Pros Friendly and nice staff and the modern and clean room. Cons I heard another's room's phone alarm going off in the morning (Not much sound proof) and did not get the hand soap I requested to the guest desk for a day and a half. I finally got it when I saw the cleaning staff one morning. And very expensive parking

We loved the customer service . And the balcony was the best part to top it off .... the views and privacy.

Beautiful property right on the Baltimore Harbor. A couple things need attention: number one the patio furniture is broken and old. For the first two days we were there we couldn’t use the patio because there were no chairs to sit on. The chairs that were out there had been jury rigged and as soon as you sit in them, they break. I had to ask several times for them to bring us new patio furniture and I got a lot of pushback about that. But finally, they did produce two chairs. The room takes four and we had registered three but they still would not bring us a third chair. Unacceptable to get a balcony and not have enough chairs for all the occupants. Beautiful beautiful Harborside restaurant that is closed in the afternoons. You can’t sit at the best tables because even though there’s several waiting staff there they won’t let you sit in the dining room. Very weird. I would stay again, but I would make sure right after I make the reservation that I talk to them about the patio furniture. Also our private balcony was right next to a common area balcony and nobody mentioned that. It was OK most of the time but they allowed someone to have an event there one evening so we couldn’t use our patio at all.

This is definitely my go to hotel when in Baltimore. The front desk hostess was amazing. I wish I remember her name. The on site restaurant is 5 star. It's a win win there

Staff was amazing

The staff is absolutely fantastic!

For being brand new, floors were all scratched up in room and shower did not drain properly. The NOISE. Helicopter passing by every 15 mins til 2am and you can hear people in neighboring rooms very clearly.

I loved it Tia and Jon made it really special

Love the staff shatia was very nice and helpful..

Clean, great location and trendy!

Wasn’t aware of construction in front of waterfront hotel immediate vicinity which made the hotel to locations slightly less ideal. Bed was very comfortable. Great view. Shower pressure was not great. Sink was slow draining

We were visiting for my husband's birthday. We mentioned our reason for visiting and tbey gave us a corner room with a view a free drink tickets. The hotel is very nice, upscale, and kept up. I always enjoy the Hilton Canopy

Stayed two days for the usher concert very Comfortable, clean, and all the employees were super friendly and helpful.

Beautiful hotel, friendly staff, clean, conveniently located, and pet friendly. There’s a great restaurant in the hotel overlooking the water. Happy hour is from 3-7 and the drinks were really good! The only down sound is you do have to pay for parking; I believe it’s about $49 a night. I still gave them 5 stars. Would definitely stay here again.

Beautiful new hotel walking distance from fells point

Our toilet was running and stopped up from start to finish!!!!!!! It was so loud and waste on top of waste.

Very clean and great area for Baltimore!

Excellent hotel, great experience with every stay. Our preferred location for our local hotel stays. The staff was very accommodating and welcoming.

We loved it

Everything

If you want yo be nickel and dimed this hotel is for you

This is a very nice property. Right on the water and close to shopping and restaurants. It is a very nice and reasonably priced.

First time at a Canopy Hilton and it was great! We really enjoyed our weekend at this hotel.

Property was quite nice. Wish there was bathroom fan Had drinks at the bar 3 days in a row. Quite busy. Bar tender with blue glasses was excellent. Bar manager could have been a bit more helpful

Nice property.

Nice

Very clean! Staff was very friendly and accommodating.

Beautiful views and lovely staff! Will stay again!!

Great room with windows on both sides and everything we needed for our two night stay. The only downside was that our room never got cleaned between those two nights—we put a sleep sign on for a bit in the morning but after leaving for the day around 11am, nobody came back.

We were in town for a concert. Hotel was very clean and staff was friendly and helpful. The area of the hotel was beautiful and extremely quiet.

The customer service all around was great. The front desk staff were pleasant and friendly. The valet guys were also helpful in suggesting restaurants in the area. The hotel is nice, my balcony view was amazing and it was a great experience overall.

Good pool in lobby