Really bad customer service! All they care about is their money

First appearance of property is nice. Front check in staff extremely helpful and accommodating. Pool staff also very attentive. Ask for a room not facing the road, very load with cars and bikes. Once given room key, things seem to go bad. Roller blind - broken, holes in blind and didn’t roll up. Air condition - broken not working. Air conditioning throughout whole property and all rooms was not working. It seems reading other reviews air con hasn’t been working for weeks possibly months. Before booking make contact hotel to ensure air con is fixed. We were taking to locals they mentioned air con has been broken 12 months. We were given a fan to help with the heat in the room but it became unbearable and the hotel moved us to their sister hotel. The sister hotel was extremely apologetic when we arrived. No apologies, not even water or drink even a reduction cost from Paola Hotel. A big massive thank you to Kosta from Akkadian Hotel for making our stay amazing!! He went above and beyond to make our stay memorable.

Thank you for an amazing stay at Paola’s. The staff was kind. The hotel manager, Maria is the best! She is the kindest person and so attentive to our family, always checking in to make sure our stay was perfect.

Beautiful

Everyone was super inviting and the reception desk was helpful in getting transportation. Christina gave a wonderful service and was very kind! The view from my room showed a gorgeous view of Mykonos and a wonderful sunset!

Very nice hotel with walking distance to town center. Service was excellent. Reasonably priced in comparison to many other hotels in Mykonos town. Highly recommended.

It was very easy to find. My room was very comfortable, waking up to a beautiful view! The front desk were kind enough to bring my suitcase up the many stairs to my room which was lovely since I had been travelling for 18 hours. The room was clean, the bed was perfect, there was fresh fruit in the room, and complimentary water in the fridge. The breakfast in the morning had enough options for my vegetarian needs.

It was very easy to find. My room was very comfortable, waking up to a beautiful view! The front desk were kind enough to bring my suitcase up the many stairs to my room which was lovely since I had been travelling for 18 hours. The room was clean, the bed was perfect, there was fresh fruit in the room, and complimentary water in the fridge. The breakfast in the morning had enough options for my vegetarian needs.