Slightly below standard but quick response to issues

Lovation is great and studio is very comfortable. The only down side is the check-in process. It is relatively straight forward once you receive the email on how to check in but I had to email numerous times, including on the check-in day to receive any information on the process. The same is true for other guests that I had to help check-in.

Slightly below standard but quick response to issues

Took me three hours to check-in after contacting them many times then the heating packed up and no one came to fix it was freezing all night worst place ever communication not very good in fact was disgusting And then they apologise and offer 20% refund told him not interested as been let down too much rather give the review so other people can know

Took me three hours to check-in after contacting them many times then the heating packed up and no one came to fix it was freezing all night worst place ever communication not very good in fact was disgusting And then they apologise and offer 20% refund told him not interested as been let down too much rather give the review so other people can know

Bonsoir , nous sommes arrives un vrndredi soir avec un lit non equipe en drapt , malgre de nombreuses relances telephoniques et mails nous avons enfin eu des draps quon nous a livre et depose devant la porte de notre appartrment la veille de notre depart , je souhaiterais obtenir le remboursement de cette location payee davance Meilleures salutationsGenevieve Muller

It was an experience and an unexpected adventure. To gain access to the apartment we had to make a few telephone calls to clear a deposit and wait for further instructions... apparently these instructions were previously sent to me? The area is slightly out of walking reach to the centre but the No. 2 bus ran every 10 minutes. We are a family of 5 and expected beds for all of us, as stated there was to be two double beds and a bed settee.. the bed settee did not exist, leaving the three kids in one bed! The cleanliness of the apartment wasn't to our standard, the oven, bathroom were not perfectly clean and there was no cleaning materials available to clean up anything. We were there for three days and there was no housekeeping, therefore the basic cleaning material would have been useful. There was some renovations going on in the building, therefore some dust made the entrance look untidy but at least the workmen were very friendly and helpful.

It was an experience and an unexpected adventure. To gain access to the apartment we had to make a few telephone calls to clear a deposit and wait for further instructions... apparently these instructions were previously sent to me? The area is slightly out of walking reach to the centre but the No. 2 bus ran every 10 minutes.We are a family of 5 and expected beds for all of us, as stated there was to be two double beds and a bed settee.. the bed settee did not exist, leaving the three kids in one bed! The cleanliness of the apartment wasnt to our standard, the oven, bathroom were not perfectly clean and there was no cleaning materials available to clean up anything. We were there for three days and there was no housekeeping, therefore the basic cleaning material would have been useful. There was some renovations going on in the building, therefore some dust made the entrance look untidy but at least the workmen were very friendly and helpful.