We had a 2bedroom, 2 bath family room that was only 3 min from the train station so was very convenient. Close to many restaurants and main tourist areas within Geneva. Rooms were spacious and comfortable and AC worked well. We only stayed 1 night but enjoyed our time there.

I liked how close the hotel was to a big train station where you could also take trams and busses. Right in front of the hotel there also was a tram. Within walking distance you can find plenty of super markets/convenience stores and two smaller shopping malls/centers with different kinds of shops and food. All the places we wanted to visit were very easy to reach from our hotel. The area felt safe and we didn't experience any noise issues even though we were literally next to the train tracks. Sometimes you'd hear a train but nothing too loud or noisy. The AC was our biggest issues. It was terribly hot the week we were there and you could barely feel the AC. We mentioned this multiple times and they said they would take a look. But they never got back to us. We eventually noticed other people getting a standing fan and had to ask one for ourselves. I feel like they should have offered it themselves cause they knew we were having a hard time sleeping due to the warmth. Another issues was the housekeeping. They were really inconsistent with what time they were coming. Sometimes we came back to our hotel room around 3-5 pm and the room had yet to be cleaned. I honestly expected a bit more of a 4 star hotel. It definitely wasn't bad just not 4 star level. It was the small stuff like small elevators, 1 tiny shower gel for 2 people, staff not anticipating your needs (like the fan), not refilling tissues or creamers without asking etc.

Clean, nice room. Close to main sights. Good breakfast.

The hotel was located in the downtown area of Geneva. It is very well maintained. Breakfast was splendid. Services were excellent.

Old type of 4 stars hotel , near train station Rooms are small but sufficient I liked the small kitchen with espresso machine and micro wave and sink . Very comfortable for night stay before or after flight . Good breakfast

AC in one of the family rooms not working; horrible view; non-smoking family rooms but smoke smell everywhere; hallways loud at 1am with children screaming and doors slamming; breakfast not good. This hotel was described as “upscale”, I wouldn’t describe it as such. Service was however, quite pleasant, as they tried to remedy by moving us to another room.

Very nice property and location

Room was very warm but otherwise it was fine. Front desk check in was easy and staff very helpful and friendly. Excellent location to Cornavin train station and city center.

Had a great time. Thank you so much

The location is excellent and next to the station. The staff are nice, but unfortunately, the AC had a leak and the rooms were warm. While this situation cannot be controlled, guests should have been informed prior and more fans should be available for comfort as well. Not acceptable for a 4 star hotel.

Nice people!

I realize it is the summer months but it was a known problem that the hotels air conditioning was not working in certain rooms. They were giving out fans upon check in. We did not sleep at all the entire night and when we complained they did nothing. The toilet was not connected to the sink and shower so you had to walk out and into another room to wash your hands. It was odd. The facility was also not a 4 star facility as listed.

The hotel is so charming and says it all about the area , fits right in . I love that the rooms have real keys :) The water pressure is amazing and the room super clean .

I did a review a review previously of the hotel but mixed up the hotels This particular hotel is fantastic for location / transportation and the staff is very nice . Hotel needs some updates on the HVAC system

Clean, friendly and modern accommodation. Ideal for a short stay in Geneva. Conveniently just 5 minute walk from Geneva rail station and 10 minutes walk from the lake side.

Great location and comfy bed

Whilst cosmetically updated, there’s still sockets for fax machines to connect and a yellowed telephone. A free bottle of water wouldn’t go a miss either. Very convenient for the station though

We like it, very ckean

Awesome location and a wonderful staff. The Gold Membership of Hotels.com actually meant something at this hotel. A hearty breakfast … do sign up for it. It’s well worth it. Try and book rooms with the sit out. Makes a huge difference.

Great location near everything

I am so pleased with my stay at Hotel Autiel because not only did I feel safe and cared the staff were also very helpful, accommodating and had excellent customer service.I will encourage people who intend to visit Geneva to stay in this hotel and see for themself an enjoyable stay with no stress.

Nothing

Very convenient hotel and comfortable stay

One of the best hotels, the service, staff and room just so excellent! So close to public transportation and historic part of the city. Just amazing

The staff were very kind and professional!

Great location in relation to the train station and downtown/lake-side. Hotel is on main street so it gets noisy at night and early in the morning.

Room was noisy due to being on the side of the rail tracks. When we asked to change, hotel staff were not at all helpful. For the amount paid for the room, the size was far from acceptable with no space for two people to walk around and avoid hitting doors or furniture. Overall very disappointed.

This hotel was rated as very good, which was unfair, I would rate it as excellent, outstanding customer service, location is incredible and close to everything, I would definitely we stay here again

This is a great hotel to stay at when you are traveling by train. Conveninet location, friendly staff, lovely quiet room.

The staff were friendly and welcoming on arrival and the room was well-equipped with coffee maker, fridge, microwave and so on. But the room faced the train tracks with nothing but double glazing and a low wall between us and the tracks about 25 meters away. It wasn’t that it was loud but it was perceptible through the night. It totally surprising given that we chose the hotel as close to the station but, in retrospect, there were better options just as close on side streets off the opposite side of the street. We liked the Geneva Travel Pass provided. We liked the hotel in general but the proximity to the tracks (as opposed to proximity to the station) was a drawback.

Great location 3 minutes walk to train station. Clean decent size rooms for Europe. Very quite. Price is reasonable for a big city

Appreciated the upgrade . Very convenient hotel with excellent facilities