Nice rooms

Great

Very friendly, full service hotel. Good breakfast included. Pools are small, but beach towels are provided. Excellent location!

Got charged my bond twice and when asked the lady she didn’t even apologise for the mistake. Overall a good location and comfortable bed.

Would have been better if there was a ramp in the lobby to bring in our luggage

The only downside was to carry suitcases up & down the front steps

Perfect location, comfy & clean👏

Modern clean upmarket hotel. Good facilities great location. Staff excellent.

The rooms were nice, stay in the Abott tower if you want it a bit quieter. The breakfast buffet was very expensive $38/pp we thought it was included in the price and were disappointed to realize that it wasn’t at check out. Be sure to confirm

Great location; while a lot of eating choices nearby, don’t be afraid to walk a bit farther for other great options. Diving and sailing tours are within 10 minute walk

The hotel is in a great location. The rooms are clean, the beds are very comfortable, and the staff is excellent. My only criticism is that they do not offer assistance with luggage, and there is no ramp—only stairs, which makes it challenging to carry heavy bags. Although they have an accessibility lift for wheelchairs that can be used for luggage, but I didn’t find it very convenient. Overall, it’s a good hotel.

great property but would not rate it as a 5 star hotel, defiantly a 4 star, service however was outstanding and the hotel went over and above for us with a problem we had.

Value for money, best location.

Always clean & friendly staff

The location is perfect as you walk straight out near the night market but esplanade side..free bubbles, free box of treats in your room and yummy breakfast upstairs. We will be back. Everything was clean although the pool lounges and surrounding could do with a daily clean and no pool towel pickup spot down at the lower pool

Ordered a room with balcony, didn't happen. Ordered room service, dinner was cold.

Not enough parking on site for customers, bed was amazing

The hotel was conveniently located and had an exceptional view but housekeeping and maintenance let's them down. Room service was unavailable after 9pm, QR code for poolside drinks was unavailable in the afternoon and the pool was under cover and there weren't enough deck chairs available for us to use, we then went and used crystal Brook Riley's pool which was superb and the bar was operating. We stayed six days and had to call housekeeping daily as they failed to restock basic items such as face washers, soap and teabags. When we booked the hotel in advance for our special anniversary we requested a king seaview room, arrived late Sunday evening to two single beds and had to call and wait for housekeeping to come and push the beds together and make it again. Housekeeping was done late daily, surfaces not wiped and glassware and crockery only rinsed. Credit to the concierge who on day four gave us a bottle of wine in compensation for the constant hassle for having to follow up. Room technology was modern but very frustrating, everything is on the tablet, which you go on holiday to get away from and wasn't explained upon check in so it wasn't until day three that we figured it out. The TV was huge but some channels didn't receive a clear picture. Far too big for the room which was quite small. The buffet breakfast was very good but lacked the finer details of what you would expect of a five star hotel. Overall, not worth what we paid, perhaps Riley would have been better.

Very clean modern rooms. Comfortable beds

Nice place. Strange no do not disturb notices in rooms or make up room. And no exit without worrying about check out at counter

We booked a two-room room on the Esplanade side. Please note that these rooms are in a different wing from the reception. We recommend that you listen carefully to the reception staff's explanations. The rooms are very clean and tidy. They are equipped with a coffee machine, gowns, hangers and a safety deposit box. The bedside USB sockets were particularly useful. It is a pity that we could only stay for one night due to our schedule. Restaurants, souvenir shops and the lagoon are a short walk away. Excellent location! Everything is special.

Really enjoyed my stay here Top class facilities and the hotel is really nice

The Crystalbrook speciality is woke virtue signalling with no substance. They claim to be saving the world but neglect guest service and facilities. They have a tablet full of word salad instead of a compendium but it doesn't tell you how to operate the very poor lighting or other room features. Yes, the lighting needs instructions! The only option there is to not be disturbed is via the tablet, choices are: "for rest of the day or rest of your stay". No more signs like do not disturb or make up my room, that would be too convenient for guests. Even when you call them to not to make up your room, that instruction does not make it to staff, they turn up anyway. They do not accept the legal tender of Australia because "germs" but they don't spend any time removing germs from common places like door handles, elevators etc. (They do not mention how much they profit from charging transaction fees). We booked a harbour view king. The room was very small and had 2 king singles pushed together. We asked for a room with a real king bed and were moved accordingly. The next room was much larger with a lounge area and well appointed. The illuminated light switches next to the bed never dim. The hotel is in a convenient location and is generally comfortable and the staff are polite and helpful.

Good

In the middle of everything.

Modern hotel right in the middle of Esplanade. Of note- no beach there- only mud. For beach experience you would have to drive to Trinity beach which is 20 min away. But this area is central for everything else- food, excursions and shopping.

Place was great. Only thing is the address is for the rear of the hotel, not the main reception/lobby.

The room is super clean, spacy, very quiet and close to all amenities. The king size bed is very firm and comfortable, those pillowsare soft.

Great place to spend a week relaxing.

From the balcony I can see the beautiful ocean and the Ferris wheel of Cairns. The view was amazing. The balcony is my favorite place.

The place was closed to avrything....shooping ...sea walk ...dinner places

Great property-main front desk has little curb appeal.