Aceptables

El mattres La ducha estaba con hongo y pelo

Ubicación

Mala limpieza el desayuno horrible y no corresponde a lo que uno está pagando

I WASTOLD I HAD A BAY VIEW AND I DID NOT AND I FOUND HOUSEKEEPING RUMAGING THROUGH MY PERSONAL ITEMS I CAUGHT THE ATTEMPTING TO STEAL FROM ME!!

The breakfast, the room, the bar, the staff

N/A I had to check out I hate it to leave

This place is amazing. I loved everything about it. Good variety of Breakfast. The staff very helpful, professional and fast. The pool is beautiful, gym is great. Olive Garden right around the corner. T mobile District has everything food games etc, perfect for the family. The location is perfect.

My items were discarded by housekeeping staff. I was assured I would receive credit after providing receipts of all my purchases, however the final bill did not include the credit. I am frustrated with my experience with housekeeping discarding my bag, which included souvenirs and items I bought.

The shuttle bus

The room was dirty, and we had to request servicing when we returned daily at 4 pm. There was dirt on the carpet/floor for 3 days (see photo); the beds were not made properly and the cabinetry in the room was old and battered (photos). Finally, the housekeeping manager responded on the 4th day and the room was cleaned properly (and our sheets changed). The WiFi was erratic. The cabinetry in the room was substandard; two doors were falling off their hinges (fridge cupboard door and closet door). We emailed [email protected] and a week later, no response. The breakfast was basic; in a 7 day stay, we went twice and concluded that it wasn’t worth the effort of getting up. Nothing but rubbery scrambled eggs, sausages one day and ‘Canadian turkey bacon’ the next, tepid coffee in pump action thermoses, one choice of cereal and fruit that hadn’t been cut up properly. Very very disappointing experience for a Hyatt.

La comida estaba muy rica. Las camas muy cómodas.

El primer día pedí dos toallas porque faltaban en la habitación y no las llevaron nunca. El tercer día no nos hicieron limpieza y cuando llamé a decir simplemente dijeron que no había ido el personal a trabajar, no sacaron la basura ni cambiaron las toallas, por lo que tuve que insistir para que lo hicieran. La piscina era muy oscura en horas de la noche, no se veía absolutamente nada. En general en Puerto Rico no tuve una buena experiencia con el servicio. Son alegres por su cultura, pero no tienen actitud de servicio. Parece que no son conscientes de su potencial como lugar turístico... :(