Staff made every effort to please their guests. Very multitasked individuals who served selflessly.

The rooms are too small.

Really like the staff. Nice always will to help. Just the noise from the construction work took away from what would a been a very pleasant stay.

The condition of the rooms is not good. I stayed here for 9 days. For the first 8 days I was in room 203 and the water would totally leak out of the shower when I was showering to the point where a large pool of water would form outside of the shower requiring me to put 3-4 towels on the large pool of water and get all of my feet wet in dirty water back into the room. Yuck. There’s also no hot water. It was lukewarm on one day at best and the rest of the days it was cold. I informed the front desk and they said that they didn’t have anymore rooms. Finally on day 9 of my stay I was moved to room 210 where the sink is clogged which is disgusting as one would like to brush their teeth and wash their face etc. The soap dispenser in the shower is also not working in this room. I informed the front desk and they said that they were sorry. However, no concession was offered just an apology for 9 days of discomfort. I did not move to another hotel because I honestly did not have the time due to medical appointments. The property is conveniently located in city center. It’s very easy to get an Uber at anytime of day. Breakfast is not bad, the staff at breakfast is very nice and accommodating. The decor is also nice and the rooms are clean. However, I would not stay here again due to the uncomfortable room conditions and the inability to address issues that arise. Again, the staff is nice and will say they’re sorry but the problem will not be fixed.

nice stay

They charge for everything even water and there is limited parking onsite They charged for early check in. I arrived 30 mins early and they charged 50 dollars Bad customer service for foreigners

I was impressed with the friendly atmosphere. They were very helpful. My only complaint is that I am a sports fanatic and I was unable to navigate through the tv. Only the night before I left I had someone fixing my problem.

In and out.

Recepción muy mala.

Bed to small

The place was great, and it did look nice. But the bed was extremely uncomfortable, but he served his purpose for the shortest day that I head oh, but definitely recommend and maybe back soon next month.

Staff were great! My sink was leaking, the rooftop area was locked close and for guest it was not easily accessible. The check out process is time consuming. The wifi is not reliable at all. Cleanliness is good.

Everything about the hotel was great, kind and diligent staff, very clean, fair prices and overall environment. Only thing I wasn't pleased about was the internet connection at the hotel. My room didn't have it's own Wi-Fi and they really didn't do anything to fix it other than give me other rooms' password, and weirdly the hotel was in a zone where the local carrier didn't give me good coverage, so I spent my week with limited connectivity on my devices and the room's TV.

It was great to arrive to a warm and welcoming environment. As soon as you arrive you’re greeted with extreme hospitality and kindness. The rooms are great, very comfortable, and absolutely clean. The manager of the hotel seems to really put customer service at the top of her priority list. There were multiple shifts at the front desk however each shift was seamless and met our needs effortlessly. If you’re looking for an affordable and comfortable place to stay in Santo Domingo this would be the hotel to stay at. I absolutely would return!

Amazing hotel and amazing price. The place is very clean and decorated very nice. The rooms have tv with netflix and youtube, and are also filled with all sorts of snacks and drinks (which are not included but its still nice to have them for a price). The location of it is excellent too as its close to the main places of the city. The roof has a decent view with a jacuzzi which its a great plus for couples. Loved that every room has the name of a city in DR. All of this for the price its just incredible. Definitely coming back !

The property was very modern and clean. Staff was very engaged and polite. Local Restaurants had amazing food. Would definitely stay here again.

If i could give them more then 5 stars i would!this hotel its more then aswome.staff super friendly and helpfull,the hotel is extremly beautiful,Clean and smells 24/7 clean.will book in this hotel in every visit to Santo Domingo.

I loved the room and how they use names of the cities for the rooms that was unique extremly friendly and helpful i lost my keys and wasnt a problem to set me up another room. A friend of mine booked a flight and used the same as well after i left

Bueno. dire que es un palcer quedarme en esta propiedad me quede 3 dias despues tube que quedarme de un dia atro de emergencia y regrese eñ servicio buenisimo todo muy comodo y buen servicio

Jacuzzi should be cleaned daily from debris