very convenient to airport. Friendly helpful staff. Easy transfers. Good dining experience.

Access to the property is inconvenient

Really nice place!

When an AIRPORT hotel charges you almost $400 for attempting to change the dates of your stay due to airline failure it quite dampens your experience with them. I have always stayed at the Airport Holiday Inn in Quito on my way to Loja airport as they are usually the least expensive option- I would’ve continued to stay with them 4x a year or so, but never will again. We were booked to stay there on a Tues. for two nights until our next flight. Unfortunately our flight was canceled outright so our trip was postponed for two days. I attempted to call the hotel upon learning the news that morning around 8:30am and communicated to them that we would like to change the dates of our stay, they told me that seeing as we had booked through Expedia their hands were tied and they could not help. I immediately called Expedia to get them to change the booking but when they called the hotel to gain approval they didn’t answer. Later in the morning I called the hotel again and this situation happened AGAIN, they would answer the phone for me and claim that their hands were tied and then a few minutes later would not answer the phone for Expedia, basically barring me of the option to change my dates UNTIL at around 7pm local time they finally answered the phone for Expedia and told them that they would be charging us for the duration of the stay (almost $400) because we did not cancel before 6:00pm. I don’t even know what to say at this point. I will be taking my business to the Wyndham.

Good room and great service. The property itself was fabulous!

The hotel charged taxes and other fees

Excellent customer service

Nice property close to airport

Excelente beds and pillows. Big screen tv with English speaking channels. Cheerful service with airport shuttle both directions and help with luggage all the way to the room. Acceptable quality abundant breakfast with fresh made omelet and waffles

Beautiful facility with easy access to the airport. It was a perfect place to sleep and refresh after several long hikes

I was charged at arrival additional mandatory costs that were not mentioned when booking. Which lead me to think that they use this maneuver to lower the price on Expedia to seem more cost efficient and valuable per dollar than they really are, in order to capture more costumers. And they deny to provide me with an itemized receipt for those mandatory extra charges (which you must pay at arrival in order to get to your already paid room). I have requested the itemized receipt now 3 times to 3 different people unsuccessfully. I feel scammed. I documented the incident in writing with them and so far they have done nothing about it and I haven’t received even an answer. Awful service.

German cockroaches in the bathroom. Completely absurd that you have to drive halfway around the city through a poorly lit country road to get to the hotel, very inconvenient. Restaurant menu is overpriced even by american hotel standards.

Nice Hotel well kept and friendly staff.

The restaurant was very expensive and there are no other options so you are stuck paying extremely high prices for a very little amount of food. The restaurant did not match the clientele of a typical Holiday Inn. There were also no filtered water fountains to get clean drinking water from. The only option was to buy small bottles of still water. All other hotels in this area have filtered water fountains and bottle filling stations.

We chose this hotel because of the hot tub and pool and they were not working/ they were cold. This information should have been available when we made our reservations.

S

Nice, clean, convenient, very friendly front desk

Great hotel, convenient, clean super nice

It was an excellent experience near the airport

Beautiful views from rooms and wonderful pool area

It’s very new and great pick up option from the airport

Second time I used this hotel, friendly staff very clean recommend

Very nice . The people are excellent

Close to airport

Nice hotel…few minutes from airport and exceptional service….👍

Out in the fields

Nice

Very friendly staff, excellent accommodation, very nice food

Very nice property close to airport. Breakfast buffet is substantial. Rooms are large with all the amenities I could think I would need for a short stay.

Thumbs up

Overall amazing experience!

Amazing costumer services, food, room, clean, i recommended this hotel 0