Pros: the place is very clean, bed was comfy, staff were friendly. Mid: food wasn't great, facilities were a little dated, room was a tad basic, drink selection wasn't great. The air dryers in the loos were almost unusable. Poor: the spa Jacuzzi was broken, the sauna didn't work one day, there were kids in the spa Sunday morning before time. Also for some reason the distance between the tap and the sink in the bathroom was too low and it shouldn't be that much of a bother but it annoyed me every time. Not the 5 star experience I was expecting.

Enjoyed Our Stay At Nici, Everything Was Lovley, But…Customer Service Wasn’t Great, A lot Of Hidden Charges, Which's Wasn’t Stated On The Hotels.com Website, Communication Was Not The Greatest Half The Time Didn’t Reply To Messages. When You Rang Up They Say Something Completely Different To In Their Messages When They Did Reply, Had A Load Of Can’t Dos. When We Got To The Hotel They Told Us That Our Son Couldn’t Use The Indoor Swimming Pool Only For 1 Hour A Day. We Booked This Hotel Specifically For The Pool For Him Ridiculous. went Down To Get Drinks And Was Charged £5! For A Bottle Of Water As There Was No Waters In The Room. Wanted To Charge Us £15 Quid For A Quilt For Our Son To Sleep On The Sofa With As They Said The Room Catered For 3 And Actually Didn’t. Views Where Lovely, Hotel Room Was Clean, Didn’t Like That There Was Just Random People Not From The Hotel Using The Facilities Specially When You Pay £500 For A Room A Night For it. They Said They Would Take The Parking Out Of The 100 Deposit Which They Didn’t They Charged It Straight To My Card. Currently Day 3 Of Waiting For My Deposit To Be Reimburse. Other Guests Where Claiming Sun Beds By Putting Towels On Them Even Though They Wasn’t Using Them, Members Of Staff Was Telling Us To Get Off Their Sun Beds, Even Though Another Guest Said They Hadn’t Been Used All Day. So We Had To Sit On The Floor With Our Towels. Overall Prices For Drinks Was Ridiculously Priced, We Orders A Candy Floss Drink At £16!

Like - gym, outdoor eating/drinking space, deco, pool facilities Dislikes - service in old harry rocks, size/condition of hotel lift, smell of stairs/room landing area, inexperience of some of the staff at breakfast

Amazing hotel. There was damp coming from the bathroom though

Trying to be champagne style with lemonade service…

Great stay always!

My husband and I went to the Nici for 4 days. Everything was lovely about the hotel the staff, the service, the amenities and the location. Will definitely be back to visit again. We had a suite on the first floor which overlooked the pool and sea and was a really good size. The only thing I wasn’t pleased with was the breakfast for £26. It was a bit chaotic in there and the quality wasn’t good for the price. There were no gluten-free options that I saw. Most of it looked like it was just off the supermarket shelf and when I had avocado on toast, it was the pre-mixed one not a cut up fresh avocado. I think this is the only only thing that let the hotel down and should be changed. Could also do with some hands on management.

Beautiful stay. Only wished we stayed longer. Welcome drinks were a nice touch Would say if you dont have to kids to mot come in summer holidays as the pool and spa arent peaceful and are dominated by kids

Beautiful hotel, in a great location. Very friendly staff. I had a lovely break with a friend, the sun shine added the extra sparkle

Our 4 night stay at the Nici was excellent. The room very clean and luxurious. The shower was second to none for water pressure. The balcony was very spacious with table and chairs plus 2 sun beds which we used every day. The hotel facilities and outside pool area were excellent too. The enjoyable breakfasts had great choice and we ate in the restaurant every night and enjoyed their meals too. The Nici is an excellent hotel and you get what you pay for. Thanks for a really enjoyable stay.

Nice hotel, excellent service, relatively new . One of the best looking places in Bournemouth. Good location , close to beach. Indoor pool wasn’t great, could be more inline with other 5 star hotels and have more space as very tight with only 8 or so seating. Food could be better, pitched as a 5 star hotel but I don’t think it is hence the reduced score given the expectation versus reality.

Room was beautiful

The property is well kept with nice restaurants. However, the staff in both hotel and restaurants are not particularly helpful and the property isn’t as family friendly as originally expected with a single small lift (our pram barely fit) and lack of easy ramp access to the outdoor area and poolside restaurant. We also didn’t expect the additional charges including £27/day valet parking (with no other parking option) and £22/person breakfast - we ended up having to move the car ourselves and waited 45 minutes for our breakfast, making these charges even more difficult to justify.

Lovely hotel, very well renovated, beautiful old building. Great facilities, indoors and out. We were luckily upgraded and had an amazing room. Unfortunately, building work started at 745am with builders in rolling carpet protector which wakened the full floor...not what you want to be wakened with on a weekend away. Only reason for not giving 5 stars.

An average hotel at expensive rates. Bed was comfy. Price was hiked up as concert was on at Wembley.

Cleanest hotel we have ever stayed in. Pool area was amazing.

Amazing hotel. Fab decor. This is exactly what Bournemouth needed A bit of South Beach Miami on the uk coast. Superb hotel.

Lovely hotel great outdoor pool and poolside restaurant nice spa disappointing that hydrapool wasnt working. Great food. Lovely room with huge bed and super shower. Parking charges expensive, considering room rate. Outdoor pool member of staff superb level of service

Excellent, Victorian exterior, south beach Miami interior. High spec. Great attention to detail. Extremely comfortable beds, light and bright. Quiet A/C, excellent shower pressure. Fab facilities. Can’t really fault it. My only disappointment would be over crowding, too many club members and deals, should be some control over how many because it made the pool area noisy and over crowded. Young guys with loud voices! But it was hot and I suppose people were over excited! Please don’t be put off, it’s a really lovely hotel, go and indulge. Jacky

Lovely and relaxing hotel. Good facilities and service. Conveniently located and wonderful views. Will definitely return.

We had a lovely staycation at The Nici. The stay surpassed our expectations. Check in was easy, we were given the most beautiful room facing the sea and pool area. It had a lovely comfy new bed, sitting area and well appointed bathroom with bathtub and shower. We were totally blown away by the facilities, the beautifully decorated inside spaces and the dreamy spa with large heated outdoor pool were top notch. The location of the hotel is great, a short walk from the beach and pier area making it a good place to explore the area by foot. The only negative we could find is the extortionate cost of parking, and we honestly felt this could have been at very least reduced for people staying in the hotel. Fortunately we got lucky and found some on street parking for our stay. We also felt that it was a shame that breakfast wasn’t included in the stay for a hotel of this kind of price point/quality as it was expensive to add on. The hotel is new and there is still some building work going on. This didn’t detract too much from the stay but I’d be excited to return once it was fully finished.

A beautiful property, lovely rooms. We believe the restaurant staff need better trained. Not up to the quality of the hotel.

Staff are excellent. Polite and helpful. Pavo, our waiter in the restaurant was attentive and charming.

We were left disappointed after expecting a wonderful stay for our anniversary. The restaurant only offered a basic set menu for lunch and dinner- 5 choices and it didn’t change. We had planned to arrive, have a light lunch and eat in the restaurant again later that night. However we were told it would be exactly the same menu and there were no alternative options not even a light bite/sandwich menu. We therefore didn’t eat there that evening. The restaurant staff just didn’t seem to care, after explaining the above they weren’t bothered and then when I asked a simple question relating to my pregnancy and being able to eat certain foods, the response I received was one with a tone like I was stupid for asking. Hallways were left cluttered with ironing boards and ice buckets from housekeeping. The decor is stunning and rooms beautiful, but when the service doesn’t match it’s a huge let down. Certainly not worth the price for a below average service.

Great room, perfect for a family of four and allowing certain level of privacy

Hotel was fabulous spacious funky clean fun classy Indoor and outdoor pool. Heated !!! Staff friendly but professional. Will be back.

Excellent room with sea view, spa facilities very good. Cleanliness of public areas could have been better.

Had a great time at this hotel. The hotel Was very clean and well laid out. Nice hotel room, small but cosy and very comfortable large bed. The spa/pool was great, was Unfortunately busy when we first got there so Couldn’t get a bed so had to come back. The restaurant/bar was nice with cocktails, could have been a bit more flexible with sandwich choice but overall good experience. Will be visiting again.

It was an excellent stay. Looking forward to visit again.

Quite simply, the best hotel we have ever stayed in

Very exciting new hotel with great staff and great service . The facilities are also excellent

Youthful, enthusiastic staff. Cool decor. Peaceful location. Love the outdoor pool. Indoor pool a bit manic on the Saturday . Would opt for a mid week break if possible next time.