Loved the hotel, design, service and food. Rooms aren’t big but well designed. The neighborhood is a little suspect, but they provide complimentary car service within 3 miles of hotel which was great.

Overall, the SF Proper is a hotel with incredible service and amenities in a not so ideal location. The good: - great room service - great shower - complementary bottled still water - a lovely rooftop restaurant - shuttle service to any place within 5 miles The bad: - plenty of homelessness around the hotel - slightly thin noise protection in the rooms 4.3/5 stars

The location is horrific! When we arrived

The hotel was excellent. Boutique with lots of amenities, great staff, great location. Rooftop bar, coffee in the AM, and very clean environment.

Gorgeous

Enjoyed the hotel, especially the staff, but could do without the constant throbbing of music. Service was friendly, professional, and outstanding in every way.

This is a lovely hotel done by a chain of hotels I like. This particular hotel is not of the same standard. The interior is less welcoming, the location is very bad and unsafe, plus 3/4 of the block is surrounded by homeless camps. The hotel offers to drive you away within a 3 mile area, but this hardly makes up for this. Very little in walking distance, and you definitely don’t want to be walking here at night. The bathroom was also a nice design but lacked simple amenities like a makeup mirror, hairdryer, any space to put things. The staff was polite but not helpful or welcoming.

This is a great hotel, beautifully decorated with a great lobby, and restaurant/bar both in the lobby and on the rooftop. The hotel service is friendly. But the one huge flaw is valet parking—it is ridiculously expensive and takes forever to get your car.

The hotel is great, beautifully designed and well maintained; the mail issue is you feel unsafe every time you step foot outside of it. Hundreds of drug addicts and mentally ill people all over the place. It is unfortunate that such a nice hotel is in this abandoned from god location.

Area where hotel is located is a bit hard to get to park and/or parking valet at $100 per night is outrageously expensive especially considering area is a bit dirty and unsafe.

The location of this hotel is across from an open drug market. As a result, they lock all of the doors to the hotel. When I arrived, the doors were locked with no one there and I was standing there with my bags that my friend had basically thrown at me across the sidewalk. It was so scary.

The hotel was great, staff was friendly and accomodating, and there was great amenities. The rooftop bar was amazing. Lots of shopping within walking distance. My only concern was the surrounding area around the hotel after dark was unsafe as there was dozens of people loitering & questionable activity outside the building. I was offered drugs and even witnessed a couple fights breakout on 2 different nights as we walked back to hotel. We limited our time walking outside after dark because of this. Daytime was better.

Booked for two night stay for New Years Eve and additional night, first night hotel bar was closed for private party, second night it was just closed. Seemed like limited staff at the hotel.

Hotel is located close to the tenderloin, which isn’t the greatest section of town. I also didn’t find the main lobby to be a very comfortable place to lounge. The rooms were nice. Small but very cozy and comfortable. We were on the fifth floor, and couldn’t hear any noise from outside, which was fabulous, one of the reasons we booked the hotel was for the rooftop lounge. However, they were having a New Year’s Eve party and unless we had tickets $250) we weren’t allowed up there. Overall a decent hotel, but probably not my favorite.

We enjoyed the rooftop lounge, Charmaine. Even though it was raining out, it was nice to look out over the lights of the City. The special afternoon Nutcracker Tea in Villon was an excellent seasonal treat; breakfast there the next morning was also excellent. It's a very cool place with a neat vibe. Excellent, very helpful staff at every turn.

The hotel itself is lovely, comfortable and clean. However parking at the hotel is $89 each night, which is insane. I would understand $50, but $90 is ridiculous. And for that sum, it took the valet 45 minutes (!!) to bring my car to the hotel. They warn you it will take half an hour, but it was longer. Would not ever stay here again due to the inconvenience and cost of parking.

Service was exceptional ! From the bell man to the front desk staff to the servers. Very friendly and they were genuinely interested in helping you. The area was ok. Lots of people loitering about nearby and didn’t feel safe to walk-about with the family.

The hotel was dirty

Wonderful service and beautiful, stylish property

The hotel itself is quite nice - comfortable bed, good shower and amenities, stocked mini bar, fitness room w ample weights, treadmills, a rowing machine, and two Peloton bikes. I ate at one restaurant & it was pricy but fine. The surrounding area feels a little overrun w homeless folks but I didn't feel terribly unsafe.

This hotel is adorable! The artwork and the decor are wonderful. The room was very quiet and had a great nights sleep.

First, the good: This boutique hotel is so cute. The staff are wonderful, and the hotel car was convenient for a few trips out to different locations in San Fran. The gym is perfect and has all the equipment you could need in a cool setting. We ate breakfast at the hotel restaurant and were very impressed with the food—wonderful flavor combinations. The Aesop bath amenities also brought a nice spa-like vibe to our room/stay, making it feel luxurious. The not so good: We had one really horrible night because of loud post-concert patrons in the hallways from midnight to 3:00 am. The second night was much better. The worst part of this hotel is the location, which is something we probably should have investigated before booking. The streets are empty of pedestrians but full of unhoused persons (some of which were exhibiting aggressive behaviors like throwing rocks or fighting), so it was not a location where you felt comfortable walking. In sum, the hotel and its amenities are wonderful but the location is shady, not allowing for direct walking exploration/enjoyment of the immediate neighborhood (which for us is part of the fun of visiting new places).

Beautiful property within walking distance of the theatre. Wonderful and helpful staff.

Wonderful hotel. Make sure to make a reservation for drinks at the rooftop restaurant. The location is in a poor section of town but the security and the free shuttle help you feel safe.

I really loved everything about the hotel but the location of it , unfortunately there are 100's of homeless people on the street right next to the hotel which felt unsafe being around that. Until the homeless situation is fixed in that city I wouldn't recommend to stay in that area.

I’m a big fan of Kelly Wearstler’s designs and love boutique hotels because they have the ability to personalize your stay and make it special. The rooms were tiny which they can’t change, but they can update their mattresses to be more comfortable. Aside from cool decor this hotel lacked personal touches to overcome the fact that their customers are there despite the homeless problem surrounding the building. Spend a few nights in Madison de la luz in New Orleans and you’ll understand that the personal touches matter just as much as cool wallpaper or a nice lobby. We switched hotels after 2 sleepless nights to a hotel that had better mattresses, more room to feel comfortable and fewer homeless people.

While the Tenderloin district is less than favorable in terms of feeling safe, the minute we drove up to the hotel, we felt very safe, even with valet parking our car. The hotel and the staff offer the best service of any hotel I have visited worldwide. The hotel itself is absolutely gorgeous and is an architectural dream. The Sharmine rooftop was chic with a classy vibe. We were just there for one night but we would go back.

Loved the hotel itself but would not stay here again due to the location - it is in the Tenderloin and not safe to walk to and from after dark.

Lovely rooms, food is very expensive. great location. The homeless scene and poverty in SF is terrible.

Everything was great!

beautiful property, great decor, comfortable beds, lovely lobby- very stylish rooftop bar

I love this hotel and stay often!