Charged me 3 times, won't return my call to tell me why I'm being charged 3 separate charges Way too many scentsys smells like a perfume parlour

It's like a studio apartment,it had everything in the unit.

There’s no housekeeping unless you ask & pay extra for cleaning the room & new sheets. Otherwise, bring your cleaning supplies inc wash detergent bc it’s your responsibility to keep the room clean. I wasn’t quite expecting this, but it would’ve been ok, except when I first got to my room, the bathroom was not cleaned properly. The tub/shower still had occasional hair strands in the tub & sink. I just took pics & disinfected it myself. I hate finding someone else’s hair in the bathroom Im supposed to use. Bottom line is, it’s a decent place to stay, but you get what you pay for & that’s ok too… just be prepared. I am handicapped & traveling alone so the last thing I want to do is lug out a bag of garbage from my room & take it all the way to the trash bin while walking with a cane! The staff could be a little more personable, smile, that would be a welcome treat. Also the bed is softer than I would’ve liked, plus its on 4 legs only, so every time you move, the bed bangs against the wall, so they need to fix that.

They mistakenly charged me the deposit fee and have yet to reverse the charge. Would not stay here again

It was fine. However, I could not control the AC unit. It just stayed on and was close to 55* in my room. I like it cold so it was fine, but I would like to have the ability to control the temperature in the room. Aside from that, it was a fine place to stay.

Clean and comfortable

It was fine

I was sceptical at the beginning because they are a bit unusual and it took me 48 hrs to adjust and get used to it but over all after a week staying there I can say that it worked perfectly.  This property is surrounded with Costco, Wholefoods, Trader Joes and dining options a few minutes away.  The rooms are nice with great amenities, room laundry on the first floor, nice lobby with coffee in the morning and a nice fitness center.  Free parking on sight, sitting and smoking area outside.  Quite, clean & safe! Nice & friendly staff.   Will definitely book it again when I'm visiting. 

I’m a frequent traveler, and this is the worst experience I’ve ever had at a hotel. First of all, they said it is a non-smoking property, however, the second we walked into our room, there was cigarette smell or moldy smell. In addition, they left us a half used bottle of shampoo. We requested the front desk for a change of room as I am allergic to secondhand smoke and had instant headache, but he said they are unable to and need to wait till the next day when the manager arrives. For the time being, he came and inspected the room, agreed the smell is not normal, and offer me a bottle of frebreeze to spray. In the morning, I spoke to the manager and she said she would call me after she looks into the rooms. Not only did she not call, they said only thing they could provide was room cleaning. Even then, the room was never cleaned. I would warn travelers not to stay at this place!!

Descent clean no thrills hotel with kitchenette.

Noisy rooms with vibrating walls, housekeeping was 3 days late, lots of extra fees, stuffy gym; it is pet friendly and close to 3 grocery stores

If need a place to just relax this is the place

Our next door neighbor was noisy all night long but there was no way to communicate this to the staff because no one was at the front desk until morning and the emergency number was out of order; consequently we got very little sleep. This facility is not sound proof. There was no soap to wash dishes in the sink. Otherwise, it was extremely clean.

It was a good stay

We like to use microwaves and the glass plate was missing,ask staff to bring one ,no luck,lots of hairs on the bathroom floor,told to the staff too and then we are charged for the dirty towel.On top of that our passport was photocopied ,which happened only in this hotel.

This was a very clean hotel, the staff was friendly, and the room itself was nice and cozy. It was on the other hand right next to a busy road which was noisy and could be heard from the room and the bed was unstable and flimsy, it was uncomfortable. Over all the stay was average, but I would not book again because of the bed.

Everything was fine.

In conviene that those employees are getting paid by the hour and want to charge us a fee to check in. I understand if they had to drive back but they are already there. Didn’t get checked in and I lost $200 on a room I didn’t sleep in. Also drove home 2.5 hours sleepy because I had no where to stay. Would never book there again. Zack needs to not be on FaceTime when dealing with customers. Super unprofessional.

Check in took a very long time. The lady from alabama at the front desk when we were checking out was awesome, though!

Great staff. Super clean. Lots of construction around that area. Good value. Would stay there again in a heartbeat.

Close to freeway and other amenities

Kind of shabby, truth be told. Very thin walls, damaged furniture, minimal bath linens (especially considering the lack of maid service). The bed was adequate. I had no use for the kitchen facilities, since I was visiting my son, who has an apartment in Redmond. I've stayed at a number of other hotels in the area, and while this is the least expensive (not by a lot), I don't think I'll be coming back.

Place was nice enough, very clean and new. The walls were pretty thin you could hear other people easily. Fortunately all my neighbors were pretty quiet Close to town. 15- 20 minute walk to Redmond Town center. Would stay again.

The property is well located, but the lack of interest from its employees in providing good service is evident. They respond more out of obligation than genuine attention. They tried to charge us for “towel cleaning” despite the fact that we did our own laundry and cleaned the room ourselves during our 14-day stay. They attempted to charge us $45 for laundry!!!, claiming they had to wash the towels. But of course, they have to wash them! We washed them ourselves at our own expense in the property’s laundry during our stay, but at the end of the stay, it is the hotel’s obligation to wash sheets and towels. They never provided us with additional toilet paper or toiletries beyond the initial roll and small containers from the first day, nor did they bother to ask if we needed anything else. In the laundry room, the machine to buy detergent doesn’t work, and even though there is a sign indicating that if you don’t have change, the reception will provide it, their response was “go to the store and get change.” Terrible customer service; they urgently need training. It seems like they are just waiting for any opportunity to invent a way to make an additional charge. I do NOT recommend it and would NEVER return. It’s a shame because families who come for business with Microsoft find no reason to choose this place for our next visit to Redmond. Take note: the “included” internet is very limited, only for one device and only for sending emails. As I mentioned, cleaning is not included

Ok hotel..no ice? Bed was not very comfortable but room was nice.

I loved having a kitchen and super easy parking; staff were exceptionally friendly and helpful!

Pet fees weren't accurate or fully explained but otherwise the place was great. Lots of food options right down the road, easy walk. Relatively quiet area a short drive from the park. Room felt spacious, updated, and clean. It had two cups mugs, plates, bowls, pots, and utensils. Free coffee machine in the lobby with decaf or regular and a gym with a cable machine, some Pelleton cardio equipment, and water. Dog fees included a $50 cleaning fee that wasn't listed on Expedia and the $5/day fee which was. I thought the cleaning fee replace the daily fee because it was the only one on the receipt at check-in, but it didn't. We had a change of plans and checked out early but still got charged the daily fee for the night we weren't there.

It is a really nice hotel, I wish I could stay longer than 1 night. Very clean

Confortable & quiet

Good

Kitchen is the best facility for reheat or cooking

Thw staff was very helpful, i was there for my daughter to have surgery in Seattle. Room was clean, beds were a nice size. Close to grocery stores and restaurants if you need to go to them.