My only compliant was the bed was tall, had trouble getting in and out.

was very disappointed with my recent stay at the Hampton Inn in El Cajon. Before I even arrived, I was informed by the staff that my reservation might be canceled because the hotel was sold out—thankfully, I always call ahead to confirm. Upon arrival, I found that the sheets smelled bad, and the air coming from the AC vent was musty and muggy. When I asked for a receipt at checkout, I was told the printer wasn’t working. Breakfast was mediocre, and the noise level at the hotel was very high. Parking was a nightmare, mostly because of the In-N-Out restaurant in the same plaza. To top it off, three days later, I found that I had been charged multiple times for my stay. The shower was awful, with almost no water pressure, and it took at least 10 minutes for the hot water to come through. The only positive I can mention is that the location was convenient. But overall, my experience was far below what I expected from a Hampton Inn.

The staff were really friendly and helpful. The location though was close to the freeway (noise) and there were a few homeless people around (unsafe). The room was okay, but the bathroom door was a little unusual. Also, the shower door kept opening leaving the floor in the bathroom wet. And one of the lamps was missing the bulb.

Clean and cozy. My kids love the breakfast here.

Their morning staff very unfriendly. I asked for wipe to clean the highchair very poor attitude and she brought a dirty cloth from the kitchen. It was just nasty. Also, i booked for 4 ppl one family i had to keep calling asking for towels , blanket ,pillow and no one to deliver we have to ge get them from the dront. Very poor quality

Staff was kind and thoughtful. Took care of my special needs. Always at the top of my favorite hotels.

It’s the first time I stayed in a very good inn in El Cajon I recommended do go cheap prices get the best thank you

Thank you Laura for such great greeting and welcoming attitude

Great hotel, clean room and nice breakfast. Big thumbs up for the front desk clerk Heidi - very professional, welcoming and pleasant to deal with!

There’s a lot of noise from upstairs room on top of me I told the front desk they don’t do anything I ask for full clean they just did the bed the area not good at all to many homeless in front and the back of the hotel

Too noisy and unsafe

I traveled all week for work and stayed in a different hotel every night from Tuesday the 6th through Thursday the 8th arriving at the Hampton Inn and Suites on Thursday evening. I booked a king but not a suite. That night I had to change to a room with two queens as the room they gave me had ants around the bed. The double queen they changed me to had a mysterious chunky stain on the window shade and both sliding door panels for the shower would stay shut leaving me to have to shut the bathroom door so I wouldn’t freeze and also leaving the floor alarmingly wet. Thankfully, I was able to change the next day from the double queen and was upgraded to a suite which was really nice. The only problem with the suite is that one of the shades didn’t work at all and so wouldn’t close. I befriended a fellow guest who came to my room and actually fixed it as there wasn’t going to be any maintenance available until the morning. The hotel needs attention, badly. The staff are amazing though, they weee incredibly accommodating, empathetic to my issues and willing to make it right to the best of their ability. Also, my view was a homeless encampment and we had a homeless person threaten us with a wrench while we sat at the bonfire pit.

Everything it was good

Hotel and staff was awesome! Great free breakfast. Close to shopping and all types of dining options.

Clean hotel & breakfast was good!! The only downside was difficult parking because. in-n-out burgers is next to it. However, parking is free which is good in my book!!!

Everything is super good, ONLY is one thing I didn’t like, around 9:30 pm it was a strong ugly SMELL of Mariguana smoke in the hall.

This is the 3rd time staying in this hotel, absolutely convenient and excellent staff and hotel! Looking forward on my next trip.

The homeless encampment behind the property and the vagrants walking around the. property at all hours. The In-N-Out drive thru provided a challenge to park in the handicapped parking spaces.

Clean, well kept, nice staff.

We get in the room I we find two portable air conditioner and then we call desk front and girl said ooh some room has air conditioner but the one you have is what it is? We pay for comfortable time but it was a disaster.

The staff is very friendly and the room very comfortable.

Excellent hotel, very centralized. Very clean, personnel very friendly.

This hotel is a great addition to the El Cajon, Santee area. Staff were helpful and courteous. Breakfast was extensive with a great selection. Coffee is always hot and fresh. We will be staying there again if in the area. Many choices to eat within walking distance. Our room looked over a garden, the garden department at Home Depot. Could have been worse. Parking is the only complaint. Limited spaces for a property this size.

We’ll stay again. The only drawback was parking and getting in and out of the lot. The In and Out burger restaurant had cones and people across the lot. Hotel was great!

Awesome place. love my name was on t.v when I enter the room

I love this hotel. I have stayed here many times and it is consistently comfortable, clean, has very helpful staff and a delicious hot breakfast.

Area surrounding is questionable

Great place. Great service. Easily walkable location from the plaza.

A personnel were wonderful we are treated well the breakfasts were good only thing there was a problem was the In-N-Out burgers lines make it difficult to get to the back parking

Great

Clean and quiet

The breakfast was a big plus,size of rooms great