Nice place to stay. Walkable with shopping mall beside.

Excellent professional staff assisted the check in.

Repeated stay. Convenience of the location is a big plus. Staff could be more welcoming than just be functional. Clean premises but hope maintenence of the property can be better. Toilet seat misaligned should have been highlighted by housekeeping staff to repair personnel rather than hand the room to next guests status quo.

Big room and spaciuos. Love the toilet wit big mirror and inside the room too. Swimming pool also great at highest floor. Breakfast is good too. Walkable to our fav mall. Komtar jbcc and citysquare. Parking too. Great experience for 1st time staying in this hotel. Will recomended to family and friends and love to come back again. Thankyou.

The staff were helpful and welcoming. The room was clean and inviting. I will definitely book this hotel again.

Convenient, clean and friendly service!

Good location and convenient. Worth staying.

I used to stay at Holiday Inn at various locations. All my previous stay were always satisfactory. I have also booked Holiday Inn Times Square, NYC in Sep 2024. The Holiday Inn City Center JB conditions looks new to me. Check-in and check-out was smooth. However, this time round we were disappointed on the bed fitting and the shower robe towel. At 11:30pm, we noticed that the shower robe towel was not cleaned and it looked like someone has used it before and not washed. When we were about to get into the bed, We noticed that all the pillows, bedsheet have a oily smell. It is obvious that the pillow case and the bedsheet were not changed. We called front desk and they sent the staff to get them changed within reasonable time. I should say the service and response time to rectify the issue is acceptable. However, this incidents should not have happened in the first place. We are disappointed as we trusted the name Holiday Inn that we have great experience in the past. That is also the reason that I always book my hotels with Holiday Inn. I hope this is a one time incident as I will be staying at Holiday Inn in Phoenix, US and also in NYC in Sep 2024.

Friendly staff and would greet customers as they walked past.

Room is very modern , comfortable and clean Excellent location next to city square 😀.

Excellent and good break

Pleasant and relaxing stay, good value for the price we are paying plus convenient location next to JB immigration cuatom complex

Near the checkpoint. Dont worry if its rainining...just use the bridge that links Komtar & CitySquare.

Excellent

Service was excellent, staff are friendly, accommodation was cosy and comfortable.

Easy check in. Nice big rooms. Comfortable beds. Tea and coffee. Fridge. Robes. Nice pillows.

Excellent location & staff Only minus point is the pillows. Should invest on firmer pillow quality.

Easy to get around for food and shopping

gym very nice and room very nice

Suitable for all ages.

Overall is good accept the lift maintenance have to be improved. Long waiting to take a lift.

Food choice Friendly Time too short

We like the staff which act professionally upon guest check in & out 👍.

2nd time stay at Holiday Inn. Even though its just a short stay, everything is perfect.

In the middle of the night we were woken up as the air con seems to be off. Called counter then the error code was gone and air con was on . Didn’t had a good sleep and was disappointed . Room was not smelling good as there is a manly musky smell. Room 1316 .

Great location, just next to the woodlands checkpoint. Easy access to City Square and Komtar. Clean room and friendly staff. The staff were clearly overwhelmed at breakfast. Cutlery were missing on the tables and we had to wait over 40 mins for our omelette, which is the longest I recall waiting for eggs at any hotel. The buffet had many empty trays that were not replenished. One of the staff was overheard telling some guests that the restaurant gets very busy after 9am, so it's better they come earlier.

The lifts were down this time during my stay. Too many guests were all just waiting for the service of a single lift. The air con can go from cold to normal room temperature then cold and normal room temperature again throughout the whole day,especially at night. But i like the hotel's location,checking in and out hassle free. Hotel's breakfast is nice though it's always the same food everytime i visited. Staffs are very friendly,always do their best to explain and help if guests have any enquiries or problems. This is my 5th or 6th stay in Holiday Inn JB City Center.

Nice room and good location.

The good: Hotel is modern. Well-renovated. Good location with Komtar and City Square. We registered our car and among the staff we met, the security guard was the most helpful and service-oriented staff. During breakfast, one staff saw that I was carrying my plate in one hand and a baby in the other so she helped me carry the plate to my table which I really appreciate. The bad: Room 2902. Room smelled musty. Non-carpeted area of the floor was sticky to walk on. Bathroom was disgusting. First glance, it looked nice. Then I saw the stains and mould and dust and dirt. I felt really “ick” to use it. We stayed in a twin room and one bed smelled of body odour. Bed too firm for my liking. Breakfast was a chaotic mess. We had to find a table ourselves. There were no cutleries on the table and when I went to a counter where I saw cutleries in the drawers, it was only then the staff stopped me from taking cutleries myself, and set our table. To order eggs, you have to write on a paper how you want your eggs done. It states the order will be sent to our table but I might be mistaken. Orders were not sent. We had to collect it from the egg station. Where there was a “pyramid stack” of cooked uncollected egg orders. There was a play area for kids which is such a great idea but it was filthy and I was reluctant to let my daughter play there. Even though breakfast was already paid for, I skipped breakfast the next day and we left at 9am as we couldn’t wait to check out.

Not satisfy that a bottle of body wash was not refilled in the room when we checked in. We have to ask for it . Should not be happened in such a good hotel.

Clean

Not so accessible.