Lovely room, good housekeeping, nice restaurant.

Spacious beautiful comfortable room. So easy to get around and lovely areas to explore nearby. Good communication between us and property management

Spacious beautiful comfortable room. So easy to get around and lovely areas to explore nearby. Good communication between us and property management

Strangest hotel I have ever stayed at. The room itself was clean and comfortable. The TV system was not intuitive at all, it certainly wasnt the typical hotel TV. While the hotel manager offered to come to my room to show me how to use it "once I got all my questions regarding the room together " I did not have time. No interaction with any staff except via text. Parking was in a gated parking area a block away, not very convienent when hauling several bags. You are given 4 different codes - parking lot car gate, parking lot pedestrian gate, hotel main entrance and room door. I am glad when I first left the room I checked to see if my door was locked when I closed it...it wasnt. Took me a bit to figure it out, but I had to press a button on the inside of the door for for to lock. This is an important piece of info that should be given in advance. I could have easily walked away with my door unlocked. Although the parking lot was gated, there were no security cameras visible anywhere. Neighboring parking lots had them. The gated area would be very easy to jump and therefore break in and steal your vehicle. It is a false sense of security. No where to unload at the hotel unless you double park and risk a ticket. You need a code to get in the main hotel door, but the neighboring restaurant has direct access and the elevator is not a keyed, so again a false sense of security. I cannot recommend this hotel and will not stay here again.

Strangest hotel I have ever stayed at. The room itself was clean and comfortable. The TV system was not intuitive at all, it certainly wasnt the typical hotel TV. While the hotel manager offered to come to my room to show me how to use it "once I got all my questions regarding the room together " I did not have time. No interaction with any staff except via text. Parking was in a gated parking area a block away, not very convienent when hauling several bags. You are given 4 different codes - parking lot car gate, parking lot pedestrian gate, hotel main entrance and room door. I am glad when I first left the room I checked to see if my door was locked when I closed it...it wasnt. Took me a bit to figure it out, but I had to press a button on the inside of the door for for to lock. This is an important piece of info that should be given in advance. I could have easily walked away with my door unlocked. Although the parking lot was gated, there were no security cameras visible anywhere. Neighboring parking lots had them. The gated area would be very easy to jump and therefore break in and steal your vehicle. It is a false sense of security. No where to unload at the hotel unless you double park and risk a ticket. You need a code to get in the main hotel door, but the neighboring restaurant has direct access and the elevator is not a keyed, so again a false sense of security. I cannot recommend this hotel and will not stay here again.

Enjoyed this room very much.

Enjoyed this room very much.

The contactless check in is very impersonal.

The contactless check in is very impersonal.

Good location and nice room! It would be nice if there was a reception or someone to talk to. Having to call someone is not as convenient and staff was not always friendly or helpful. Nice to be able to walk to coffee shop and restaurants. Overall recommend the place!

Good location and nice room! It would be nice if there was a reception or someone to talk to. Having to call someone is not as convenient and staff was not always friendly or helpful. Nice to be able to walk to coffee shop and restaurants. Overall recommend the place!

Room was very clean and check in and communication was excellent. The only complaint would be the shower. There wasn’t a tub, so when you showered, the floor would get all wet. Walls are thin, so you were able to hear other guests quite well. Area is really cute with lots of shop and places to eat within walking distance.

Restaurant is excellent

Room was very clean and check in and communication was excellent. The only complaint would be the shower. There wasn’t a tub, so when you showered, the floor would get all wet. Walls are thin, so you were able to hear other guests quite well. Area is really cute with lots of shop and places to eat within walking distance.

Restaurant is excellent

Noisy with the train. Over priced for its location.

Noisy with the train. Over priced for its location.

The room was nice and the bed was comfortable

I was disappointed that we asked for a room with a fireplace and we got it, but it didnt work. I never saw anywhere on line while reserving, that the fireplace was inoperable. Our room was lovely and we enjoyed our stay and would stay again! How can I order a couple Hotel Mac coffee nugs? Those are awesome!!

I was disappointed that we asked for a room with a fireplace and we got it, but it didnt work. I never saw anywhere on line while reserving, that the fireplace was inoperable. Our room was lovely and we enjoyed our stay and would stay again! How can I order a couple Hotel Mac coffee nugs? Those are awesome!!

Another great stay at the Mac!! Centrally located. Extremely clean and great staff. The restaurant below and bar is extremely good. Highly recommend.

Another great stay at the Mac!! Centrally located. Extremely clean and great staff. The restaurant below and bar is extremely good. Highly recommend.

To many gate codes. Room was pleasant to be in. Manager could have been more helpful. Housekeeping staff were very courteous and helpful. To much train noise.

To many gate codes. Room was pleasant to be in. Manager could have been more helpful. Housekeeping staff were very courteous and helpful. To much train noise.

Close to the Baltic Kiss!

Very comfortable with a full kitchen

Close to the Baltic Kiss!

Very comfortable with a full kitchen

Very clean, well-appointed room. The staff/management were great about communicating with me (via both email and text) the check-in procedures (altered a bit because of COVID). And they graciously allowed me to check in early when I arrived ahead of schedule. When I go back to Richmond, The Mac will be my top choice for a place to stay.

Very clean, well-appointed room. The staff/management were great about communicating with me (via both email and text) the check-in procedures (altered a bit because of COVID). And they graciously allowed me to check in early when I arrived ahead of schedule. When I go back to Richmond, The Mac will be my top choice for a place to stay.

The good: - gorgeous, tiny period hotel, only 10 rooms. Rooms were comfortable and nicely-appointed with period furnishings. Coffeemaker and fridge, both big plusses. - terrific Italian restaurant and bar. - great location right in the heart of Point Richmond. The bad: - management is pitiful, and that's charitable. The hotel is run by a manager who lives in the hotel. We apparently mortally offended her by asking to check in early, although we told her we were OK with waiting if we could drop off our bags. - a few hours later, when we were able to check in, we used the door code to enter the hotel. We weren't sure where to go (it's not marked), so we asked a housekeeper where the office was. She pointed to a door. We knocked, and the manager opened the door a few inches and said, "This is my personal residence. Why are you here?" I told her we hadn't paid yet. She insisted Expedia had paid, and since we had no interest in spending any more time with this person, we left. - I asked for noon checkout instead of 11, and unsurprisingly got a speech about how this couldn't be done. - at 11.00am and 3 seconds, the housekeeper knocked. We told her we had called an Uber and would be out soon. Clearly the manager had her knock at exactly 11 to make a point. She did. We will never return to the Hotel Mac, and will tell anyone who will listen that (1) this is a terrific place and (2) its management is so bad that it's not worth the effort.

The good: - gorgeous, tiny period hotel, only 10 rooms. Rooms were comfortable and nicely-appointed with period furnishings. Coffeemaker and fridge, both big plusses. - terrific Italian restaurant and bar. - great location right in the heart of Point Richmond. The bad: - management is pitiful, and that's charitable. The hotel is run by a manager who lives in the hotel. We apparently mortally offended her by asking to check in early, although we told her we were OK with waiting if we could drop off our bags. - a few hours later, when we were able to check in, we used the door code to enter the hotel. We weren't sure where to go (it's not marked), so we asked a housekeeper where the office was. She pointed to a door. We knocked, and the manager opened the door a few inches and said, "This is my personal residence. Why are you here?" I told her we hadn't paid yet. She insisted Expedia had paid, and since we had no interest in spending any more time with this person, we left. - I asked for noon checkout instead of 11, and unsurprisingly got a speech about how this couldn't be done. - at 11.00am and 3 seconds, the housekeeper knocked. We told her we had called an Uber and would be out soon. Clearly the manager had her knock at exactly 11 to make a point. She did. We will never return to the Hotel Mac, and will tell anyone who will listen that (1) this is a terrific place and (2) its management is so bad that it's not worth the effort.