dated furniture. needs to upgrade carpets and curtains. dust in room . creaky flooring. pretty quiet place. bar needs to stock up and a re furb quite dear. bedding clean bed quite comfy. hairs on bathroom floor. shower was okay quite powerful. breakfast wasn't the best coffee was awful no white sugar available. staff were nice though.

Old building in need of refurb/TLC. Great location for city centre and Christmas markets, but also close to a few clubs so was a bit noisy at night (though we had a room closer to the clubs, might not be a problem in other rooms) Buffet breakfast at the weekends when busy, breakfast cooked to order on Monday morning. Good selection of food, though items were running out when busy, and coffee was weak for my taste Bedroom was clean enough, but public areas were hut an miss Overall we would return to Chester, but might choose a different hotel next time

Shower was lukewarm and radiator heating could not be turned down. I slept with the window open to cool the room and had a cold shower the first morning. I informed the front desk who later informed me the faults had been fixed. A second night and morning showed that the faults were unchanged.

I want to request refund Room was terrible, no water in the room. Very dated. Chef didn’t turn up in the morning so couldn’t have breakfast

The hotel had a lovely Christmas tree and we were greeted by a friendly receptionist. Our room was a nice shape and cosy, as you'd expect for a standard room. It was a bit chilly and we struggled to get it warm. The towel rail in the bathroom did not work and the tea and coffee privided was a bit odd- 5 small milks and one small packet of biscuits between the two of us.Our room was serviced and the bed made, as expected. Used glasses were not removed or replaced and still no more biscuits. We just felt that there wasn't much care. We had an email to say we could use the leisure facilities only to be told , by the barman, that 'we don't have any! People think theres a golf course and we don't even have a snooker table!' I feel this sums it up wuite well.

Very kind and helpful staff, fantastic find when unexpectedly unable to get home from Christmas shopping trip.

Great location in middle of Chester City Centre Really helpful and friendly reception staff Decor is in need of updating but hotel is clean Plenty of choice at breakfast and the restaurant staff couldn’t have been more pleasant and helpful

Hotel looks nice from the outside and on the pictures, but the room I stayed in was in a very sorry state. I booked a deluxe room and when I got in, the shade on the bedside lamp was hanging at a funny angle so I straightened it and the whole thing fell off leaving exposed electrical connections. I fixed this one for them. The toilet seat was hanging on by only one fixing. Not great. The bath is under the window so the shower sprays the window sill which is consequently rotten and covered in mould. I felt like I would get more dirty just by getting in the shower! The room was very sparce and nothing like the lovely picture for a deluxe room. Dressing gowns were provided but they weren't hung up, they were just screwed up in a ball on one of the shelves in the wardrobe which made it look like they hadn't been changed from the last occupant. Reception staff were very polite and the breakfast was nice but the hotel is in need of some TLC I would say.