One of the best resorts we have ever stayed at

The best and most beautiful property with limited occupants. Excellent and high quality dinning options. We were able to enjoy the heated infinity pool and rooftop pool to ourselves. The beach was shallow and great for swimming and snorkeling. Around $1800 per night is fair if you will take advantage of eating options and pools/beach.

everything is excellent. Best resort I ever been to.will come again for sure

A luxury all inclusive experience

This is the first time we have stayed at a luxury hotel and left a negative review like the following. If the hotel's managers read reviews, please improve your staff training. Especially the so-called special butler service. First of all, when we checked in, we didn't feel that the butler was very active in serving us. When we checked in, there were two duplicate $1,000 deposits. I asked butler for the reason. The butler didn't explain clearly. But when I was changing cash at the front desk at night, I asked the front desk. They made a mistake and canceled one of the transactions. Secondly, when we checked in, butler did not inform us that we need to wear the bracelet at all times. So we thought it was just a room key. When we went to the park, we couldn't do anything. We only have two options, go back to the room to get it or ask the supervisor for instructions, but it may take a long time. So we could only go back to the room. The third point is about butler services. If a dedicated butler can only provide such services. Then it is better to cancel this service. In other words, all the driver attitudes in this hotel are more suitable for being a butler. When we got back to the room today, I noticed a lot of colorful stuff stuck to my dog's blanket. These things are very sticky. It turned out that the colorful decoration in front of the mirror fell off. The new butler we replaced today sent us for dry cleaning.

Excellent

Best hotel ever

insert witty review for a great property here

Absolutely amazing in every way!

Loved absolutely everything

Restaurant is good and stuffs are very nice.

Best hotel ever …. Expensive ….pero valio la pena cada centavo

Exceptional service!

Beyond my expectations I love luxury travel and this trip exceeded my expectations

best of the best resort in Cancun even all over the world

Nothing short of amazing

Great place, people, food, everything!

From the customer service to the delicious food and beautiful views, everything here is perfect! It is pricey but worth it. The personal vehicles is definitely a plus. I will visit again and recommend to everyone

Hotel was very quite and relaxing, the butter Kiyoshi was great !!!!!! and guest service treated us very well, me and my wife had headaches come to find out that there was mold running down from the ceiling when the ac was running At night, we should the staff and got the manger, the problem began because she stated The black mold was when the door opened,, and I stated to her that we did not have the door open while we were sleep, so yes I understand humidity will get on the mirrors but that’s mold on the ceilings, the entire time I was expressing that it ran down on us while we were sleep the manger said it’s the humidity,,, then she stated that I book the wrong room on Friday so I owed extra money, And she gave us a free upgrade when we came ,, said I no longer what to speak to you because your are lying,,later on she agreed she did not give a up grade,,,,, we were sitting out side waiting for the key to the new room when the bell guy came and said I’m here to get your luggage so we walked out the door to have to go up stars to wait get new keys to new room, the new room was good but the Manger could have understood and said I will credit you for a night because now you have to repack and relocate.

Really beautiful

Truly outstanding service and accommodations. I have stayed at high end properties in the world, this by far the best of all. It is rare to find a an all inclusive with of this caliber. La Casa de la Playa it is to me the BEST BEACH HOTEL in the world. I dare you to find natural beauty, culture, art, architecture, private beach, exclusive experiences, Michelin star dining, and above the outstanding and warm care of the entire staff. Shoutout to Abraham, Laura, Gabriel and Stephanie and many more, for making our last stayed unforgettable. I will be back most likely this year to my home on the beach!

Outstanding service, luxurious accommodations with a beach home feeling. The place were you truly rest, relax and enjoy. Best beach boutique hotel in Mexico!

Was perfect vacation!

Magical!

A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!

Extended my stay because it was so great. Guillermo is the best concierge!!

No word can express my stay from 1st day pleasure staff accommodation any time any request simple amzing amzing

Stafff need to comunícate more

absolutely amazing! my wife and I booked this trip last minute and were hesitant as this is an all inclusive resort. we've stayed at several resorts all around the world and this is one of the BEST to date. The property and architecture is truly breathtaking. The people are so humble and kind, the restaurants are basically mini michelin start pop ups. You never have the feeling that you are at an inclusive, the exact opposite. This is an extremely special property and we hope to come back very soon. BRAVO La Casa de lay Playa, thank you for an amazing experience.

4 Words….TOP OF THE LINE 😀

best hotel ever

perfect