If there's one thing I can't abide in 2024, it's poor or no wifi. Also, the rmote control.didn't work so, I had to resort to my phone to watch tv. When I complainined about this to the elederly gentleman on the desk, I received a withered look and he was no help.at all.The bedroom had an old drinks carton lying around on arrival too

I found the area a little loud at night. In hinse sight, it is across the street from a few pubs in the heart of Iverness.

I had to go to the Waverley Guest a house to collect the key. On arriving I was passed by an inebriated lady cursing and swearing and carrying a Perspex advert holder. As I climbed the stairs it whizzed passed my head and smashed on the stairs as she had thrown in in her rage. The chap at the desk acted like nothing had happened and gave me my key. I went to the ‘holiday apartments’ and found room 18 and it was a disgrace. It stank of cigarettes and sweat. The walls and bed clothes were shabby. The mattress was almost non existent and offered no support at all. I called the receptionist and asked to be refunded and was told he would show me another room. He eventually arrived and showed me room 5 which was a little better but by now it was 7:30pm and I was tired. The bed was still poor and I found hairs on the bedding. If this was described to me as a hostel I would have believed it but I paid £141 for a room and expected more. Avoid this place at all costs. The shower in room 18 was filthy and none of the electrical equipment had been pat tested.

There seems to be improvements to what I have seen in other reviews. There are some very rowdy neighbors on the pub next to this place, avoid if light sleeper. Mattress is pretty hard, again, avoid if this bothers you. Robert was nice enough to let us store our bags for a few hours so we could go on a tour. It was an adequate experience.

Good position and very clean. Didn’t like that after carrying very heavy bag I arrived at the address only to see a sign on the door stating that key needed to be collected from another location a couple of streets away, and not even directions given.

The apartment are very noisy Don’t stay here if you want to sleep

I don't know what standards Hotels.com uses or how places are vetted. This place is the dumps. The picture looks like it has a window but in reality, it is frighteningly enclosed (the photo shows the stone wall about foot from the window. I took the pic the next day so you could see the wall a little bit). I could hear the pigeons nesting all night. The bathroom was more than disgusting. The reservation confirmation said someone would meet me there but when I arrived I had to go to another location. When I got to the other location- upstairs to a closed Chinese restaurant??? There was no one there except a few sketchy people hanging out. I had to wait for the kid to come back. I was traveling by myself, it was late, and I had my things with me and there were a lot of drunk people and people panhandling in the area. This was an awful experience.

Urine on the bed sheets. Drapeless windows poor ventilation, sink didn’t drain, mould in the bathroom shower, lack of security, teenagers throwing firecrackers out of the window. Small cramped room. A very terrible place to stay. It is a hostile not a hotel room