Beautiful location, friendly staff and good food. Everything was too perfect.

We stayed at the hotel for 6 nights. It is best reachable by car. The hotel is recent built, very modern, has large rooms and very well maintained. The beautiful garden seen from the bar and restaurant was amazing to watch. Every day room cleaning was outstanding. And the collagen sauna was exceptional. It was indeed confirmed that the hotel staff does not help with luggage, even though there are up to 3 people sitting at the front desk at a time and dolly standing in the lobby. In contrast, the staff at `Hakone Retreat Villas` helped us with the luggage. There are two big things, which threw us off materially and culturally, and we are glad that it happened on the last night of our stay. 1. The hotel offers 6 course dinner on a rather pricier side (for Japan), 19,200 JPY per person. While the chef was super professional and entertaining, the traditional japanese beef was swapped for chicken. Just the night before, we went to high cousine `Buon'Agio` restaurant in Kyoto downtown, where a dinner with Wagyu beef cooked in front of us cost 25% less. 2. There were just 2 of us along with 2 Japanese ladies. At the end of the dinner only two of us were asked to have our desert in the lobby bar. While the other two japaneese ladies were let to finish their dinner at the restaurant. Both concerns were expressed to the hotel staff, although the manager has not contacted us while they had enough time to do so. This ruined our initial impression about japaneese hospitality.

It was my first time visiting Kyoto and I picked this hotel due to its great reviews. The staff was so kind -always attentive and helpful regarding any needs that I had. I was always greeted the second I entered the lobby as well as around the hotel. I booked the garden view room -it was amazing. It had a large balcony that opened up into the Japanese garden that the hotel perfected! There was so much space -two bathrooms, a living room, a tatami mat area, and a double bed. I am a clean freak, and I don't think I've seen a cleaner hotel room in my life. They also offered great pajamas. I utilized the sauna Cypress room -it was essentially your own private spa. Make sure to book their saunas in advance as their reservations do fill up. Breakfast was included every day. The food was good (they had American options and Japanese options). The restaurant overlooked the Japanese garden. I could sit there forever. The only downside of the hotel is that it is a bit far from the downtown area. I utilized Uber and there was one night that I couldn't get a car for so long (I tried for hours) that I ended up missing my dinner reservation. There is a train close-by however you do have to trek uphill a bit to and from the train. I was also with my mother who couldn't do hilly walks so the train wasn't an option. The car ride to the downtown area was about 30 minutes with traffic. Sometimes more or less. I still think the hotel was worth it and would stay again despite the location.

We liked the kindness of the staff. They were very eager to help but language difficulty with most of the staff. It would be helpful that the staff could propose and arrange activities. The environment was very beautiful and peaceful. Easy acces to Kyoto by train.

The hotel is in a picturesque area away from the main city surrounded by nature. The room was exquisite, the amenities were wonderful and the staff are so accommodating and pleasant. Probably the best hotel experience we’ve ever had. Would only recommend more transportation options to get into downtown Kyoto.

Beautiful hotel with very friendly staff. The location is a bit outside of Kyoto in a very beautiful and quiet surrounding. The rooms are very nice and I had a nice bathroom with a huge bathtub and also nice views of the beautiful garden. The only thing I didn't like was the breakfast and there was also no in-house dining in the evening

The best hotel we have ever stayed in. BEAUTIFUL location surrounded by nature, and the staff was incredible. Very clean, amazing food, and we will absolutely be back on our next visit to Japan!

Very nice hotel, surrounding so tranquil. Staff were nice and helpful. Hotel even better than it looked on website photos