My air-conditioning didn't work and someone kept knocking on my door and running.

I was. Very hot

Very disappointed in the run-down condition of the hotel. It was like it hadn't been used for a very long time. Was definitely NOT like the pictures on the website. Not a normal hotel. Did have a clean bed, but everything else was bare bones. Rickety table. One light not working. No drinking cups provided. No stopper in sink. Towels--only 2 bath size ones.

This property had overgrown grass. The rooms were extremely dirty, we found numerous bugs in the bed and the restroom toilet didn’t flush. People up and down the halls cussing, barefoot, asking what was in our luggage. We did not stay the whole night it was so dirty and unsafe. It needs to be shut down. We left this establishment due to how dirty and unsafe it was and went elsewhere.

BY FAR THE WORST EXPERIENCE EVER !! WHEN YOU WALK IN IT STINKS . BACKSTORY: SINGLE MOM 2 KIDS SAME DAY HAD TO URGENTLY FIND SOMEWHERE TO GO TO AVOID SLEEPING IN CAR SO HAD FEW OPTIONS. THE MALE @ FRONT DESK SWIPED MY CARD & IMMEDIATELY TOLD ME IT DIDNT GO THRU WHEN MY NOTIFICATION POPPED RIGHT UP WITH DEDUCTION WHICH I SHOWED HIM . STAYED FOR 3 DAYS . THERES MOLD IN THERE , THE CARPET LOOKS DINGY, IT STINKS , I SAW A ROACH, THE TUB WAS DIRTY, THE MICROWAVE HAD NO TURN TABLE , THE TOILET DIDNT FLUSH !! I LITERALLY TOOK PICS OF EVERYTHING, COMPLAINED TO FRONT DESK ALL HE OFFERED WAS A ROOM NEXT DOOR THAT LOOKED EXACTLY THE SAME WITH A BROKEN FRIDGE . I THEN COMPLAINED ON EXPEDIA.COM . DAY 3 MY CHECK OUT DAY.. A LADY COMES BANGING ON MY DOOR SAYING I NEVER PAID WHICH AGAIN WAS FALSE I SHOWED HER . SHE THEN HARASSED ME STANDING OUTSIDE MY DOOR FOR 15 MINS SAYING SHE WILL SAY THERE UNTIL I LEAVE & REPAY. I POLITELY REMINDED HER ITS NOT CHECK OUT TIME YET & THAT AFTER I PACK ALL 7 HEAVY BAGS IN CAR & 2KIDS THAT I WILL COME DOWN TO DESK TO DISCUSS, SHE STILL NEVER LEFT MY DOOR . I THEN STRUGGLED OUT OF MY DOOR WITH KIDS & BAGS WHILE SHE FOLLOWS BEHIND ME OUTSIDE TO MY CAR & SHE NOT ONCE OFFERED TO HELP OR HELD ANY DOORS …. I THEN ASKED HER ONCE MORE TO HOLD ON BECAUSE I HAD TO RETURN TO ROOM ONCE MORE SINCE MY DAUGHTER LEFT HER PHONE UPSTAIRS WHILE WALKING UPSTAIRS SHE CHARGED MY CARD AGAIN ! WITHOUT MY PER ISSION SO NOW I WAS CHARGED A TOTAL OF $430 .PLEASE NEVER STAY HERE !!

I.have stayed here numerous times in business trips and I know the area well. My problem is THE FALSE ADVERTISING!!! If you advertise towels, refrigerator and microwave in the room...then have it there. If you advertise free breakfast, then have it.

Every thing is old and in poor conditions. I would not call what they provided breakfast. Poor service.

TV didnt have any reception. There was no hot water so we couldnt shower. When we told the front desk they said sorry and that was it. The staff was friendly but did nothing to fix our problem.

This place isn’t even open!!! I showed up to broken windows and doors and cops busting up a bunch of druggies. The kicker, Expedia won’t refund me for having to go find another hotel and the inconvenience!! Horrible and terrifying experience for my daughter and I.

Had to get a second room because first one wasn't turned over. Front desk agent was super helpful and friendly. But the showers didn't work and there were roaches

This was the absolute worst hotel that ive ever stayed in! If I wasnt so tired from travel and not wanting to go around in pouring rain to find a new hotel, i wouldnt have stayed. NOTHING in the room was clean, some things were downright filthy (like the phone and floor) and the hotel itself was no better. Many things seemed to be literally falling apart. Check in was very slow (had to wait for a front desk lady to appear) and had to change rooms since the 1st one didnt have a working door handle. The room I got didnt have a working fridge or coffee maker. Thankfully the bed seemed to be clean enough and was comfortable enough... The pictures are NOT accurate to what the place looks like at all. Nothing at the breakfast bar was there or working other than the waffle machine that was put together by a random guy that seemed to know his way around that area. Thank you waffle batter man! This place should definitely be taken off the hotels.com website and needs a major rehab to make it even halfwar decent again.

The hotel and rooms looked NOTHING like the pictures posted! The hotel and rooms were dirty. The carpets were NOT clean anywhere, No ice in the hallways. Trash in the dresser drawers. Only 1 towel for 2 people and 1/4 roll of toilet paper only....

This is one of the worst places to stay in the Merrillville area. The television didn’t work. The toilet didn’t work and they gave me a new room and the toilet ran in the new room the whole time I was there. The hallways were cold. Horrible. Some of the staff was friendly, but that was it. I know the price is cheap, but only do it if you have no where else.

Blood on the walls and furniture. Rude staff.

Great Location, really pleasant and clean rooms but the thing that makes this such a good place to stay are the staff. All the people are incredibly helpful and generous with their time and advice.Highly Recommended!

The checking at this property was absolutely horrendous it took them 40 minutes to give me a room I went into the room and the room had been used by another occupant it then took them 25 minutes to change my room to where someone else was already staying so on the 3rd attempt they send me to a room that they cannot unlock and at about 12:00 from my original coming on to the facilities premises at 9:00 the four room was opened and there were no washcloths drying tiles and no remote control for the TVs but that was in any of the rooms that they had tried to put me in as well no ice bucket no cups yet there was a coffee maker one room had no bedspread but had a sheet another room had sheets but no bread spread or pillows this was a horrendous waste of money and I believe they have been falsifying documentation to Expedia in order to make a speedy think they are better than they really are I do not recommend anyone staying here if you do it is at your own risk

So dirty no clean the room leve the food a never clean leve the food in the refri i stay only one day but ai pay for 2 days

I had nothing but trouble while staying here. The first room was a mess. And the second room had bugs in it.

Pitiful would never stay there again

No one was at the checkin desk when I arrived. Had to sit around waiting until someone showed up. My room key worked when it wanted to. Only one thin sheet was on the bed in cold Indiana in late November. Sheets and bathroom were dirty. The phone and one lamp did not work. A random guest was able to open my closed door without the use of a key card. Luckily, he left quickly when he realized he had the wrong room.

They advertised a breakfast, and when i went to get breakfast there was nothing out. Person said no breakfast here

Could’nt even check in

Clean and reasonable prices

Nice hotel for a nice price. Polite staff and quiet environment

Quite and safe place to stay. Good hospitality services.

Terrible experience! They gave a random MAN a key to my room. Terrible. No remote. No heat. TERRIBLE.. 0/10 DO NOT RECOMMEND!!

I enjoyed my stay but waffles would have been nice

From the moment we stepped into NORWOOD, their hospitality shone. Every detail attended to us was great and we felt valued. Their dedication to guest satisfaction was evident. A seamless check-in set the tone for a fantastic stay.

Will not be returning. Staff was excellent but they have roaches. Did not stay immediately left. Was unable to get a refund because they never received the amount from Expedia

This hotel should be shut Down!!! It reay looks like it should be in a horror movie the smell of mildew water in the hall ways the carpet was molded and it was roches Dont Stay here

Could improve in clealiness

The worst hotel stay I had. Very bad smell in the room, broken bathrooms, very dirty bathroom, no power outlet in the room, broken dirty carpet in the room. There was nothing good in the hotel. When I expressed my concern to hotel staff then he showed me other rooms but all the rooms were in very bad condition. Initially I booked the hotel room for 2 days but I stayed only for 1 day and next day I checked out. I had no option but to book another hotel.