Most relaxing stay I have ever had in my life. They spared no expense. Definitely worth trying this ryokan before leaving Japan.

This hotel's policy of no kids under six is tucked below in small letters that are practically impossible to find when booked through the Expedia app. The policy is not included in the check-in instructions either. We made the mistake of booking this place for one night, which included a kaiseki dinner and a private onsen. We reached the hotel shortly after 7 pm with our 5-month-old, and the hotel said they won't be able to accommodate us due to the policy. Instead, they put us in their sister hotel, which is far from the station, does not have a private onsen, and is much cheaper than the hotel we booked. Also, they told us that they wouldn't be able to give us the kaiseki dinner; by the time we reached the other hotel, it was around 10 pm. We were tired and exhausted, and our baby was distressed. The sister hotel reeked of dried fish and only offered some ramen for dinner. The next morning, the sister hotel concerned offered some really subpar breakfast that also reeked of dried fish that we couldn't eat. We asked the sister hotel to call a cab for us but they refused asking us to call our "private taxi". As a result, we had to walk for nearly 30 minutes in the drenching rain with the baby. They also almost lost one of our suitcases as they were preparing to forward only one luggage instead of two to the next hotel. They also didn't refund the price difference between the two hotels. Our worst travel experience so far.

Loved their half board. We ended up going back for another night for it. Public bath is nice with all the amenities.

Must try their half board. Food is so good and their public bath is must.

Loved the private onsen and the kaiseki breakfast. The onsen and rooftop space was peaceful and relaxing.

Great place! Outdoor bath in the balcony is a bonus! A bit of walk from the station, but you can use the shuttle bus too.

The staff at the hotel were so helpful and kind, and they went above and beyond to make us feel welcome. We didn’t want for anything during our stay and had such a relaxing overnight stay, especially with the hot spring bath in our room and the forest view from the balcony. If we ever come back to Japan, we hope to stay here again.

Best stay in Japan. Lots of space and very good service. Thankyou

Fantastic hotel! Super price, super clean and super nice!

There’s a lot of value for what you get that is included in the price of the hotel including breakfast and dinner, a ramen snack bar, all-you-can-drink beer and other soft drinks as well as the private fudo tub on the balcony.

Everything was excellent. Onsen on the balcony was amazing. Room was comfortable for 3 adults. Food and service was amazing!!!

The staff was very helpful and the property is beautiful. Staying here is the highlight of my trip to Japan.

Just beautiful… loved the onset and the balcony bath. Rooms were very spacious and lots of little extras. The half board package was a lot of food so 2 nights was enough.

Incredible room. Perfect location . Excellent experience. Felt like it was truly Japanese. Hakone is beautiful.

Tsukino was easy to get to from train station, walkable in 10 mins with other shops and dining options around. However I would definitely recommend the half board package as their food is excellent. Granted I had to guess what a lot of it was but that actually made it quite fun. The staff were very helpful and attentive as well as conscious and considerate over allergy issues. Truly a fantastic experience. I loved how each floor had a different theme and the bedroom was well stocked, large and comfortable. My only criticism is that there must be a gap in the patio door somewhere as despite having the doors closed biting flies still got in. If I came back to the area I would stay here again, for longer period.

Really enjoyed our two night stay at Tsukino Yado Sara. The room was roomy with western style beds which I prefer to futons. The balcony had a bath tub looking out over a river which was relaxing but I preferred the main hot springs that had an outside bath overlooking a forest. I used it 3 times a day and my body felt so rejuvenated.

Had an amazing stay. Walking distance from the station.the room is big and comfortable. I’ll definitely stay there again!

Great hotel. Wonderful amenities.

We stayed 1 night in this nice hotel. 10 minute scenic walk from the train station going through the city centre avenue. Our room was spacious with private onsen. Clean and updated. The dinner and breakfast were excellent. The staff were friendly and hospitable to us western tourist. Once in a lifetime experience for us. Great experience overall.

An absolutely beautiful location, view, and experience! They were extremely clean and staff was very friendly and helpful. They made a huge effort to understand our broken two worded Japanese, speak to us in English, and even pulled out their own google translate to assist us. The onsen is so peaceful and clean. Would recommend to everyone I know. Looking forward to coming back some time in the future. Loved that there were so many amenities included with the stay and it felt like it gave us the real onsen experience with the multi course meals.

see one small cockroach on the floor, the open bath has spider nests under the roof

Overall good location, services and food but need to improve the communication other than Japanese.

good location to restaurants and transportation. We drove there and they had parking onsite as well. Staff were attentive and welcoming!

I wish we planned a second day here. The hotel and surrounding area was breathtaking and turned out to be the best part of our 2 week vacation! I highly recommend this experience!

Great location, great service, great hot springs.

Room clean and I can see the sky tree via from hotel

Amazing place. Very good service. Convenient to travel around.

Even though I had believed the quality of the hotel, we were still amazed by the environment of the hotel after arrival. Staffs are very friendly, the amenities are very thoughtful, the rooms are very clean. Of course, we enjoyed the breakfast and dinner. The private open air bath gives the high value of our stay in this hotel.

Even though I had believed the quality of the hotel, we were still amazed by the environment of the hotel after arrival.Staffs are very friendly, the amenities are very thoughtful, the rooms are very clean.Of course, we enjoyed the breakfast and dinner.The private open air bath gives the high value of our stay in this hotel.