The contactless check in is very impersonal.

Good location and nice room! It would be nice if there was a reception or someone to talk to. Having to call someone is not as convenient and staff was not always friendly or helpful. Nice to be able to walk to coffee shop and restaurants. Overall recommend the place!

Restaurant is excellent

Room was very clean and check in and communication was excellent. The only complaint would be the shower. There wasn’t a tub, so when you showered, the floor would get all wet. Walls are thin, so you were able to hear other guests quite well. Area is really cute with lots of shop and places to eat within walking distance.

Noisy with the train. Over priced for its location.

The room was nice and the bed was comfortable

I was disappointed that we asked for a room with a fireplace and we got it, but it didnt work. I never saw anywhere on line while reserving, that the fireplace was inoperable. Our room was lovely and we enjoyed our stay and would stay again! How can I order a couple Hotel Mac coffee nugs? Those are awesome!!

Another great stay at the Mac!! Centrally located. Extremely clean and great staff. The restaurant below and bar is extremely good. Highly recommend.

To many gate codes. Room was pleasant to be in. Manager could have been more helpful. Housekeeping staff were very courteous and helpful. To much train noise.

Close to the Baltic Kiss!

Very comfortable with a full kitchen

Very clean, well-appointed room. The staff/management were great about communicating with me (via both email and text) the check-in procedures (altered a bit because of COVID). And they graciously allowed me to check in early when I arrived ahead of schedule. When I go back to Richmond, The Mac will be my top choice for a place to stay.

The good: - gorgeous, tiny period hotel, only 10 rooms. Rooms were comfortable and nicely-appointed with period furnishings. Coffeemaker and fridge, both big plusses. - terrific Italian restaurant and bar. - great location right in the heart of Point Richmond. The bad: - management is pitiful, and that's charitable. The hotel is run by a manager who lives in the hotel. We apparently mortally offended her by asking to check in early, although we told her we were OK with waiting if we could drop off our bags. - a few hours later, when we were able to check in, we used the door code to enter the hotel. We weren't sure where to go (it's not marked), so we asked a housekeeper where the office was. She pointed to a door. We knocked, and the manager opened the door a few inches and said, "This is my personal residence. Why are you here?" I told her we hadn't paid yet. She insisted Expedia had paid, and since we had no interest in spending any more time with this person, we left. - I asked for noon checkout instead of 11, and unsurprisingly got a speech about how this couldn't be done. - at 11.00am and 3 seconds, the housekeeper knocked. We told her we had called an Uber and would be out soon. Clearly the manager had her knock at exactly 11 to make a point. She did. We will never return to the Hotel Mac, and will tell anyone who will listen that (1) this is a terrific place and (2) its management is so bad that it's not worth the effort.

Great place to stay, close to family & great eating

Cute, clean room with modern updates yet smalltown charm in walkable neighborhood with tons of character, food and hospitality. Highly recommend the Kaleidiscope cafe for coffee and pastries! I did not park or drive so I can't comment on those amenities. It is near railroad so if you are a light sleeper then may have issues although ear plugs were provided!

The room wasn’t ready at 3pm they were cleaning until 4:30. Every thing else was good.

This property is less of a hotel as to more of a visually-captivating bed and breakfast, in a small but quaint neighborhood. The building and interior hallways are beautiful – it's historic decor is fantastic and well up-kept, quite a view like no other. The images in the listing are as what you'd expect (though for my booking there was a slight mis-match with the actual room, had no fireplace). Check-in was a tad bumpy (decidedly, it was partly my fault). I didn't recognize beforehand that the process was contactless – a text message sent all the information I needed. The manager did try to call and left a voicemail but I was in an area with no service thus missing the notifications. Did attempt to call both property phone numbers but did not get through until I realized. Amenities were spot-on with plentiful of standard expected items like quality bedding, linen and other appliances such as a safe, iron, fan and drinks (e.g. Keurig and pods). Toiletries were provided too albeit on a more limited basis (toothbrushes were not provided). Entertainment was streaming but the property WiFi was slow (works tho). Around the neighborhood there's a lot of small, local businesses with a friendly community. Didn't get to explore too much as I was just passing through while traveling. I understood the manager was unavailable during my stay due to a personal matter. The experience thus wasn't all perfect but I hope things can get better and love to come back again.

This is a nice neighborhood, close to good resaurants

This was our second stay at Hotel Mac. We like the location despite the proximity to freeway and train yard noises. The empty in-room fridge is handy, as is the microwave oven down the hall. Glad that the restaurant on the ground floor has reopened so you can go down to enjoy their AC and have a drink. Room 306 overlooks the parking lot, and has only one window that opens. Since it was unusually hot during our stay, we attempted to turn on the AC using the thermostat in the room which showed it at 81 degrees. When we sent a text to ask about the AC we learned there isn't any, "use the fan in the closet and open the window" was the reply. The TV is a streaming service, so finding local news is not so easy. Also due to limited electric plugs, if you plan to stay here bring a power strip and be prepared to move the furniture and unplug other things (the alarm clock) so you can charge phones and computers. This place must have a problem with trespassers and theft of items in the rooms - we received a stern warning with our check-in instructions that "all items are inventoried during room turnover and any missing items will be charged to your credit card", also "do not let anyone follow you inside - if they say they forgot their check-in code, tell them to ring the doorbell for help." The gated parking lot had two vagrants sitting inside the lot hanging out. We were informed by a friend who lives nearby that they are "regulars" who roam the streets.

Lovely hotel in a very interesting part of Richmond. Near the ferry to San Francisco. Hotel has convenient parking and nice, clean rooms. I also liked the check-in process, which was done via texts and codes.

Great stay, comfy room, awesome shower.

It is a period hotel in wonderful downtown Pt. Richmond. There is a nice sandwich breakfast place across thw street, two mexican restaurants, and an italian restaurant opening soon in the same building. The Baltic Kiss has live music and a good bar with good food as well. It is a convenient place to have friends stay coming into town to see music locally and not drive after.

This is our second time at this hotel. We found it by chance last year on a road trip and sought it out again this year on a road trip to look at California colleges. Hotel Mac is a historical hotel with so much charm and character. It is so refreshing to avoid chain hotels and find gems like this. Check in is contactless and easy to navigate with free, convenient parking. The town is walkable and the charm continues there. In a short outing to find dinner, my family saw people going into a play, heard live music and had several choices for dinner including Thai, a taqueria, pizza and a pub. The hotel is very quiet with spacious rooms. We had everything we needed with classic decor and a keurig machine. It was clean with a lovely view of the town. Little Louie’s across the street was delightful for breakfast. Hotel Mac is a diamond in the rough!

While you don’t come in contact with any staff when checking in they can be reached by phone and are extremely accommodating! We asked for an early checkin but guests were still in the room. Desiree met us at the hotel area and allowed us to stash our luggage until checkin. The pullout couch in the kitchenette area should be replaced with something more comfortable because the bar is extremely hard to sleep with. Bedding in the master could be replaced: we’ve stayed three times in the past two and a half years and it’s been the same pillows and comforters. Also a bedside sconce lamp has had black tape around it for the same amount of time. Bedside phone does not work so why not remove it since we do everything with our cells anyway?!? The area with restaurants and bars is very walkable and has some quaint little shops to peruse.

Very cute room. Hotel had a nice vintage look and feel and was very clean. Check in and check out was automated and very easy.

We were asked to leave after giving an honest descriptions of the property such as smoked smell in the room which caused us to leave the window open which added loud noise of the train running next the property. Also, what we saw such as a drunk and homeless person next the property. A person who refused give out her name said that they can't help what's outside such as train tacks or the homeless people. We were not asking for the change we simply described the real things we saw which is standard things when you write the reviews. So, they only want the stellar reviews and if not, they will say "this is not for you".

Our room was so clean, comfortable and was easy to get everywhere we wanted and needed to in the area. We are planning on staying there again!

Really cool cottage feel. Clean, cozy and recently upgraded. However several blinds were broken. I was on ground level off a side street. Anyone could walk along the side of the house and fully watch me inside. I had to cover them with towels. Hotel failed to disclose its right next to a train track. Loud trains all night. But, I would stay again if they fix the blinds.

Nice room. Small but comfortable. It felt like a cozy B&B.

Nice place, clean and in good working order. Would be even better if they offered some bottled water on the room. That would seem a reasonable expectation for the price level.

Beautiful hotel and spotless room with lovely little touches. Contactless check-in instructions were straightforward and we had no issues with anything during our stay. We look forward to staying at hotel Mac again in the future.

I was very disappointed that I rented a room with a fireplace and to my sad surprise when we got there the room was we no fireplace:( It was supposed to be my 3year wedding anniversary!:( My husband and I left the place and went back home.