Extremely well located and outstanding staff

I asked the front desk on two different days to have the room cleaned and it wasn't done. The room barely fit a queen size bed. When I inquire if all the rooms were that small I was told that only that one. Also, that that room was the one given to people who book through hotels.com I saw two roaches inside the microwave. The front desk was overall friendly and the location is good.

This is an older building, which should be expected in old town San Juan. This is not a luxury hotel. It has a limitations of an older building, including few outlets, no windows in our room, not a lot of amenities. For a one night stay prior to a cruise, it is probably perfect. Do not bother getting a taxi to the Cruise port, anyone with reasonable health can easily walk and save the taxi. It is also within easy walking distance of all the tourist sites in the old city.

Rooms too small with no windows it is like a prison cell. Will not stay there even if it was free. Horrible experience. Refused to check in and left the hotel. Be wear. Pictures had nothing to do with reality.

Room's too small.

It's in the heart of old San Juan

Nothing bad to say

We loved staying here. Our room was TINY TINY and no closet to put your clothes away or hideaway the suitcases so they don’t take space away. Bathroom was big and spacious. Bed was comfortable. Staff was amazing too really good care of us. Let us drop off the suitcases earlier we got there and also leaving it for the day our ship was leaving late. It was close it everything in VSJ. I would book again but ask for a bigger room. There were bigger ones. But ours was tiny.

Got woken up by aggressive knocking at 0600am Not sure why. Shower water pressure was very weak. Otherwise there was no issues and I’d love to return.

Excellent suite and location was perfect

Perfect if you plan on walking around old San Juan.

The property is very pretty and clean. The staff is friendly and the rooms are nice and comfortable. Great location!

It is a nice place with 24 hours reception person. Very clean and quiet.

Be aware this is an old building so the water pressure is horrible; have to put toilet paper in the trash can which was different; but room was extremely clean when we arrived; this is in a great location in Old San Juan, literally can walk anywhere; staff is nice; great communication

Location was very convenient. However the room was extremely small with no space even for large luggage. (10x10) If you take a shower be careful as the entire bathroom floor gets wet.

I liked the common area and how we were always asked if we wanted our room cleaned or not

Really friendly stay, but it’s a bit too old with old smell. Probably because its Old San Juan area.

I loved Fortaleza suites! Very central, they had towels and sunscreen to use, very calming fountain that you can hear from the hallway. My one complaint was the bright hallway light shining through the door l. Other than that it was wonderful. I’d love to return one day!

We loves the cozy room as well as the sitting area. Location is great due to it's proximity to everything. Great place to stay for a great experience in Old San Juan!!! We recommend and we plan to go back!

Great bang for your buck

Great customer service! What I did like the most about this property is that is close to everything that you probably want to do in old San Juan. When I got to my room everything was super clean . Also , I traveled alone. So, if you are doing a solo trip this could be a good place to stay for you. If I would be back ? Without no doubts !!

The property is kinda hard to find if you aren't watching. It was very quiet at night, and the staff was very helpful when we had a question. Plenty of restaurants and shopping right out the front door. If i had any real complaints, i did not care for the self service kitchen.

We had a pleasant stay here! Clean and walking distance to most areas - would definitely stay here again.

Ice machine didn't work. That's the only bad thing about our stay. Everything else was great.

Good locarion, ftiendly sercice.

Continently located near the tourist attraction and the old style structure and feeling was nice

I wouldn’t book again but i enjoyed my stay. The staff were friendly the place was clean no doubt about that. But I was solo traveling and one night one od the workers came into my room to deliver something and they didn’t know I was in there. Is was uncomfortable bc I woke out of my sleep to see his face and it was scary at first. Then 2 nights later they announced there would be no night shift. That didn’t make me feel the safest and they emailed everyone so I saw all the guests emails. I think that is a safety concern. Not a big deal to some I suppose hut to be this hotel wasn’t the most comfortable option for solo travel.

Was perfect for relaxing

High recommended!

Great place to stay super convenient!

Great location for excellent staff

2nd time there Felt like home.