First time stay at a Novotel. If they are all as good as this one then I will be using this brand much more frequently. The staff were polite friendly and helpful, the foyer is large and well presented. I stay away at least 30 times a year and there are some things I always look for in a hotel obviously cleanliness is at the top, a decent size room with usb connection ports is good. The TV in this room was a good size, but I often prefer to use a tablet. Wifi was certainly quick enough for my small needs. I was not gaming. The bed linen was decent and the bed was an excellent foam mattress, the pillows were only OK. Another thing I think all hotels should fit are soft close toilet seats as there is nothing more annoying than one slamming down next door at stupid o' clock in the morning. Soft close seats are fitted here. As for the hotels location to York centre for us it was perfect. A 15 minute stroll along the river into town. Parking was perfect too and £16 for 24 hours in York is reasonable. We will be using this hotel again.

The staff were amazing. The hotel was just fabulous (especially for the money) and within perfect strolling distance to the Barbican. Would definitely stay here again.

We were celebrating my Husband’s 60th Birthday, and were given the lovely surprise of an upgrade plus a welcome treat in our room. It’s good to see the Hotel is continually improving the look of the Hotel by upgrading the flooring and extra new touches at breakfast. Big shout out to Rekah a staff member who is so welcoming.

Great location. Room was very clean and a good size for 4 of us. Food was excellent and staff very friendly and helpful

Great stay, stayed here before fab location. Staff were friendly, polite & helpful. Room spotless. Food good. Would stay there again

Very nice clean hotel. Conveniently located for walking into city centre and excellent parking facilities for a good price, including plenty of EV chargers.

Very convenient location for visiting York. The rooms are clean and comfortable. Electric chargers for EV

Clean, modern and very friendly and helpful staff. Good car park as well!

We stayed in the executive suite, plenty of room and looked smart however there were only 2 plug sockets for charges/phones unless you had a cable which has a usb slot then there were plenty. The shower didn’t drain properly and the streaming service on telly didn’t work (Netflix etc). There are additional charges also for parking and the breakfast was limited. Full English was available but the sausages were very pink and put me off eating it.

The hotel was generally extremely clean. Except for a few dirty stains on the bedroom carpet next to the bin. Rooms would benefit from the addition of a toilet brush. Staff are amazing very helpful and griendly. The refurbished pool ans sauna are a valued addition to the hotel. Will not stay anywhere else when staying in York!

I was very pleased with my stay at Novotel York Centre. The room was very nice and clean. The service was excellent. I would highly recommend this place to anyone who wants to go there.

Good stay. Great parking there is a charge but is for full stay.

Had a lovely stay at Novotel in York. Very clean and good standard room. Close to the centre. Only down side is, you can hear the noise from the corridor at times. Our room was next to the lift.

A nice hotel in a great location Within walking distance of the centre The Barbican Theatre is just 500 metres away so ideal for anyone visiting for a concert

Room was tiny for 2 adults and 2 children. Housekeeping missed our room. Room was not very clean, there were marks in the tiny toilet. Overall, not worth what we spent.

Hotel was lovely,bar was welcoming but unfortunately pool was not working and website wasn't up dated to let guests know before booking.

Staff very helpful and pleasant. Nice bar to sit in had dinner on one occasion not so great. But would return to this hotel

Fantastic welcome and check in. Lady on check in was very efficient anf friendly. Room was clean and had everything we needed. Decent size. Breakfast was varied, fresh and quality ingredients.

Really friendly staff and lovely location. The bar/reception area was nice and breakfast options were really good. Rooms definitely need updating, stained carpets and damaged furniture was very noticeable.

Great staff and lovely room!

Great location right by the riverwalk into town, friendly staff and good value for money. Multi-generational stay and all ages enjoyed the hotel, great family option. Onsite parking at reasonable cost and EV charging a real bonus.

Beautiful location by the river loved it

This was our third time staying at the Novotel and we can’t recommend it enough. It feels perfect for families with young children. Swimming pool is great and it’s a 10 minute walk to the centre of the city.

It was ok. But I missed breakfast the first day as I didn’t realise you had to book, and then the second day I had no breakfast included. I explained this to the desk staff hoping to get my breakfast the second day to no avail. Apart from that it’s a nice room in a decent location

Good location, welcoming staff.

Great location by the river

Was a lovely place to stay

Very happy with our stay. Hotel was clean, good entertainment for kids, and breakfast was delicious. I would happily stay in this hotel again.

Hotel and staff were excellent and I would stay again next time I am in York

Excellent accommodations with exception of very tall shower. Will know to ask for no tub next time

Excellent familly sized and laid out rooms. Easy and quick walk to city centre. Easy parking. Breakfast extensive and well presented.

It was very easy to get to and close to town Breakfast was great but the dining was just okay. Rooms were spacious but a little noisy coming from the pipes.