The website said newly renovated. My room was not renovated, it was dated. I called the front desk to send a cot to the room, it never arrived. The elevator was dirty.

Great experience at the Bellevue

I know it will be renovated soon. Only problem right now was the single functioning elevator

I found the front desk to be cool, and was generally underwhelmed by my welcome. It also seemed understaffed. I found the room extremely mediocre with aging infrastructure, and I could not get hot water out of the tap. There were less expensive options on your site, and I felt that paying over $400 a night. Should’ve got me a better experience.

Great historic hotel in downtown Philadelphia. The staff were excellent. The room was good for the age of the hotel. My one major complaint was the noise from outside. From 9pm throughout the night, dirt bikes and loud vehicles drive recklessly down the road echoing into the hotel. There is no noice insulation. This is a major problem and will keep people from visiting this city if things do not change.

Historic Hotel in heart of busy downtown. Walking distance from theater and many eateries and bars!

Very oil and congested look hotel. Rooms are not that great also.

The property is in a great location, however it is very old.

The receptionists were great. The rooms were amazing. The location was perfect. So many restaurants and historical places are within walking distance.

It was ok, very old and elegant visually but all the services were far from each other, it wasn’t your standard hotel

Historic hotel, but had modern upgrades. Very central location. Sad that the food court and shops were not open, but heard that they are working on bringing them back. The restaurant had great food and service.

The stay was great. The room smelled of cleaner or some version of disinfectant. It was not unpleasant, but it was prominent. The bed was comfy and the gym equipment was great.

Didn't service room between days,

I was excited to stay at the Bellevue but upon arriving the hotel lobby seemed dingy and musty smelling. The layout was confusing and we had to get help from an employee to find the checkout. We were given no direction prior to our stay in regards to the location of their parking facility. I had to go inside and ask while my husband drove aimlessly around the streets of Philly. The elevators were a bit scary, even for an old building. They are in the middle of renovations, which is understandable but some of the stairs led to nowhere. Trying to avoid the creepy elevators seemed impossible. Our room was nice with the exception of the bathroom toilet paper holder falling off the wall. It was quickly fixed when I brought it to the staffs attention. The restaurant on the 19th floor is beautiful! The food was good and the staff was excellent. We decided to cut our stay short and move on with our travels because we were in all honesty disappointed with the hotel itself, especially for the price! Parking was an additional $45 per day and there were extra fees tacked on when we checked in for "incidentals"... The staff was professional and very nice but the hotel did not meet our expectations.

The Bellevue is a very unique experience due to the hotel's history. Pros: Very conveniently located in the heart of the city, unique architectural elements, lots of history. Cons: Very loud facing Broad Street throughout the night (ATVs, dirt bikes, slingshots, etc). We asked to move rooms and were told that they were sold out, however we saw very few other hotel guest during our stay. I know the noise is a City of Philadelphia problem, however, the hotel was not accommodating in helping the situation. Also, our room was only cleaned once during our 5 day stay.

Overall going great!

Took about 2 hours for us to check into the hotel was told we would be comped at the restaurant in the hotel so we went and enjoyed ourselves only to find out we cannot be comped until we are checked in so we had to not only wait but pay for our meals anyway and was not able to return the rest of the night because we were already late for a show

Reserved for 4 guests, with breakfast and parking. No parking, and .1.3/4 breakfast ($28 pp but capped at $50 breakfast credit). The rooms smells old and the hallway carpet is dirty. The conveyor/elevator to pick up luggage is completely dysfunctional.

This was a great hotel. It's located near city hall and a lot of restaurant options near the hotel. Also, it's only a 15 minute walk to Independence Hall and the Liberty Bell center. The rooms were really nice and spacious. Its in a great location.

Easy parking with minimum walking distance to restaurants and tourist spots. Unfortunately the hotel is outdated and overpriced. Our room was not cleaned fully and the trash was full of someone elses dental floss, soaps and other items. For the price, we probably wouldnt stay again.

Some of the fixtures e.g. bathroom knob, door latch are in poor condition and do not match the reputation/quality of the hotel. Housekeeping was rather slow, took 2hours

The general staff were excellent. Management is TERRIBLE. We checked in on 6/15/23 to a Deluxe King room, pre paid through Expedia. The next morning water was pouring through the bathroom fan and the bedroom ceiling, NOT dripping, pouring. My shoes and backpack were wet. We were eventually moved to another room, NOT a comparable room. Not one single manager bothered to call us to make sure we were ok, was the other room satisfactory, were our things ok, etc. Two separate staff members told us a manager would call. Not one manager called. I wanted a refund for the difference between the Deluxe King room I prepaid for and the dark, "atrium" room we were moved to. Literally had to keep the lights on all day. The hotel told us to go to Expedia because we booked through them. I was on the phone for an hour with Expedia, who, after trying very hard, were told by the hotel that no refund would be given. Worst customer service from supposedly a 4.5 star hotel I've ever had - and we travel extensively, all over the country. Also, if anyone is thinking of staying here, the "general" restroom for hotel guests is on the 19th floor! The hotel is old and dated. It does look very grand from the outside, but is in serious need of an update. All of those things I would normally push aside, but water pouring through the ceiling and no management acknowledgement is unacceptable. We did get our cocktails on Thursday night taken off the bill. Doesn't compensate for terrible management.

We thoroughly enjoyed the hotel. It is beautiful inside, the complementary coffee on the 19th floor was appreciated and the restaurant and bar were fantastic. My only complaints were our room was not ready at 4:00 check in, the 1st day we received no cleaning service and the second day they took dirty towels, gave new towels but did not empty trash or make beds.

The property was beautiful and the service was top notch. However, we reserved a two queen bed room and we were given a king bed room. We had to have a rolling bed sent to the room to accommodate us. The rolling bed took up the remaining available space in the room. We stayed 3 nights in a crowded room barely large enough to accommodate 3 people and our luggage. My husband had to sleep on a rolling twin bed. We were told we would be moved if any double queen rooms became available, but this did not happen.

Noise from neighboring building AC was loud.

The room was inaccurately depicted online, based on what we received upon arrival. The shower curtain was extremely moldy & the shower itself was covered in someone else's hair. The sheets were torn & ill-fitting & the mattress was uncomfortable. The coffee maker in the room was broken & inoperable, as was the iron. The staff were decidedly rude upon check in & not especially helpful throughout the stay. Food options available were old & overpriced. In all, this was an unfortunate & expensive room selection.

The rooms can use some upgrades but my stay was nice.

The Bellevue was lovely, comfortable and well staffed. My friend and I were impressed with the accommodating friendliness of the staff even while under pressure with busy times. The restaurant was welcoming and drinks were enjoyed. The hotel was steps from the Miller Theatre for our show. We would recommend the hotel for a centralized, comfortable spot near local attractions and dining.

Great location but old hotel. Although the building is historical and beautiful, it’s old and the rooms are not renovated. The carpets are very old. Walking distance to good shopping on walnut.

Surprised that there is no alarm clock nor a full mirror in the room. The minibar was empty...

The staff was courteous, friendly, and very helpful.

Hotel rooms are very noisy. The noise is coming from outside the hotel and not from inside. The rooms need to get upgraded with noise isolating windows. The lobby and room carpets look worn out and dusty.