel

My second stay. The first time was good. This time they put me in room 112 which was very disappointing. All the walls had cuts like someone used a knife. It was everywhere. The curtains had cut hole cut in them In several spots I guess so people can look out and peep idk. The hotel is good nice people just that last room I had I didn’t like and so with that said I will not be returning. Oh also harassment from Richland Hills police!

Not a clean place

Not a clean place