Breakfast very poor. Staff try to help but they do not have enough food

Breakfast

location

there is a bar or something new next to the hotel at the shopping mall/plaza and the music was terribly loud. We were on the third floor and couldn’t sleep til after 3:30 am when the place closed. We will not be staying there any more. Plus the only answer from the staff was that they were fully booked. In reference, to my reservation, we book and paid in advance. When we hot there there was no room available so we couldn’t check in. While we were at the event we had gone to, we received a call saying that if we didn’t show up before 10 pm they would give our room to someone else due to their high occupancy. This is RIDICULOUS; I had already paid for it on the app. I had gone there at 1 pm and could check in. Terrible atention. It got resolved only if we arrived before midnight. NEVER will I recommend this hotel again. it’s sad cause this is the 6 time my family and friends have stayed there. Breakfast was another fiasco. we got there at 9:30 cause it closed at 10:30 and it was full of people, mo tables and the platters were empty. they never got refilled. couldn’t even find a coffee mug.

Excellent location, comfortable amenities

the included breakfast wasn’t good… many food options but not a great taste.

reception service and bell boy service was excellent.

The food wasnt good, the staff at the restaurant si not friendly, they just take care about the employeers and the área was dirty ALL time, i was eating with a lil giró 1 y and 6 months, nobody take care about us,

the location

the smell

Location is nice and the staff was very kind.

Unfortunately cleanliness is very low in the bathroom, the restaurant and in general there were lots of spots that were dirty including the cups to have coffee during breakfast.

Great Staff at all hours of the day and night. Professional and friendly.

Was a bit cold outside when we arrived. In the 5 degree celsius.

It's a modern hotel

Rooms were HOT. A/C wasn't working. There were NO towels when we checked into.our room but the cleaning lady down the hallway immediately supplied us with some when I asked her.

A dog was barking in the room next to ours until midnight. we called the reception a couple of times, but they couldnt do anything. They didnt offer us a different room.

Price vs Quality - PERFECT!

Staff members were very friendly.

It’s located right by a nightclub, so it’s noisy at night

Everything!

clean

staff nice but lacks training

I let a review already but this hotel was top of the line, clean, excellent service, with a full breakfast. I loved it!

No small refrigerator. But that was a d small thing..